Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,896 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just started will let you know”

Helpful Report

Posted 5 months ago

“It has been very nice to have pet insurance, the peace of mind In knowing you can take your pet to the vet and not end up in debt. I would get insurance for every pet in the future it has been wonderful. So many unexpected illnesses and surgery’s have come up in the 2 years with this policy and it has saved up 4 times the amount then we spend. The claims (except the 1st one) come back very quickly. My only complaint is the fact that it is so hard to get in contact with anyone at pets best to answer questions.”

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Posted 5 months ago

“I've used Pet's Best for the last six years. Claims are easy to submit online and customer support is always helpful.”

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Posted 5 months ago

“I have been with other pet insurance companies Kew and it seems that Pets Beat takes longer to process claims. Normally my claim would be processed and claims paid in less than a week. Not the case with Pets Beat. Also, I plan on dropping Wellness Care insurance since the cost of this additional insurance is more than I end up paying out of pocket. Lastly, I can never submit a claim using app on iPhone. App always hangs when attaching a small PDF containing invoice. I have to use a browser instead.”

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Posted 5 months ago

“the process to submit was very easy, the time to process the claim seem to take longer then i expected overall it was a easy process.”

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Posted 5 months ago

“I was please with the quick reimbursement”

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Posted 5 months ago

“Time of claim review has improved”

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Posted 5 months ago

“I was happy my claim was reviewed quickly. I can see my refund is now pending. The only thing I was surprised/confused about is how the deductible is calculated. I thought the deductible would be taken off the total amount and then everything after that would be calculated as a percentage but even the amount leading up to the total deductible amount is calculated as a percentage. The amount I am being refunded is less than I thought I would be receving becuase of the confusion regarding the deductible.”

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Posted 5 months ago

“Recently my claims have been processed extremely fast!! It’s been great. When we first began using Pets Best it would take up to 3 months to get an EOB back. Things have definitely improved.”

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Posted 5 months ago

“While getting the money back was fast and easy, it was a bit sketchy. I paid my 500$ deductible the bill was 800$ I expected to het 90% of the 300$. But they instead took my copay as 10% of the total bill. Even tho I had to pay the 500 out of pocket so insted of the 280something I expected to get back Im only getting back 200. Atleast my deductable is paid for the year tho so Im not obsessing over it. But I did tske 1 star from it due to this. It took less than a week to process my refund and since I dont have my bank account and didnt have my care card attached yet Im recieving a check. Which takes another 7 days thats my fault tho.”

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Posted 5 months ago

“I called and after the usual prompts to go online to solve my problem I was able to talk to Emily. She told me how to go forward with submitting more information to my claim. She was very helpful and courteous.”

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Posted 5 months ago

“Good, lots of different options for plans. Biggest complaint is that they significantly increase rates every year. Most recent increase for me and my pet was over $100 and I have to now decrease the amount of coverage for my aging pet, which is ironic due to health issues popping up with age.”

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Posted 5 months ago

“The only reason for four rather than five stars is the huge and sudden rate increase I had to pay when my dog turned 7 years old. Otherwise, Pets Best pays my claims promptly and they make it easy to submit claims online. They don't quibble about small things and are fair in their coverage. Overall, I am satisfied.”

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Posted 5 months ago

“New puppy has some medical issues and Pets Best has been great about getting approving my claims.. a bit slow (sometimes a month). But overall with close to 4k in vet bills I've gotten a good deal covered and have 4.1k coming up.”

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Posted 5 months ago

“A bit pricey but if you have a sick pet, it’s worth the money.”

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Posted 5 months ago

“Only thing is turnaround time could be a little faster.”

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Posted 5 months ago

“Much better turn-around time on claims. However it would be nice to be able to see disbursement record. Like I'm waiting on a disbursement and I have no idea how long until it hits my account.”

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Posted 5 months ago

“The premium increase is rediculous since I may not hasve any paybacks at all this year. I shouldn't be penalized by grouping me with all the others.”

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Posted 5 months ago

“I absolutely love this insurance. They are super easy to work with and for submitting claims. Reimbursement payments are very timely if you use their direct deposit options. EOB's are easily understandable.”

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Posted 5 months ago

Hi Kendra, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your experience with us and for being part of our Pets Best family! -TH

Posted 5 months ago

“Got two emails from you. One told me what you were reimbursing for and how much, and the other said you weren't reimbursing anything . Very confusing. Still awaiting a check. I hope.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 28,896 reviews