Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,676 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far they have been very good about covering vet expenses. Right now I have a whopper one from 6 days in intensive care from eating death cap mushrooms. Waiting for reimbursement for that one”

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Posted 6 months ago

“So far for my family this has been a great option, the only negative thing woul be wait times.”

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Posted 6 months ago

Hi Haley, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 6 months ago

“Very quick with my reimbursement! One day!”

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Posted 6 months ago

“My claims always get paid, and it's an easy process. It just takes a while to get reimbursed.”

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Posted 6 months ago

“I really love this insurance. Other than a misunderstanding complaint to a heart murmur that they keep addressing as “pre-existing” they are very understanding and will do as much as they can to help you. Definitely recommend!”

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Posted 6 months ago

“Claims can take a month to reimburse and I don't like the rates being raised 30 to 40 percent the last 3 years. Had to reduce my benefit to keep it affordable. They do pay the agreed amount, though.”

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Posted 6 months ago

“We are very impressed with Pet's Best. They have always been on top of claims, minus spaying which took over 45 days to get $ back for that for each of our girls. Their Wellness program is pretty good but I wish they'd cover a bit more for the amount you pay each month for each dog.”

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Posted 6 months ago

“It took a little bit longer than I was expecting but they made it very easy and the money worked out exactly as they said it would.”

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Posted 6 months ago

“With my older purebred dog I've been very pleased with premiums and response to claims. He's has multiple claims. My younger, very healthy mixed breed dog with almost no claims at all has higher premiums that doesn't make much sense to me.”

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Posted 6 months ago

“Reimbursement request easy to complete and submit on line.”

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Posted 6 months ago

“I have had good experiences with my claims; however, I would like the cost of insurance to be lower. Not sure if it is worth the cost for years of payments if you have a healthy pet.”

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Posted 6 months ago

“It was easy to submit a claim. It is rather expensive, but hopefully, it makes financial sense over time.”

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Posted 6 months ago

“Since I last reviewed Pets Best, I have been significantly happier with its service. I feel that claims are processed without hassle and are extremely fair to the terms of service outlined. My one complaint is the inconsistency in timing. Since I last reviewed Pets Best, my claims have been processed much faster overall. However, some claims will randomly be delayed for several weeks. My issue with this is when it exceeds a 4-week time frame because then a reimbursement is not issued before a credit card payment is due. I also feel that when this happens, a notification of delay is not sent out promptly. Overall, I am a happy customer of Pets Best, but feel there are a few things that could be tightened up to offer better service.”

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Posted 6 months ago

Hi Joei, thank you so much for your feedback. We understand your concern about consistent faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 6 months ago

“prompt response and service”

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Posted 6 months ago

“It's taken a long o”

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Posted 6 months ago

“Very good insurance. Takes forever to be reimbursed”

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Posted 6 months ago

Hi Trent, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 6 months ago

“I really do appreciate the insurance coverage, however it seems that intuitively certain expenses should be covered for a particular illness but for some reason they are not. The explanation seems vague but practicality would dictate some common sense.”

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Posted 6 months ago

“They haven’t paid some claims that I expected to be covered but they have paid the bigger claims which makes it worth the cost.”

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Posted 6 months ago

“It is very easy to submit a claim to Pets Best. And the claim is processed quickly. They communicate well, so you know at what point the claim is at. The deductibles and disallowed vet charges really bring the amount received down to very little of the total vet charges.”

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Posted 6 months ago

“Slow getting reimbursement”

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Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 27,676 reviews