Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,897 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Timely payment has improved. Premiums increase based on age of our pet. Current premium cost is approaching our decision to discontinue coverage for our 12 year old dog that has been covered since birth. It was our orrigional understanding that premium costs would remain stable but changes in ownership has changed the policies and costs..Ron Spangler, living in Oro Valley Az, 85755”

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Posted 6 months ago

“First time using and submitting claims with Pets Best and the turnaround has been very quick.”

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Posted 6 months ago

“Saved me money already. Pretty please this far.”

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Posted 6 months ago

“Love having pets best insurance to help me with my pets vet bills”

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Posted 6 months ago

“Still not sure how it is determined what is coverered and what isn't. I believed that the first visit to the vet to have an overall accessment of Stella's health would be credited to the $500 deductible. I understand that any treatment related to her heartworm diagnosis will not be covered as it is a pre-existing condtion, but her first vet appointment was for more than that condition.”

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Posted 6 months ago

“So far I'm loving I invested in your service. It's been really good. I just have to remember to turn in claims.”

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Posted 6 months ago

“I have had Pets Best for a number of years. Their prices for plans is fair. I send a claim by email, and it is resolved pretty quickly.”

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Posted 6 months ago

“It’s fine. It’s helpful but getting to be expensive.”

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Posted 6 months ago

“Pets Best is very good at reimbursing claims. Claims are conveniently submitted online and features direct deposit for reimbursement. Premiums get higher as your pet ages.”

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Posted 6 months ago

“It was easy to add my pets to the system. I was able to add claims and their records easy. I got confirmation of what would be reimbursed. Just have not received the reimbursement in my account yet.”

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Posted 6 months ago

“It has proven to be a worthwhile investment. My only issue is that sometimes it takes many weeks to get a settlement but other than that it has been great and I have recommended it to many people.”

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Posted 6 months ago

“Overall I am happy with the insurance, however the wellness refunds are unrealistic. Not sure where you came up with the pricing but it’s definitely not Florida”

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Posted 6 months ago

“Easy to submit things and quick return time. I don’t like how a couple things have been ignored.”

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Posted 6 months ago

“I haven't really had the chance to use it as I never get past the deductible until recently. It took a bit longer even with emergency vet visit and in depth records sent, to get deposit in bank. Didn't realize the deductible applies for each claim in the same year (unlike human insurance) also still up in the air over first claim as they still want more medical records. I'm thankful I have the coverage but people need to be careful and read the fine print before purchasing”

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Posted 6 months ago

“Great, very easy claim submission”

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Posted 7 months ago

“I think you need to encompass holistic treatments, as they are rapidly becoming the norm, and are proven to work. You reallyt have to read the fine print to understand your exclusions. You need to aks why you have those exclusions. Better to raise your rates and inlcude all proven medical treatments. You might also have an option for end of life coverage, as it has become so expensive. Maybe prepaid, so you get the iuse of the funds for a period of time?”

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Posted 7 months ago

“I love the options for different types of coverage. Affordable. Customer service has been nice and empathetic. Claims are usually reimbursed in a timely manner. However, the claims department has been difficult to deal with when it comes to some of my claims. There have been quite a few errors and I was not communicated with efficiently. I had to call customer service everyday for at least 5 days straight AND be on hold for a minimum of 20 minutes each time.”

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Posted 7 months ago

“Only problem is the price is to high for my pooch.”

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Posted 7 months ago

“I gave it 4 stars bc I just got it. I only have one claim in, but I will say I received my reimbursement shortly after I put it in. So you don’t have to wait long to get reimbursed, which is a nice thing and also the app is really nice because you can take a picture of your claim and upload it. So hopefully later I down the road I can give it five stars. So far so good.”

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Posted 7 months ago

Hi Janell, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 7 months ago

“Only my first claim. Went very smooth and super easy.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 28,897 reviews