I bought PetsBest pet insurance for my 12-year-old pitbull, Jenni in 2024. I’ve heard negative things about pet insurance and was skeptical but decided to try it because of Jenni’s age. First issue, Jenni had a lens luxation and insurance wouldn’t cover it because she had previous cataract. I had my vet specialist write a letter, but it was still denied. A few months later, Jenni started breathing heavy, we brought her to the vet hospital and they determined she has congestive heart failure, and a bleeding splenic mass. Believe it or not, they did cover some of the testing for the spleen. They did not, however, cover anything to do with her heart because she had a low-grade heart murmur in the past. Again, another Vet specialist wrote a letter. PetsBest denied it. I was getting frustrated and when the renewal came up for 2025 I had calculated that the money they had reimbursed me for some tests in 2024 would cover my premium for 2025 so I renewed the policy. In April 2025, Jenny had to be seen by the vet specialist because her heavy breathing was back. It was determined that her splenic mass was rupturing. She needed immediate surgery. Even though Jenny is 13, she is healthy. She eats well, she plays, takes walks, she loves people and her baby sister. She’s very involved. When faced with this decision we had no choice but to do it. (Even though it was thousands and thousands and thousands of dollars). Because they had covered the spleen diagnosis last year we were hoping this surgery would be covered this year. I am happy to say that Petsbest processed the claim and per our policy paid their percentage!! We are so happy about that. It eases our mind for future issues that may arise. I have recently told people my story and as far as premiums go, most have said that the price I pay for my 2 dogs is great! I will tell anyone who is thinking about insuring your pets, do it and use Petsbest! Thank you Petsbest for giving us hope to care for our pups when they need it the most. With the rising costs of emergency medicine and pet hospital care, this peace of mind is priceless.