This was the first time the claims process was upsetting. I submitted a written receipt and you did not accept it so I had to send in a copy of my cc statement showing I made payment. A receipt is a receipt. You claim anyone can write a receipt, well, anyone can type one too. In my situation, I live in Hawaii, the Vet that treated my dog lives on a different island so her office is on a different island. She treated Lani while on my island so hand wrote the receipts for the day because her computer system was on on island w/ her. In this situation, my hand written receipt should have been accepted!