Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,897 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Submitted a wellness claim for a Canadian company and had to call three times to get them to understand that the $ ment it was US money. Still waiting for comfirmation that this has cleared and feel that this is taking took long”

Helpful Report

Posted 7 months ago

“Its a great insurance. The only thing I wish is that they would lower the premium. It's gone up too much.”

Helpful Report

Posted 7 months ago

“Pets Best has been very helpful with my pets medical bills. Almost all claims have been approved to the amount and in the time I expected. I would definitely recommend having Pets Best insurance coverage for all your pets. It's worth the peace of mind that you won't need to decide between your furbabies life or your financial ability.”

Helpful Report

Posted 7 months ago

“Pet's Best is the only pet insurance I have had so I don't have a point of comparison. I like that you can choose different options - like including or excluding wellness visits- which help you manage overall out of pocket. There are some improvement opportunities which made me me think I should perhaps look at other policies. The first was how long it took to get claims paid. My last claim was relatively fast so hopefully it has improved. And, my last annual renewal quote nearly doubled so I contacted them to increase the deductible to lower the premium and take on more risk myself. I must say the person I dealt with was not pleasant which turned me off.”

Helpful Report

Posted 7 months ago

“We have a puppy with chronic diarrhea and except from the enormous long processing times my claims were handled without problems.”

Helpful Report

Posted 7 months ago

“The app doesn’t work well it freezes a lot. The claims are easy to do, it just taking long time. Still waiting”

Helpful Report

Posted 7 months ago

“Very good service. Wellness benefits only modest for the price.”

Helpful Report

Posted 7 months ago

“We've enjoyed using Pets Best for years. Great service, easy to use website, transparent and simplified pricing. Our only reason for giving it 4/5 stars is the poorly designed app is always glitching. Either logging us out continuously or not letting us submit claims due to app error. Not a huge make or break, just frustrating.”

Helpful Report

Posted 7 months ago

“After getting a new dog and talking to other friends about pet insurance, the majority agreed that I should go with Pets Best and I did. I couldn’t be happier with my decision based on what I’m discovering about the services provided and how easy it’s all been working with these people. The coverage is great (I choose the type of coverage I want) reimbursements are quick and easy to file, I would give 5-stars but Mobile app is a bit finicky at times but computer/web based application has worked all the time so far. If you’re in the market for Pet Insurance I can say from my experience so far, it’s been a great company to deal with and easy to file claims and speak with a real person if needed.”

Helpful Report

Posted 7 months ago

“It took a little longer than expected for the claim to be paid, but it was to be expected since this was my pet's first claim and they had to reach out to two vets for records. Overall, the process went quite smooth and I am happy with the process (and results)”

Helpful Report

Posted 7 months ago

“The coverage is good and the price also reflects a good value. However it does seem to take a long time to process claims if that is something that is important to the consumer.”

Helpful Report

Posted 7 months ago

Hi Julia, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 7 months ago

“Review times are getting somewhat shorter which is appreciated. Previously the claim review/ reimbursement was extremely slow.”

Helpful Report

Posted 7 months ago

Hi Claire, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 7 months ago

“Expensive premium but I have had no issues with claims & coverage, grateful to have some peace of mind with vet bills.”

Helpful Report

Posted 7 months ago

“The claim process took less than a month. I received my EOB early this week and the funds are not yet on my bank. Customer service by phone or chat has been helpful. Overall 4 stars. ⭐️”

Helpful Report

Posted 7 months ago

“The site is very user friendly, however, when additional information is needed and although notifications are sent for what is needed, I was unsure of what specific details were necessary to complete the claim process. The notification would state an "either"/"or" action, which was not clear to me. Fortunately, I was able to provide more information, maybe more than necessary and my claim was complete for processing. Other than this, I am happy with the insurance.”

Helpful Report

Posted 7 months ago

“It is so nice to get such quick service and explaination of our claim and benifits.”

Helpful Report

Posted 7 months ago

“Slow pay after claim processing”

Helpful Report

Posted 7 months ago

“Your method of filing claims is excellent. I am surprised the number of things you do not cover.”

Helpful Report

Posted 7 months ago

“Like any other ins company the rates have skyrocketed. But so far so good with pet best.”

Helpful Report

Posted 7 months ago

“First claim was rejected because our dog needed to see vet 2 day sooner that allowed (15 day wait). Dog had surgery and reimbursement was less than 2 weeks. Can’t give 5 stars since I never saw any mention for a 15 day period. Most likely in fine print. Overall I can recommend Pets Best Pet Health Insurance .”

Helpful Report

Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 28,897 reviews