Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,647 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,647 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Denying legitimate claims.”

Helpful Report

Posted 4 months ago

“Pets Best does not cover enough for my pets, they take more than the two business weeks to reimburse me, and it's only worth it for one my pets because she has a pre-existing condition so I can't switch. Planning on canceling for the other.”

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Posted 4 months ago

“Pemiums were already too high and now they just raised them again (outrageously so). Reimbursements suck. I will be shopping for another pet insurance company.”

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Posted 4 months ago

“Scam artist out of typical Florida. I left my google review and contact the better business bureau”

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Posted 4 months ago

“The prices are insane, and every year, they increase by an exorbitant amount. When my dog needed his tooth pulled, it took over a month to get his claim approved, and they didn’t even cover the entire cost. I was left with a bill over $1,000. I’ll probably be cancelling before my policy renewal in February. They just sent me a notice that my price will increase another $40/mo. Trust me, they’ll send you these “notices” every year. It was unaffordable last year, and it’s more than unaffordable now. Save yourself and your wallet. Get coverage from somewhere else.”

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Posted 4 months ago

“Will find any reason to decline portions or your entire claim. Not sure it’s worth it.”

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Posted 5 months ago

“Auto denying claims, raising rates, not reaching out to vets to gather further information.”

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Posted 5 months ago

“Long wait times for reimbursement.”

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Posted 5 months ago

“BUYERS BEWARE! READ THEIR FB REVIEWS BEFORE PURCHASING!! THIS IS A FRAUDULENT COMPANY! MY PETS WERE COVERED UNDER A GROUP PLAN, UPON ENDING MY EMPLOYMENT, I WAS SENT A $125 BILL. I HAVE NEVER BEEN ABLE TO SUCCESSFULLY USE THE BENEFITS EVEN THOUGH I HAVE PAID OVER 1,000 INTO THE PLAN AND TO GET AN ADDITIONAL AFTER GROUP PLAN ENDED IS UNACCEPTABLE. I SOPE WITH TAMARA (SUPERVISER) WHO WAS CALLOUS IN HER RESPONSE AND WAS OF NO ASSISTANCE. I'M CERTAIN I AM NOT THE ONLY ONE WHO HAS BEEN A VIVTIM OF THIS AND AM OPEN TO WORKING WITH OTHER CONSUMERS ON A CLASS ACTION LAWSUIT.”

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Posted 5 months ago

“So far I am very dissapointed in this company. They always seem to have an excuse NOT to pay.”

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Posted 5 months ago

“My claim took over 7 weeks to be processed. This was a straightforward claim which should have had a quick turnaround time. My emails went unanswered, the live chat was unavailable 24/7, and the phone agents, when accessible, were not able to give any information not already available on the portal i.e. none”

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Posted 5 months ago

“Doesn’t cover anything. Considering canceling”

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Posted 5 months ago

“Awful insurance company who won't let me increase my insurance coverage without deleting my current policy and calling my dogs one chiropractic adjustment for an accident a "pre-existing condition".”

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Posted 5 months ago

“Claim took long time to settle. I didn’t even receive any updates or communication on claim for 2 weeks, and I had to call them.”

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Posted 5 months ago

“The only reason I am sticking with this plan is because my dog is older and other insurance will not cover her due to pre-existing. However, this plan is absolutely terrible. First of all, they take 45+ days to process claims which is absolutely crazy meanwhile, your balance on the credit card is accruing interests. The way the explanation of benefits is set up is very confusing, I've work in Health Insurance for almost 20 years and for an average person, it is very hard to follow. They take forever to disburse payment. I had a claim processed on 12/4, here is a week later (ACH) still no deposit on my account.”

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Posted 5 months ago

“You increased monthly dues 40% and we still have to pay out of pocket for what should be covered by our plan. You make your customers fight for every penny and argue with your customer service reps about the plan details.”

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Posted 5 months ago

“Awful customer service. Usually takes several weeks beyond the quoted process time. The deductible always seems to never be met. Almost like not having pet insurance at all. Would never recommend.”

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Posted 5 months ago

“Pets Best paid $20 out of an over $700 invoice. Will be canceling this”

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Posted 5 months ago

“They make it very difficult to commit and get a claim approved! Still have yet for them to approve my first claim. Very disappointed so far!”

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Posted 5 months ago

“I do not recommend!! Claims were so said “covered” but once I submitted the claims for my pet they said “it was not covered after all”. I feel scammed!”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 27,647 reviews