Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,848 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For my premium for a 2 year old dog $10460 I have the wellness package as well low deductible and 90% repayment. For a $450 vet bill all of his shots were expired, got those, blood draw, fecal test. AP $450 dollar vet bill i get $120 dollars. What a joke”

Helpful Report

Posted 3 months ago

“They ALWAYS HAVE EXCUSSES FOR DELAYS ON PAYMENTS!! Just like you want your money on time!! We want our claims paid!!”

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Posted 3 months ago

“Very simple, it took them 5 months and maybe 30 calls to get refunded at 70% not 80% as my plan is noted. My pet had been under this plan for 8 yrs and never used until last January. I had to provide even handwritten notes from the procedure to proof what was done ! Years of dental cleaning bills.. and still they rejected the claim a few times.. don’t waste your money buying this policy.”

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Posted 3 months ago

“I pay for the top insurance plan offered. I submitted a standard visit bill and was outright declined any reimbursement. I submitted an emergency vet bill and was only reimbursed for a third of it. This insurance is a joke. I'd rather save the money I spend on the premium.”

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Posted 3 months ago

“My dog had a basic wellness visit with her last round of puppy shots and it took a month to get reimbursed. I have since left this company and moved to MetLife where I can get the same coverage for BOTH of my puppies for what it cost for one with Pets Best. Your service associate are also rude and have no service skills whatsoever.”

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Posted 3 months ago

“Waste of money and time. Paid not even half of what the vet said my dog needed but they take $70.00 month out of my bank account”

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Posted 3 months ago

“1st. Horrible customer service. 2nd. They take forever to process your claim. 3rd. It does not worth at all for the pice you pay. Not recommended at all.”

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Posted 3 months ago

“I don’t think I’m getting reimbursed fairly despite what it says in your terms. Having an annual cap and paying monthly on pet insurance is an overall scam and honestly not fair to pay for something and then not be reimbursed is atrocious. I hope that you could consider what my self and what many people are saying thank you:”

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Posted 3 months ago

“Great the first year but then they REQUIRE you to let all your pet's vaccinations (rabies, heartworm, etc) lapse every year, even when your vet, boarding kennel, local laws, whatever require you to keep all vaccinations up to date without gap. If you happen to get your pet's annual vaccinations 364 days after their last, they will cover NOTHING! They will not apply your benefits forward, so the benefits are basically lost for the next year too. This applies to *any* annual service. It's happened to me twice now, leaving me on the hook for more than $900 in services they were supposed to cover. Increasingly consider this a waste of money. The vet said this kind of coverage refusal was absolutely unheard of, and recommended looking elsewhere. I plan to do so, and so should you.”

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Posted 3 months ago

“$131 charge, 4.95 refund LOL what am I paying for monthly??”

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Posted 3 months ago

“You dont cover anything! this is a racket and a waste of money! Spend it on you pets! not insurance that pays for nothing. You need to authorize more expensive proceedures prior to the surgery. This way no one will be surprised when they think you are going to cover 90% when infact you DO NOT! You should be in jail for fraud!”

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Posted 3 months ago

“you want a review and have not "reviewed" my claims yet!”

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Posted 3 months ago

“Low coverage and high premium. Dog had an accident and needed dental care. My premium then DOUBLED. Had this for about a year and I didn’t do the math but I think I payed in more than I got out. I genuinely would not recommend.”

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Posted 3 months ago

“Still waiting for payment for a minor claim. 5 weeks so far. Very disappointed.”

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Posted 3 months ago

“I spend a lot of money on my three dogs. I have been sending in my claims so I can reimbursed. I have used Vetco. They gave me a receipt that is itemized, and the claims keeps getting rejected. Why am I spending money each month to get rejected? The purpose for me getting insurance for my three pets was to get reimbursed when I take my pets to the vet. I am looking for other insurance companies so I can switch. Also, I have been telling friends and family members about the terrible service I have been receiving.”

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Posted 3 months ago

“It is terrible. They do not rimbuse like any of the other pet insurance companies. That is why the cost is less the others. I chect wi 5 companies and they all reimbursement by iindustry standards. Don’t use them they rip of customers”

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Posted 4 months ago

“Every year I have to do my annual checkups and every year I get an EOB stating they wont cover it because I already exhausted the coverage. I keep trying to space these appointments OVER a year apart and yet somehow they still wont cover it so idk... not the best insurance and I am not happy with their coverage or handling of my claims. I'm sure there are better out there and will be researching this and probably switching. Out of a $690 vet bill for updated shots and a checkup for 2 pets, they maybe covered about $200 even though I signed up for the 70% coverage tier.”

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Posted 4 months ago

“when I first call pets best health insurance, the experience was good. All the information that I was given was the best however, once I started submitting claims, none of the claims were approved when I would call they would give me the round around saying please check the EOB, you will be able to find out why your claim was denied, paying my monthly plan premium for a couple of months for nothing. This insurance is worthless”

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Posted 4 months ago

“The review for my claims took forever.”

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Posted 4 months ago

“They take your money but don't pay out anything.”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 28,848 reviews