Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,848 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward service, easy to submit claims, detailed explanation of coverages”

Helpful Report

Posted 2 months ago

“I've had Pets Best Insurance for my Border Collie, Yosee, and overall, I'm happy with the service. It gives me peace of mind knowing that if something happens to my pup, she’ll be taken care of. Submitting a claim is quick and intuitive, whether from a desktop or mobile device, and their pet support line (available via chat and phone) has been incredibly helpful, especially during urgent situations. My only constructive feedback is that claims processing can take quite a while, sometimes several weeks to a month, before reimbursement comes through. That said, the quality of coverage and ease of use make it a service I’d recommend to other pet owners.”

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Posted 2 months ago

Hello John... Thank you for the feedback, that helps us to improve. So glad we were able to help Yosee in her time of need. Best Wishes to her for continued great health. However, we are here for you both if needed. -TH

Posted 2 months ago

“The service is excellent, but the price is getting a little too high.”

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Posted 2 months ago

“I've been really happy with my pet insurance overall. The claims process is smooth, reimbursements are fast, and customer service is always helpful and friendly. It gives me real peace of mind knowing my pet is covered in case of emergencies or unexpected health issues. The only downside—and it's a significant one—is that you can't increase your level of coverage once your plan is in place. That lack of flexibility is disappointing, especially as your pet ages or your financial situation changes. I would love to see the option to upgrade coverage tiers without having to start over with a new policy. Still, it's a solid plan with great value—just be sure to choose the right level of coverage from the beginning.”

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Posted 2 months ago

“Normally they pay pretty quickly, but as of a few months ago they take a lot longer and don't have a reason why. I have a monthly prescription so it should not be that difficult to process since I've had the prescription for years.”

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Posted 2 months ago

“Wow, very quick this time! Submitted the claim one day , a day later got the EOB. Just wish the wellness coverage covered higher amounts as vet care has skyrocketed in recent years. Only reach full coverage amount if you have teeth cleaned or spay/neuter.”

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Posted 2 months ago

“Until I submitted my most recent claim, I would have rated Pets Best a solid 5. My dog had a dental and I knew that $150 would be covered. It's now weeks later (5/28) and I'm still waiting.”

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Posted 2 months ago

“Pet's Best makes it very easy to submit invoices for processing. Claims can take a bit of time to process, but ultimately the reimbursements are accurate and via direct deposit, which is nice.”

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Posted 2 months ago

“The claim process was easy. I was disappointed in the amount of procedures that were not covered out of the $6500 bill. They only paid about 3500.”

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Posted 2 months ago

“I'm very happy with the response time and payment of claims.”

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Posted 2 months ago

“Calim was a little slow all and all.”

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Posted 2 months ago

“Pets Best insurance has been invaluable for our rescued, senior dog. Most other uninsured pet owners would have euthanized our precious Yorkie.”

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Posted 2 months ago

“Price has way gone up and at this point I see very little benefit, but my dog is aging and I know the expenses will start soon”

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Posted 2 months ago

“We had a claim for our Beagle's surgery Pets Best Insurance paid the correct amount but the process took longer then we expected it would be Our premium went up $30 a month , not happy with this, I did research and Pets Best costs are considerably higher then other companies”

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Posted 2 months ago

“Pets best is very good with communication when it came to my claim. Only thing is I wish turn around time was better.”

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Posted 2 months ago

“It works for my purposes. I basically got it for help with extraodinary events such as an accident or serious illness. I am pleased that it covered a good amount of the dental surgery.”

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Posted 2 months ago

“We have been very happy overall with Pets Best Insurance. Their website is easy to navigate and it’s simple to submit a claim. Their communication is good and they respond quickly to email. The only complaint is the policy premiums have risen substantially over the last 6 months.”

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Posted 2 months ago

“For the most part, I have been very satisfied with the coverage. There are times when there are delays in reimbursement but generally that is not the case. I had to drop the wellness coverage as it didn't cover much on dental cleaning which tends to be very costly.”

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Posted 2 months ago

“They handled the reimbursement very quickly.”

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Posted 2 months ago

“they have covered 2 of 2 claims I submitted , the price is good and they answer the phone in a short time (which is rare these days)”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 28,848 reviews