Pets best provides good coverage. The claim process is easy to navigate. Processing of the claims vary but is generally prompt and within a week or two. When I initially purchased Pets Best insurance the price was affordable. I have been a member for at least or almost 7 years. The price increase over the last 2 years has been ridiculous. Last year my monthly price increased by almost $30 which is why I am rating it so low. When I inquired why such a huge increase when normally the increase is like $5-$8, I was told it was because they had an increase in their members submitting claims. It was not based on the amount of claims I made but from ALL of their members submitting claims.