Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,658 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,658 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy with Petsbest the claims are always received with months delay; I’m always trying to contact them by email or phone and it’s very hard, I’m trying to change my dog’s name that’s is wrong in the insurance documents and never had chance to do it cause when someone answer me they just tell me to do things that I did and nothing changes. 🥹”

Helpful Report

Posted 7 months ago

“Paying a premium for insurance and hardly anything is covered or it magically hits some other deductible. I carry insurance for those big ticket pet bills and with a recent $800 plus bill, I might get $100 back. I am not breaking even on the cost, the cost to cover my dog for the year, would cover the recent vet bill. The time it takes for review is long, just not worth it between that and cost. Will be looking elsewhere for insurance that actually covers something.”

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Posted 7 months ago

“The worst company for pet insurance”

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Posted 7 months ago

“I'm very unsatisfied with the service. It took almost 30 days to be completed and I still haven't received payment. Didn't mind taking my monthly payment on time. When you call the customer care center nobody even answered.”

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Posted 7 months ago

“I’d not recommend it cause I saw most wasn’t covered for shots or anything. I cancelled after getting my small reimbursement”

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Posted 7 months ago

“We are spending a lot of money on insurance for a potential catastrophic event and their premiums are so high, we never get reimbursed for anything. Wellness insurance is a literal joke.”

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Posted 7 months ago

“Not worth getting! Continue looking for better insurance. They claim it is all pre existing so they don’t have to pay anything. For example I had insurance with them for the last two years just in case something would happen to my two dogs. One of them had an ear infection and it required medication and testing. They didn’t cover it because they said it was preexisting. They will state that on every claim submitted!!”

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Posted 7 months ago

“Ii was very disappointed with this experience. I had $3200 in emergency expenses and received a $192 benefit. With a premium of $92 per month, I will most likely cancel the insurance. I would be better off just saving some money on the monthly basis to cover expenses, the insurance is defintiely not worth it.”

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Posted 7 months ago

“Horrible service and basically no coverage. Where can you get a dog fixed for 150$”

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Posted 7 months ago

“They take forever to get claims payments to you and they are always behind. They also don’t pay for anything I swear… this insurance is a waste of money.”

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Posted 7 months ago

“Claims processing times are awful. There is no reason it should take as long as it does.”

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Posted 7 months ago

“Super expensive and now taking 6-10 weeks for claims.”

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Posted 7 months ago

“This company is very sneaky, in the policy details, they never mention that they will only cover your pets vaccines once per year and is worth $30. Also, their reimbursement turn around time is very long they try their best to make things complicated not to pay you.”

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Posted 7 months ago

“Despite an increase in premiums, Pets Best didn’t cover even half of well or sick visits. Not worth the cost at all.”

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Posted 7 months ago

“They don’t refund like they say they do.”

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Posted 7 months ago

“Very poor service paid $150 on a $800 vet bill in which I had 90% coverage with all the coverage I can get and paying $91 a month. Canceling policy asap”

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Posted 7 months ago

“you are a bunch of fuckin crooks”

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Posted 7 months ago

“PetsBest makes you jump through hoops to receive an adequate reimbursement. It’s either intentional or the adjuster who reviewed my most recent wellness submission have a reading comprehension disconnect. For the second year in a row I was short changed bc my vet bills wellness in a package price- which I noted and requested that the adjuster review last years wellness to see that the vaccinations/fecal/urine to be readjusted on a phone call. This is so inconvenient. I will now have to call again and spend time that I do not have to be paid the correct amount”

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Posted 7 months ago

“I am not liking this insurance and will be looking for other options as I am not seeing the benefits. This insurance is way too expensive and the money you get back from claims is not enough compared to how much you spend at the vets office.”

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Posted 7 months ago

“After having to wait several weeks to hear back from a claim, everytime I submit one, part of it is declined. I fax all the information you require, and still you say you need more documentation. It doesn't make sense. I don't pay for pet insurance to sit and wait to see if maybe, a claim will be accepted. And the wait period is absolutely ridiculous.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 27,658 reviews