Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,680 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took about 3 weeks for reimbursement and when I tried to contact them by phone and email didn’t get a response”

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Posted 6 months ago

“Slow to get payment back. And little communication. My invoice was wrong, and paid less on my first dog, then second. And both had same things done”

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Posted 6 months ago

“Quick response to my claim.”

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Posted 6 months ago

“We are pleased with this insurance company because of their fast response to claims”

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Posted 6 months ago

“My main issue is how long it takes to get a claim processed and paid”

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Posted 6 months ago

“We have had pets best for years now and it had always been a great service. This year is the first year that was upsetting. Our premiums jumped up 140% in one year, which is crazy to me. We have to now assess what to cut and where. Wish these increases were more understandable.”

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Posted 6 months ago

“I would have given it a 5 star but every time I called related to a claim, the hold time was greater than 25 minutes. Other than settling claims and telephone time, we had good experience”

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Posted 6 months ago

“I have only recently signed up with Pets Best -- just a few months before my 8-year-old dog began to have some serious health issues. I have found submitting claims to Pets Best to be easy and that Pets Best keeps me informed about the progress of claims and reimbursements.”

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Posted 6 months ago

“Problem with flea and tick prevention. (Advantage) . Vet doesn't have it, pets mart or petrol out of stock. Could not give an itemized receipt. Got it on Ebay, provided description, picture, pets name on invoice, and total cost. Still not paid.”

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Posted 6 months ago

“Premium goes up but service stays the same.”

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Posted 6 months ago

“easy to use. quick turn around time.”

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Posted 6 months ago

“Covered what they said they’d cover.”

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Posted 6 months ago

“When I started this pet insurance it only cost me $35.00 a month. Now 3 years later I’m paying $82.00 for the same coverage. My little guy has allergies & needs meds all the time and they are covered. I’d like to get more coverage but I just can’t afford it. He’s getting older and things happen. What I do have does help. ❤️🐾🐶”

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Posted 6 months ago

“Took a while for my latest claim to be processed compared to previous claims. Still waiting to receive deposit into bank account.”

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Posted 6 months ago

“I am satisfied with them so far. Worth getting Pet’s Best for our pets.”

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Posted 6 months ago

“My Labrador has been insured through pets best for 3 years. They provide clear documentation for what is and isn’t covered by her plan and provide reimbursement on a fair timeline. We’ve been really pleased with our experience insuring our pet through pets best .”

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Posted 6 months ago

“Submitted and received reimbursement quickly. Peace of mind when doggo is sick.”

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Posted 6 months ago

“Pets Best has been great at taking care of my vet bills for m French bulldog that has IVDD. I only gave them 4 stars as it takes a bit to get reimbursed.”

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Posted 6 months ago

Hi Rayna, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 6 months ago

“Website well designed, easy to navigate and informative. However, extremely difficult to reach representatives by phone, extraordinarily long wait times, quality and capacity of personnel lacking.”

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Posted 6 months ago

“I had good experience with my first claim.”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 27,680 reviews