Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,865 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They take your money but don't pay out anything.”

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Posted 4 months ago

“Sorry but Ith was disappointed that nothing was paid on my recent claim for Parker's routine wellness exam. Probably wtrong, but I thought some things were covered for her exam last year. I will continue with Pets Best for now, but will probably be looking at other companies. Sorry”

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Posted 4 months ago

“Not an insurance I'd recommend to people. The renewal fee is insane. I have a different insurance for my other pet cost is more affordable with more benefits. Also easier to submit claims directly from the hospital.”

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Posted 4 months ago

“I waited a long time to receive a response from my first ever claim. And, the claim only referenced our urgent care visit - not the $2600 emergency surgery same day receipt. And - the funds from what they DID approve have not appeared in my account (4 days later via direct deposit). Pets best was recommended to me by a vet So far, I am not impressed with Pet’s Best! I have filed a new claim for the surgery, and if this is all resolved I will update this review for the positive.”

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Posted 4 months ago

“They don’t cover much.”

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Posted 4 months ago

“Very HORRIBLE SERVICE”

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Posted 4 months ago

“Worst insurance, never sends payment. Not transparent about their process. Denies anything just to deny it, doesn’t even read attached documents or review cases, automatically deny but still bill you for your monthly payments. They take payments on time every month but will never cover a claim on time and reply to you diligently and accurately. Do not recommended for any pet owners ever.”

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Posted 4 months ago

“They don’t cover anything for Addison’s disease. My pet was insured before diagnosis. They don’t care about pets or people. It’s all about money. They sell a terrible product.”

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Posted 4 months ago

“They do not cover any dental surgery due to infection. My dog had a thorough cleaning before the surgery and because they were not put under general anesthesia for their cleaning, their surgery was not covered. Makes no sense. And what they do cover is an extremely low reimbursement.”

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Posted 4 months ago

“They have suddenly raised my rates to an absorbent amount. We are trying to find another company that will not exclude pre-existing conditions, but given the industry, that is difficult. This is why we did our research when our dog was a puppy and we signed up… we thought we had found a good company, but that is not the case. We have not moved, go to the same vets, and have the same dog as when we signed up, so all of that should be considered when they give you the initial quote instead of price gouging us when we are five years in and have no options to change. I understand reasonable increases, but these are not reasonable. Now we are either stuck canceling our pet insurance altogether, risking pre-existing conditions not being covered, or having to pay this rate which has MORE THAN DOUBLED since we signed up. Over $400 a month for one dog! Went up $200 since last year. I called to inquire, and even the person I spoke to said, Wow, that’s a lot. But she could not do anything to help us unless we wanted to reduce our coverage and increase our deductible. This is not good business practice, and I am truly hoping to find a new company to switch to. Will not be signing our next dog up with Pet’s Best.”

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Posted 4 months ago

“Too slow to process payment back to client.”

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Posted 4 months ago

“It takes too long to get paid. And the coverage is minimal. I pay almost $98 a month for the past year and a half and all I get is $80 back in my dogs $540 bill. Ridiculous. I might as well not even get the $80 back. Coverage needs to be better.”

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Posted 4 months ago

“I signed up for their full package and ended up paying more than I would have out of pocket without insurance. This is a scam.”

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Posted 4 months ago

“Waste of money”

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Posted 4 months ago

“Not at all as marketed. I had an illness and injury policy for my dog. He suddenly developed hemorrhagic gastroenteritis and diarrhea, requiring emergency veterinary intervention. It turned out to be salmonella contamination. I incurred $1181 in vet bills due to this, and Pets Best covered $34. Yep, $34. Over two years, I had paid about $900 in premiums, a total waste of money. I will set up my own fund to cover emergency expenses in the future. I'm so disappointed I was suckered in by this.”

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Posted 4 months ago

“It took forever for Pets Best to review a spay/neuter claim. And even then, not everything was approved. What is even this insurance???”

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Posted 4 months ago

“When you need them to pay, they do not pay. You are better off with another pet insurance company. We sent a $700 bill. They covered nothing of it. Their reason? They preferred not to. They are the Barteleby of pet insurers.”

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Posted 5 months ago

“I was just informed I wasn’t entitled to any reimbursement from a vet bill. So why have any insurance, I could have saved 3 months of payments to paid this bill. It’s time to find a different pet insurance.”

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Posted 5 months ago

“Reimbursent went from 3 days to two weeks after Sychony sold it to a hedge fund. Synchony ran it better...can't believe I typed that... If you want fast reimbursement, this isn't the choice.”

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Posted 5 months ago

“After paying $250 for accident and illness every month for 2+ years and filing a handful of claims to be “unfortunately not covered” is beyond frustrating. We have actively encouraging others to not select Pets Best.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 28,865 reviews