Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,648 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly slow, unresponsive and ultimately paid very little. Some service!”

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Posted 6 months ago

“Dissatisfied with lack of coverage on items such as vaccines and prescription medications. I plan to cancel my subscription.”

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Posted 6 months ago

“Claim processing time is super slow”

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Posted 6 months ago

“What’s the point of insurance if I’m not being insured on any of my vet visits?”

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Posted 6 months ago

“Fraud. Save your money. I had two dogs insured from early/mid life through end of life care. My most recent dog I Spent more than $3,000 in her final weeks. Monthly premium was $82. Reimbursed $38. Not even half. Almost exactly the same experience with my older dog. Spent far, FAR more in monthly premiums than having anything “covered” by them. They fooled me once with my first dog. Shame on them. They fooled me again with my second. Shame on me. You’ve been warned.”

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Posted 6 months ago

“Cancelled policy after 3 plus years of frustration with claims being paid and 45 day turnaround time. Horrible customer service. Look elsewhere.”

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Posted 6 months ago

“Pets Best at the end of the day is the worst plan and a very sub standard company. Lousy customer service. Rude and incompetent staff. Long delays. Don't care about customers. Make you wait on hold for over a half hour and have to do that 6 times just to get an innocuous person to be co descending and unpleasant. They also never call back. So you have to keep chasing. On top of all that, the plan leaves you with no payout back. Get other insurance.”

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Posted 6 months ago

“Nothing is ever covered every biii submitted it’s not covered all claims i never get any money back last claim 11 back of 303 I’m going to look at other companies what is the sense of having insurance”

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Posted 6 months ago

“No way to speak to anyone directly, and took a month just about to receive any notifications about my claims.”

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Posted 6 months ago

“Everything takes so long and very picky about covering things you've already covered in the past! If I would have known after Covid that it was going to be such a pain in the ass I would have gone with different insurance from the beginning!1”

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Posted 7 months ago

“Take too long to process claims, rude customer service staff when you call to inquire about the status of a claim. Your automated system tiold me the claim had been processed it hadn’t.”

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Posted 7 months ago

“I would honestly not get this insurance. They barely cover anything or any expenses even when it comes to annual checkups. Not worth it if you have a pretty healthy pet that only goes 2x a year to get the heartworm and flea and tick meds re-prescribed.”

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Posted 7 months ago

“The worst customer service team and takes forever to get reimbursed or even get ahold of anyone.”

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Posted 7 months ago

“Their policy doesn't cover hardly anything.I have a very high strung dog that doesn't let anyone touch her. I have to have her sedated at her vet to have her nails cut. It costs me between $260 and 300 dollars every 6 weeks she is put under anesthesia, put on a heart monitor also spends at least half a day in the in the Veterinary hospital just to get her nails cut. I submitted my last two bill's totalling $617 dollars. Pets Best insurance sent me a check for $80 DOLLARS. I Pay $54 dollars a month and have been paying that for almost 3 years. They consider that cosmetic surgery. So they don't cover the hopital stay, the nail trim, anesthesia or monitoring her. I think they are ripping me off and I am canceling them immediately!! Thank You, William Clesas”

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Posted 7 months ago

“I am giving this rating because of the lack of customer service. It is impossible to reach a live agent. Obviously I know I can find information online, but needed clarification. My former pet insurance company always had people available to speak to. Additionally, I pay a significant monthly premium and there was no coverage for dental also part of basic plan I previously had.”

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Posted 7 months ago

“If you want to pay for pet insurance that doesn’t cover much and takes a long time to process claims then this is the insurance for you.”

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Posted 7 months ago

“Pets Best has done nothing to help cover costs. I feel like I overpaid and was shot changed. I will not be using PetsBest with my next pet.”

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Posted 7 months ago

“Pathetic when it's time for insurance to pay back”

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Posted 7 months ago

“Horrible company, they lied to me about my coverage when my dog was diagnosed with terminal lymphoma and said it was covered, admitted they said that and then told me too bad they’re not actually covering anything. I’ve been a loyal customer for years and am cancelling my account. DO NOT get this insurance it’s a joke!”

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Posted 7 months ago

“Very unhappy with Petsbest the claims are always received with months delay; I’m always trying to contact them by email or phone and it’s very hard, I’m trying to change my dog’s name that’s is wrong in the insurance documents and never had chance to do it cause when someone answer me they just tell me to do things that I did and nothing changes. 🥹”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 27,648 reviews