Since I last reviewed Pets Best, I have been significantly happier with its service. I feel that claims are processed without hassle and are extremely fair to the terms of service outlined. My one complaint is the inconsistency in timing. Since I last reviewed Pets Best, my claims have been processed much faster overall. However, some claims will randomly be delayed for several weeks. My issue with this is when it exceeds a 4-week time frame because then a reimbursement is not issued before a credit card payment is due. I also feel that when this happens, a notification of delay is not sent out promptly. Overall, I am a happy customer of Pets Best, but feel there are a few things that could be tightened up to offer better service.