Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,623 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,623 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good coverage for the money”

Helpful Report

Posted 1 month ago

“For the most part I really like Pets Best, but my rate went up 50% last May and I'm sure it will go up equally as much next month. I don't know how these place are allowed to get away with going up so much at one time. May not be able to afford it much longer.”

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Posted 1 month ago

“Claim process took a bit longer than their posted typical time but they did send communication when it reached their normal time frame. Overall, for the first time experiencing a claim, it was smooth and easy.”

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Posted 1 month ago

“Thank you for prompt service. However, you overlooked invoice for $194.05, dated 1/15/25, in your review of my claim submission.”

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Posted 1 month ago

“The coverage is decent, but if you do not use your benefits that you pay for that's it you just loose them. They have gone up significantly since I originally started the policy, which is a little frustrating since the wellness add ons don't accumulate and you don't really receive anything back.”

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Posted 1 month ago

“Good to have but getting pricey for senior owners”

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Posted 1 month ago

“They are very quick in reviewing my claim and explain everything very well. Absolutely worth having this insurance for my baby girl!”

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Posted 1 month ago

“So far, so good. Payouts could be a little quicker, but all in all, things seem good.”

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Posted 1 month ago

“great coverage, easy app, increasing annual price can be difficult but is true for many insurances.”

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Posted 1 month ago

“I’m a new member so I haven’t had much experience with this as of yet. So far I am pleased.”

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Posted 1 month ago

“Very lengthy processing time, otherwise great!”

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Posted 1 month ago

“I’ve had Pets Best for many years for several pets. It’s a good company and I’ve been happy but when my pets go past 10 it becomes unaffordable and I usually have to cancel. Secondly they used to reimburse in 10 days then it went to 30-40 days. Just recently it’s back to 10 so u hope they continue it. Otherwise it’s a good company.”

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Posted 1 month ago

“Thank you very much for putting the money owed to me on th Care Credit balance! This makes things so much easier for me.”

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Posted 1 month ago

“Pets Best has worked well for us in the past. It has covered our pets with a reasonable priced premium. Unfortunately my new notice may end up being cost prohibitive.”

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Posted 1 month ago

“Could speed up the check reimbursement process”

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Posted 1 month ago

“All good, until you submit an incident report. It takes 3 weeks to get reimbursed. You could do it better? There are companies that reimburse you in 2 days.”

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Posted 1 month ago

“I love Pets Best and I am grateful for them and their support. I only wish the Pets Best was quicker on the reimbursements. I pay every month on time and the delay in reimbursement is unlike any other company. Otherwise, you guys are worth every penny!”

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Posted 1 month ago

HiJaclyn, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 month ago

“Usually the claims are promptly and accurately reviewed for payment, but I am finding more often I need to research claims that are either denied or put in the wrong category.”

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Posted 1 month ago

“A good insurance for pets.”

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Posted 1 month ago

“Alowish to pay but excellent value”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 27,623 reviews