Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,680 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My claim was processed very quickly”

Helpful Report

Posted 6 months ago

“Very affordable pet insurance and easy to navigate. The only inconvenience experienced was that it took over a month to get claim processed and there weren’t even any hiccups with it. However, once processed, I was satisfied with the reimbursement.”

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Posted 6 months ago

“i'm disappointed in what they cover it seems like before. They were better at covering vaccines and medications this last time not so much. I may have to shop around.”

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Posted 6 months ago

“Their response for claims have always been quick with followup emails.”

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Posted 6 months ago

“...........”

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Posted 6 months ago

“sent in clim and the calim was processed in 3 days.”

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Posted 6 months ago

“Pest Best is easy to use. Like all insurance it can be a little expensive but well worth it if something does go wrong with pet. My recommendation is to go with lowest deductible and highest % back you can afford. You may never use it BUT if an accident or illness happens you will be glad you have it.”

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Posted 7 months ago

“So far so good, i have used Pets Best Pet Health insurance for a few months now and more recently submitted my first claim. I feel like the amounts reimbursed were fair but could have been a little more however i am just grateful for the service and some help with the care of my kitties. Thank you Pets Best!”

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Posted 7 months ago

“I love b e ingredients part of the pets best family. I was very surprised with the cost of the increase in my policy. We are a fixed income family and I'm not sure if we can afford th as t kind in increase again. We work very hard to try to keep our dog,pepper healthy. We give him vitamins,probiotics, meds for his joints and teeth treatment. I would like to know any other things we can try to have pepper live a long healthy life.”

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Posted 7 months ago

“Took a long time to get refund for bill submitted.”

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Posted 7 months ago

Hi Wanda, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family! – PF

Posted 7 months ago

“This was the first time we’ve purchased pet insurance and the first claim we’ve submitted. It took right around three weeks, all things considered that is very TIMELY for an insurance claim to be processed. Very straight forward directions and process. Thank you for keeping our four legged friend healthy and happy!”

Helpful Report

Posted 7 months ago

Hi Summer, thank you so much for your positive feedback. We are glad to hear we have been able to help you keep your four legged friend healthy and happy. However, we also understand the importance of claim processing time. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We are happy to have you and your four legged friend as part of our Pets Best family! – PF

Posted 7 months ago

“Pet best covers 80% however lower annual coverage for continual health issues.”

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Posted 7 months ago

“The claims took longer to be completed than I expected.”

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Posted 7 months ago

Hi Linda, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 7 months ago

“You guys are the best! I only wished the claims department accepts calls,some things cannot be explained to customer service and instead I just recently had to type the reason for accepting a claim and faxing it. It was approved but everything could have have been resolved with one phone call. Other than that our experience has been great!”

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Posted 7 months ago

“very good coverage just wish there was an option for lower deductible as sometimes it takes a long time to meet the deductible, and then i only get a few things covered before it resets again. slow at processing claims. Premium increased a lot for the renewal which made me consider new insurance but my cat has preexisting conditions that will only be covered with this insurance.”

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Posted 7 months ago

“Communication of the status of my claim was great. The time it took to receive compensation seemed slow but this was my first claim so maybe 30 days is normal. Overall very satisfied”

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Posted 7 months ago

“Paid claim promptly..no issues..so far like ease of use of insurance. thank you!”

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Posted 7 months ago

Hi Luann, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family!

Posted 7 months ago

“High deductible kinda defeats the purpose of having pet insurance if you don’t have an old puppy.”

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Posted 7 months ago

“Wish they covered more”

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Posted 7 months ago

“I have recently had my first claim with Pets Best and found the process to be efficient and smooth. I had previously spoken with a company representative to explain how the process was to work and received very professional help. I very much appreciated that.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 27,680 reviews