Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,652 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used to think PetsBest was great insurance. Lately, I am very dissatisfied. I will no longer recommend them to my friends. They find any reason to deny a claim. If a claim is a large amount, they take forever to process it. As long as your claim goes toward your deductible, it gets handled quickly. I am deciding whether I will be continuing my 3 policies. The cost of the policies keep rising steeply and fighting for reimbursement for covered items may not be worth it anymore.”

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Posted 3 months ago

“Absolutely awful. They cover NOTHING, and will weasel their way out of paying anything if they can,”

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Posted 3 months ago

“I find that the reimbursement process takes too long. The amount I pay monthly for insurance through Pet's Best does not seem worth it given the minimal reimbursement I receive when I file a claim. Your company, like many others, does not appear to be compensating clients fairly. I'm canceling my insurance with your company.”

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Posted 3 months ago

“I plan on canceling - keep getting denied for items that should be covered. Not worth the money it cost 😩”

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Posted 3 months ago

“They will double your premium after the first year. Scummy.”

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Posted 3 months ago

“Claim denials make no sense”

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Posted 3 months ago

“I have been paying annually for 7 years. When my dog developed a tumor and it came time to use my insurance, I keep getting "fine print" surprises about what was not covered / "errors" in not paying for covered benefits. Its disheartening as I have paid them thousands in premiums over the years. For example, I saw they called my dog's diagnostic cancer test "a special diet" and did not cover it. I had to appeal, a laborious process. They also denied a consultation with the oncologist as a "routine exam," despite specifically saying cancer care was a covered benefit on my plan. I would recommend avoiding this company.”

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Posted 4 months ago

“Overall, I'm happy with the company. They are pretty good about processing claims and have not had any issues. However, our monthoy premium went from $43/month in 2023, to $68/month in 2024. Now they just told me it's going up to $93/month. This a 116% increase over 2 years which unjustifiable. Our dog is now only 5 years old. Seems like they don't want to insure her any longer and we moving to another provider is next to impossible becase none of them would cover anything that is "pre-existing", and our pet has had a few things over the years. We're now at the point of trying to figure out if insurance is even worth it, it's bad either way. When I first checked out this company, I got a quote for our pet at her current age (started at about $29/month as a 1 year old - and did go up, but only a few dollars each year), but I also wanted to see what it would be when she was 13. It showed it was about $130/month. Again she is only 5 now, but the cost is already $93. When she is 13, at this rate, it will be as expensive human insurance. Not happy with these giant increases with no justifiacation or legitimate reasoning. Corporate greed.”

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Posted 4 months ago

“Had Pets Best for almost 5 years now and always raved about it and in fact have recommended it to numerous family/friends. My dog has an arthritic condition and has received monthly injections for over 4 years now. They have always been approved, but all of a sudden they have been rejected the last three months in a row. When I call, they approve it, but nobody has been able to tell me what I need to do differently to avoid this hassle. Most I’ve been told is they have a new AI system that is incorrectly rejecting it.”

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Posted 4 months ago

“They’re the worst ! Biggest scam ever. Besides not covering anything , they categorize certain vaccines as food to not have to pay them out .”

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Posted 4 months ago

“No where near covers what you expect. $690 bill and we get $190 back. No what I would call insurance, it’s like a discount.”

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Posted 4 months ago

“(My dog’s medications, which she needed to get better, weren’t covered.)”

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Posted 4 months ago

“I used to like this insurance company until they doubled my premium this year. My pet is 5 years old and has no health issues. He receives preventative care and this place wants to charge me as much as pay for my homeowners’ insurance. Complete joke! I’m cancelling. It’s just another insurance company taking advantage of people.”

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Posted 4 months ago

“The app is impossible to use.”

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Posted 4 months ago

“Aweful scam of a policy. You should all be ashamed of yourselves”

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Posted 4 months ago

“Annual increase has become unaffordable. I'm 70 years old and have to go back to work if I stay with them.”

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Posted 4 months ago

“See the Google review I left.”

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Posted 4 months ago

“I did not realize that ingesting foreign bodies would be considered a repetitive occurrence and keep my dog from being covered for 18 months if she does this again. There is no repetitive occurrence clause with Trupanion but unfortunately now this is seen as a preexisting condition so my dog will not be covered by any insurance for 18 months. I wish I would have read the small print and gone elsewhere so my dog could be covered if needed. Now we are completely stressed out & so regret we signed up with Pets Best.”

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Posted 4 months ago

“You pay a lot you don’t receive NOTHING!!! The worst insurance”

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Posted 4 months ago

“I’m extremely disappointed and disgusted with this insurance. The payout was completely unacceptable at the price I paid purposely to get a payback on wellness expenses. I’ve still not been paid out and gone. Through hoops for payout on my dog I will not be recommending company to anyone”

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Posted 4 months ago

Pets Best Insurance is rated 4.3 based on 27,652 reviews