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Pets Best Insurance Reviews

4.3 Rating 23,069 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,069 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to join and have my puppy covered for the first year. Many of the puppy issues that have come up have been covered. The only issue is that reimbursement can take a long time and credit card bill is often due first.”

Posted 1 month ago

“They have provided what they promised. The explanation of benefits is clear and concise. There are many options for coverage. The only negative is the amount of time it takes to get a claim processed. This is especially onerous when you have to pay out of pocket (essentially using a credit card) and then it takes over 30 days for the processing and interest fees are incurred while waiting on the reimbursement. The piece of mind it provides is priceless. Since we have insurance we can offer our fur baby options for treatment of his brain tumor and possibly give him another 12-18 months of quality time. That is worth a lot.”

Posted 1 month ago

“The claims have mostly been very easy to turn in and receive the benefits. I do think they they may want to review some of the amounts they cover as inflation makes vets charge more, the coverage is covering less. It would be helpful if annually they send out a reminder of what the insurance covers with amounts and which vets they cover near the pet owner.”

Posted 1 month ago

“Always very quick with reviews of claims, although I thought their justification of a dog having multiple vet trips for eating things he shouldn’t was a pre existing condition was a joke”

Posted 1 month ago

“We insured our beloved pug with petsbest since he was a little puppy. The rate was very reasonable at first until Leo got older and the rate dramatically increased. But we glad Leo was insured for the times he visited the ER . Petsbest made the claim process easy and the reimbursement was fair.”

Posted 1 month ago

“Good coverage. Just wish they would cover Simparica Trio year round”

Posted 1 month ago

“While the app functionality could be improved a little, that pales in comparison to the relief we have been brought through the reimbursements Pets Best has followed through on after our dog’s orthopedic surgery. After an emergency visit and then surgery for a complete fracture of his tibia, we were unsure how much would be covered of the $8k+ bill since the surgery was technically an optional route. But after less than a month from filing our claim we are seeing about 3/4 reimbursement for oats paid out of pocket and we can finally breathe easy again. So thankful for this service.”

Posted 1 month ago

“Always accessible when I have questions. Claim processing a bit slow and additional documentation needed for fairly straight forward reimbursement (auto refill flea/tick meds). But most experiences have been pleasant and fairly reasonable time frame.”

Posted 1 month ago

“i give a 4stars bc they dont offer prexsting ill ness and allso. it says for a well ness it takes 2/days thats not true i have to waite 30 dats for a wellness my dog got her teeth done and her anle glands and her grooming. this is all wellness and they are. goimg to cover me part of it and also its taken 30/days bc they say its illness ans its not its a wellnss i put in for a well ness and. they made it out to be a.illness and a illness. is 30 day waite well ness is to day waite so. ya i only been with this place for a short time and i m all ready give tgem. my first red flag”

Posted 1 month ago

“This has been a good plan for my dogs as I have the 'delux' plan that covers chiropractic, accupuncture, etc. However I have to scale back my plan because of the price increase. I plan to stay here as service has been excellent.”

Posted 1 month ago

“For accepted claims, the payment is easy and fast.”

Posted 1 month ago

“Great customer service! Good turn around on reimbursement for claims. Reimbursement amounts could be better!”

Posted 1 month ago

“Claim took over a month to process, which is why I gave this review 4 stars. I kept getting notifications that they needed more medical records to process the claim. I called customer service and they got everything straightened out and the claim was processed soon after that and some reimbursement.”

Posted 1 month ago

“Answer quickly if you have questions.”

Posted 1 month ago

“Everything has been great up until recently. I wanted to add chiro, PT, and acupuncture to my policy... but they told me I couldn't. The only way to do that is to get a new policy, wait out the waiting periods. And if my dog has any existing conditions, those won't be covered. This should be fixed. You should be able to just add this. Other than that, I am happy with them. Great customer care.”

Posted 1 month ago

“I am overall pleased with Pets Best, however I am frustrated with the constant delays in processing claims since last September. The most recent claim was processed 5 weeks from the date of claim submission which was the date of surgery, so we had to carry that high cost of surgery for over a month. Other than that, I think it's a good policy and definitely worth having.”

Posted 1 month ago

“After validated, no issues”

Posted 1 month ago

“Quick response and reimbursement. Explanation of benefits was clear.”

Posted 2 months ago

“Fast service”

Posted 2 months ago

“I am so grateful for Pets Best. My kitty has been diagnosed with large cell lymphoma in both her kidneys. If I didn't have Pets Best I wouldn't be able to afford the life saving treatments she needs. I have told all my friends about your company and several have gotten coverage from you. My only MAJOR complaint is the length of time it takes to get claims reviewed and reimbursed. When you are having to pay thousands of dollars up front, waiting for the insurance reimburesement is agnozing.”

Posted 2 months ago

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Pets Best Insurance is rated 4.3 based on 23,069 reviews