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Pets Best Insurance Reviews

4.3 Rating 23,069 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,069 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam. Pay $60 for 3 years and they cant even reimburse $350 for one appointment this year. Joke”

Posted 2 months ago

Hi May, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 2 months ago

“This is by far the worst insurance I’ve ever had. They told me they would pay Claims within 7 to 10 days. Usually get two within 48 hours took a month definitely go with a different company.”

Posted 2 months ago

Hi John, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 months ago

“Gave me a hard time with the back and forward with claim that I made as if I was trying to fraud the company. Spent 4K on my dogs hospitalization just for the insurance to want to finally reimburse me $2500 which is not even 80% as promised!”

Posted 2 months ago

Hi Reyna, thanks for your time and feedback. We understand your concerns about the requirement for medical records. Since we are unable to see your pet in person, we rely on the veterinarian’s notes during each appointment to provide us with the information we need to accurately review your pet’s health - even if/when the visit may be unrelated to your specific claim. A full medical records review is required so that we may understand your pet’s history and process your claims accurately. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 2 months ago

“horrible experience thus far.”

Posted 2 months ago

Hi Chelsea, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 months ago

“thank you for responding to my review. I did call and get an explanation of my claim. If I could leave less than a 1 star, I would. For your "wellness" plans, you cover a TOTAL of $150 a year. That is for spaying and teeth cleaning. Either of those procedures is far in excess of $150. It is worse for illness or accidents. This company is not trying to help people with the high cost of veterniary care. This company is a rip-off. People would be ahead significantly by taking the premium for the year and putting it in a savings acct.”

Posted 2 months ago

Hi Kathleen, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 2 months ago

“one of the worst company’s out there. i’ve never had this long of a wait and the customer service is so unhelpful i can’t wait for my policy to expire so i can switch to a new insurance company.”

Posted 2 months ago

Hi Dario, thank you for your time and feedback. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 months ago

“I really hate this service. It doesn't cover barely anything and hasn't helped offset costs. My animals rarely get sick and I hate paying over 100 a month for something that rarely ever benefits me. I thought I had dental care so long as I got regular cleaning and they didn't even cover cleaning. I should have wellness plan. This sucks and I feel trapped into continuing to pay for it because if an accident happens I will need the help If it doesn't, I'm screwed into paying hundreds to this company. I can't switch because now that my puppy is almost 2 it'll cost more. I hate this and wish someone would plainly explain how I can get the most out of this service but of course they won't help.”

Posted 2 months ago

Hi Alex, thank you for sharing your thoughts as they are important to us. We regret to learn that you're feeling uneasy about your coverage. Our BestWellness endorsement is the only endorsement where we offer benefit for a pet’s teeth cleaning. The BestWellness plan covers up to $150 of the total cost of the cleaning. If you subscribe to EssentialWellness or do not subscribe to a wellness endorsement at all, there would be no coverage for teeth cleaning, as preventative care is a direct exclusion of our Accident and Illness policy. We are happy to review your current coverage selections and policy details with you to ensure you feel comfortable with your selected coverage. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 months ago

“Very poor coverage and will not be renewing. Cheaper to pay the vet bill than the premium. Very disappointing!”

Posted 2 months ago

Hi David, thanks for your time and feedback. We regret to learn that you're ready to cancel your pet's coverage. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 2 months ago

“Rates jumped 30 when we move back to Florida, wellness benefits pay only a fraction. Cost almost as much to cover my pet as it does to cover me.”

Posted 2 months ago

Hi Gregory, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 2 months ago

“Read the fine print. I paid for what I thought was a premium price for higher end pet insurance. I took my dog to the vet and submitted the claims. I spent about 160 total but was only reimbursed 60 bucks when I pay for a 90% reimbursement. I was told to read my policy. I feel like your service is totally different from what you portray.”

Posted 2 months ago

Hi Brianne, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 2 months ago

“It has definitely gone down hill since I first enrolled. 2 years ago it was 68.00 a month now it’s over 80 a month and I have barely used the insurance. Also the guarantee of fast claim processing is a joke. They used to process in an eek now it’s over a month. Customer service is not very helpful and could ultimately care less if the customers are happy!”

Posted 3 months ago

Hi Kristy, thanks for sharing your thoughts as they are important to us. Pets Best strives to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 months ago

“I have been a member for 6 years, I have insured 4 total dogs with you. The premiums are significantly more expensive than ever, and I am not seeing a rate of return at all with the high deductibles. At this point there are other plans out there much better than Pets Best and I am considering leaving all together. There should be some accommodation to the fact you have members that stay. Your customer service is bad, claims take forever, and your app never works correctly. I literally could not be more unsatified with this company.”

Posted 3 months ago

Hi Kathy, thank you for your time and feedback. We understand your concern about affordable coverage and we regret to hear that you're ready to cancel. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 months ago

“Not impressed by the coverage”

Posted 3 months ago

Hi Calli, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 3 months ago

“i gave 1 star because i had to but if i had my way i would give you 0 stars i am very disapointed that very few of the services theat are on my claims are being covered i have been paying you sinse september of 2022 and according to what you said most of the services that i need rembersment for arent coverd. i might as well pay something out of pocket to an insurance that is going to cover what i actually need covered pelase send me the steps to uninrol in this and cancel so that i can stop making payment you for something that clearly isnt ment for anyone with real medical needs for their animals”

Posted 3 months ago

Hi Asher, thanks for your time and feedback. We regret to hear that you’re ready to cancel your pet’s policy. For assistance with cancellation and/or to go over your claim and coverage concerns, you can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 3 months ago

“Website says that claims are processed in 3-5 days. My claim took over a month and only covered about 1/3 of the total. What a scam.”

Posted 3 months ago

Hi Christopher, thanks for your time and feedback. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. We regret to hear there was a misunderstanding with the processing times. Because these processing times are constantly changing based on the number of claims being received, we do not include the estimated time on our website. Claims can take up to 42 days currently. Once a claim is processed, if reimbursement is eligible, payment is typically received within 3-5 business days. We apologize for any inconvenience this may cause and thank you for your patience. We hope you have a good day. - AS

Posted 3 months ago

“I am so disappointed with Pets Best not allowing my claim and then to add salt on the wound I spoke with the most insane customer service rep woman when I called to see why the claim was denied. She wouldn't let me speak and kept interuppting me and had a very know-it-all tone the ENTIRE time. Never a good sign. Years of paying for 2 dogs and a cat and never once having anything covered. My dog went to get a teeth cleaning and vet determined while he was under that he needed tooth extraction. Bottom line while tooth extraction is covered officially its not really unless the pet has had a cleaning in the last 13 months. So when I asked were we supposed to let the Vet put him under and then do nothing or clean teeth that needed to be pulled and then reschedule the teeth extraction so he could be plied with anesthesia a second time (not safe and who would do this)...She didn't let me finish. Interuppted - again to incredibly tell me what she does and what HER vet does with HER dog's appointments. So she could tell me what I had done wrong. And again her tone (call was recorded Pets Best so please listen) was so smarmy tsk tsk know-it-all that I told her bluntly to "stop talking" and that I didn't want to her her anecdotal vet stories about her dog...sigh! I hung up the call. Who has the patience for such absurdity. One of those people that thinks their little lived experience is the way it is for everyone else on the planet. Talk to me about the policy not your know-it-all holier than thou advice when I call about my paid Pets Best insurance policy. It's not Ann Landers for Pete's sake.”

Posted 3 months ago

Hi Heather, thank you for your time and feedback. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. A call review request has been issued to listen to your call and ensure any coaching is provided as needed. Under the enrolled Accident and Illness policy, the Dental Coverage Section advises of the requirements that must be met for your pet to be eligible for periodontal disease coverage. There, it advises that for your pet to be eligible for periodontal disease coverage, your pet must be free of any signs of periodontal disease prior to the Policy Effective Date or during any Waiting Period, and beginning at three years of age, your pet’s teeth must have been cleaned and examined under general anesthesia by a Veterinarian in the thirteen months before the date of service for the periodontal disease claim. The idea is that, in most cases, periodontal disease may be preventable with routine teeth cleaning performed. With that, the expectation in order to receive continued coverage for periodontal disease in pets over the age of 3, is for them to have routine teeth cleaning by a licensed veterinarian under general anesthesia which provides them with coverage for periodontal disease for the 13 months following that cleaning. Keep in mind, our BestWellness endorsement is the only endorsement where we offer benefit for a pet’s Teeth Cleaning. If a Policyholder subscribes to EssentialWellness or doesn’t subscribe to a wellness endorsement at all, there would be no coverage for Teeth Cleaning on their policy, as preventative care is a direct exclusion of our Accident and Illness policy. Wellness plans can be added, changed, or removed at the annual renewal period. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 3 months ago

“I don't believe I received a fair compensation from your insurance due to my dog's accident. Giving an excuse that the works done to our dog were "standard process" ready made us think twice before continuing to use PetsBest as our dog's insureer. All the work that was done to our dog ("Nano") were exclusively because of the incident. Additionally, the payment took a long time to be sent.”

Posted 3 months ago

Hi Rodrigo, thanks for your time and feedback. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 3 months ago

“I find itis unfortunate that you do n ot cover a mobile vet. I have had and do have many pets. I have a mobile vet, and she is superior to many in store vets. If I knew that when I was reviewing your coverage next to other companies, I never would have signed up with you. I now will review other companies and make my decision. Sincerely, very disappointed. If you mentioned no mobile vets next to you list of coverage, I never would have signed up.”

Posted 3 months ago

Hi Lorrie, thank you for sharing your feedback. We understand your concern about coverage for mobile veterinarians. Please keep in mind, that you can take your pet to a mobile veterinarian and receive coverage for eligible expenses, however, any travel fees incurred would not be included in the coverage as these are directly excluded by the policy. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 3 months ago

“I spend over 1,400.00 on two claim the last one was 920,00 and no refund but to charge us you do not miss easy to get a refund did not got any”

Posted 3 months ago

Hi Martial, thanks for your time and feedback. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 3 months ago

“I was shocked at how little my reimbursement was Looking into other pet insurance companies”

Posted 3 months ago

Hi Carolyn, thanks for your time and feedback. We regret to hear that you’re ready to cancel your pet’s policy. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 3 months ago

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Pets Best Insurance is rated 4.3 based on 23,069 reviews