Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,676 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been very pleased with the ease of submitting claims, transparency with the plan, and decent turnaround time processing claims.”

Helpful Report

Posted 5 months ago

“Fast claim processing times”

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Posted 5 months ago

“Claims payment is fair; response time is slow.”

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Posted 5 months ago

Hi Joseph, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work towards decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family! – PF

Posted 5 months ago

“Claims are reviewed quickly and overall the level of reimbursement seems fair for acute illnesses and for surgeries!”

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Posted 5 months ago

“I appreciate that claims get processed in a timely manner and that I have not be denied any claims. I was previously considering canceling the insurance after the steep price hike, but I’m now so thankful I have this security net for my dog.”

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Posted 5 months ago

“Pets Best takes an extended time to resolve claims. Otherwise, I’m satisfied with this insurance.”

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Posted 5 months ago

“I have reviewed Pets Best favorably before and my positive experience still stands. I have insured 3 dogs over a period of the last 10 years, with many significant claims due to cancer treatments, and epilepsy, totaling many thousands of dollars. Other than a delayed reimbursement time at the moment, they have covered all expenses as required by my contract with them, without question. I would recommend them without hesitation.”

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Posted 5 months ago

“Although sometimes slow on the the payment to the insurance holder.. I’ve always been happy because I do know sooner or later it gets done… but the best experience on 12/3/24 a I spoke with a young girl cause I was looking for a malpractice lawyer seeing your ins companies you might have affiliates… but this girl found out you didn’t have such a thing but she actually googled it for me to help… I to old to remember oh let me google this.. ha. But that’s most important making me feel seen when I am having some of the worse days with loosing by girl… so thank you”

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Posted 5 months ago

“We have Pets Best for 6 years, customer service is very good, the response to claims is fast, and if is refused there is an explanation. thank you for your great help!”

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Posted 5 months ago

Hi Irina, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 5 months ago

“It took a little while when they reviewed our last claim.”

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Posted 5 months ago

Hi Mary Anne, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 5 months ago

“Have Pet's Best for almost 3 years with no complaints. Good solid company!”

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Posted 5 months ago

“This is a really good pet insurance and premiums are very reasonable. The claims process was a bit slow on a couple of occasions, but I've never had any issue with them paying out a claim. Customer service is great.”

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Posted 5 months ago

“We have had Pet's Best for several years. They are sometimes a little slow about reimbursement but all in all i would recommend to anyone with a pet they love.”

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Posted 5 months ago

“This was the first time the claims process was upsetting. I submitted a written receipt and you did not accept it so I had to send in a copy of my cc statement showing I made payment. A receipt is a receipt. You claim anyone can write a receipt, well, anyone can type one too. In my situation, I live in Hawaii, the Vet that treated my dog lives on a different island so her office is on a different island. She treated Lani while on my island so hand wrote the receipts for the day because her computer system was on on island w/ her. In this situation, my hand written receipt should have been accepted!”

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Posted 5 months ago

“I like it but it takes longer to receive payments than others I had in the past. Also requires lots or documentation even after already having sent them once.”

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Posted 5 months ago

Hi Jose, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 5 months ago

“Much better this round”

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Posted 5 months ago

“I have been very happy with Pets Best Insurance. I just had a very large bill from the vet and they paid exactly what I expected, and it was done in a timely manner. Thank you.”

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Posted 6 months ago

“Pets Best is great, but the prices go up for no reason. On top of my rate gradually going up every year without me using the insurance, when I finally made a substantial medical claim after 5 years, the actual coverage was less than 90% and my monthly payments immediately increased. If you're going to bump up my rate because I used my insurance, why not return some of the money that I spent all these years for insurance that I wasn't using?”

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Posted 6 months ago

“So glad I got this pet insurance almost 4 years ago for my rescue pup. He has had ear and skin inflammations ongoing . This Pets Best insurance has been so financially beneficial. The only issue zi have is they are slow to reimburse.”

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Posted 6 months ago

“We have been using Pets Best for several years and are very pleased with their service. They offer one of the most customizable plans to meet your needs. The turnaround time for smaller claims is good, but for larger claims, the process takes several weeks longer, which is our only disappointment. I have recommended Pets Best to others in the past and will continue to do so.”

Helpful Report

Posted 6 months ago

Hi Edith, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 27,676 reviews