Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,848 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have generally been happy with reimbursements, but the length of time between submitting and being paid is very long sometimes. Also, I'm often told that I have hit my limit for reimbursement right at the beginning of the year. How can I hit my limit when my plan year has just started?”

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Posted 1 month ago

“I’m happy with the service and the coverage! the only thing I’d critique is the timeliness of processing the claims.”

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Posted 1 month ago

“Very nice to have when something happens. My only problem is one dog is $230 at six years old and the other one is 92 then 50s apiece for my cats don’t understand why the one is $230 other than that, I’m happy with the service.”

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Posted 1 month ago

“We love our frenchie and originally chose Pets Best because our other insurance provider was affiliated with it. We changed that provider, but stayed with Pets Best. The rates are reasonable, and while I have heard from some other pet owners we know that the speed of resolving claims with their insurer is faster, I still feel like this service is good. A frenchie requires a lot of extra care so insurance is a must, and while I'm not absolutely certain that Pets Best is the best out there, they've served us well so far.”

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Posted 1 month ago

“Had an issue with initial submission. I called, they listened and they resolved my issue. Great service. Only reason for 4 stars is the initial problem could have been avoidable.”

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Posted 1 month ago

“Review would be better if there was a discount for Military and/or multiple pets with PetsBest. The process to create/file a claim is very straightforward and easy to complete. Claim turnaround time was less than a month and payout was expected per my contract. Communication was also very good during the process.”

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Posted 1 month ago

“Takes to long to process claims!”

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Posted 1 month ago

“Pets best was very helpful with my recent pets vet visit bill. It took a few days longer than I would prefer to make payment on claim, but all is good!”

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Posted 1 month ago

“Insurance made simple and easy.”

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Posted 1 month ago

“Premium increases are fairly steep.”

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Posted 1 month ago

“Compassionate customer service representatives.”

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Posted 1 month ago

“Up to this point no issues with coverage, though was recently suprised and unhappy that company could not provide approval or estimate of costs for dog's upcoming surgery --not transparent on their services at all !!!”

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Posted 1 month ago

“Customer Service if you need them are helpful, The reimbursement amounts are usually more than I expected which is great. The only thing negative is I feel that the premiums grow too quickly.”

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Posted 1 month ago

“Always get reimbursement to me quickly. Fair coverage but when my dog turned 5 cost really increased , hope this is not the case every 4-5 years.”

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Posted 1 month ago

“Quick turn around time. Clear EOB”

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Posted 1 month ago

“Generally claims are processed fairly quickly... however once a claim is approved and you get an EOB, there is a fair amount of delay before direct deposit payment is recieved.”

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Posted 1 month ago

“Pros: Affordable fee. User friendly app. Free chat with vet tech. Cons: Claim/payments processing time No live chat customer service available”

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Posted 1 month ago

“Their turnaround time on claims is usually good and their customer service reps are typically courteous and helpful but their documentation requirements are too strict. Plus, you can't view the documents you submitted on their website after the fact and their reps can't explain why!”

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Posted 1 month ago

“There was a long delay with them acknowledging that I submitted a claim. Then, when they finally approved it, I was hit with a $250 deductible (ouch). Overall, they make the reimbursement process easy by sending funds via direct deposit, which is nice.”

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Posted 1 month ago

“Pets Best has been great for our furry friends - their rates are better than others - their coverage is good - reimbursements come through but a little slow . Will continue using them!”

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Posted 1 month ago

Pets Best Insurance is rated 4.3 based on 28,848 reviews