Overall, I'm happy with the company. They are pretty good about processing claims and have not had any issues. However, our monthoy premium went from $43/month in 2023, to $68/month in 2024. Now they just told me it's going up to $93/month. This a 116% increase over 2 years which unjustifiable. Our dog is now only 5 years old. Seems like they don't want to insure her any longer and we moving to another provider is next to impossible becase none of them would cover anything that is "pre-existing", and our pet has had a few things over the years. We're now at the point of trying to figure out if insurance is even worth it, it's bad either way. When I first checked out this company, I got a quote for our pet at her current age (started at about $29/month as a 1 year old - and did go up, but only a few dollars each year), but I also wanted to see what it would be when she was 13. It showed it was about $130/month. Again she is only 5 now, but the cost is already $93. When she is 13, at this rate, it will be as expensive human insurance. Not happy with these giant increases with no justifiacation or legitimate reasoning. Corporate greed.