Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,865 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This business is a scam. They don't reimburse for expenses as they advertise and disclose on the phone. Stay away!! Use Spot Pet Insurance instead”

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Posted 5 months ago

“Beware! I am not happy with Pets Best. I let them know I was simply moving from NYC to Connecticut, and they took the opportunity to raise my monthly premium by 40% because they knew I was already at my deductible for the year. Beware as they clearly took advantage of this scenario and it is not appreciated.”

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Posted 5 months ago

“I am comparing pets best with the other dog insurance I pay for. My experience with pets best is dismal.”

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Posted 5 months ago

“I was under the impression that the claims will be processed in a reasonable amount of time. Maybe a business week or two at most. I had to escalate my claims several times and wait more than a month for them to be approved. Fortunately the payment fast followed.”

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Posted 5 months ago

“Takes weeks to respond to a claim only for them to deny something I explicitly asked them about and they said would be covered. Not worth the money.”

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Posted 5 months ago

“Paid a lot of money for a whole lot of nothing. You’re better off saving your money.”

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Posted 5 months ago

“Not happy with their service”

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Posted 5 months ago

“I have to dispute the results of the claim because a new symptom was deemed as pre-existing.”

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Posted 5 months ago

“If I could leave zero stars I would. Paid $70 per month for years to get claim after claim denied because of “pre existing conditions”. My dog had allergies. Stay far away from pets best. They’re a complete scam.”

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Posted 5 months ago

“Paying for a 90% reimbursement. And getting 15 dollars back out of a 200 bill! Wonderful. No excuses 2025 just began and it’s my first time in a vet this year. So doesn’t make sense.”

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Posted 5 months ago

“I believe the bill was $700. and I got $77.94 back, don't understand this low amount.”

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Posted 5 months ago

“After paying almost $900 in premiums over a year and a half, I will get a check for $80.00 on a $137.00 wellness exam and FVRCP vaccination, and their website has no place to cancel the coverage . . . . .”

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Posted 5 months ago

“My insurance has doubled over the last 5 years and coverages have declined. I am disappointed that the longer I stay with this insurance, the more it is costing me and I am thinking of switching.”

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Posted 5 months ago

“Initially they covered more of the preventive and office visits, this insureance is covering less than 15% of total bills I submit. I will be leaving this insurance when its renewal comes about”

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Posted 5 months ago

“I feel ripped off.”

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Posted 5 months ago

“They hardley cover the cost of anything that you pay for annual visits and well being. I have not had an emergenency thank god!.”

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Posted 5 months ago

“Not worth it I would get something else if you’re deciding on pet insurance they don’t even cover half and if you go just once to the vet you used up all your coverage and it won’t even be half of the bill .”

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Posted 5 months ago

“We are cancelling our policy. We pay $90 a month and none of our dogs vaccines are covered. You have to let your dogs vaccines lapse for them to be covered.”

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Posted 5 months ago

“Pets Best does its best to deny claims, even those that are clearly within the guidelines to be covered. The amount of paperwork they require from me and from my vet is absurd. Plus I just found out that they are now owned by the same company that owns Care Credit. So whose interests are they really serving?”

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Posted 5 months ago

“You better don't have a pet with health issues because insurances are useless (not just pets best, in general). Once you get a policy, you'll have it for life, there's no option to update it or everything your pet has been to the doctor for, will be considered pre-existing. Of course the policy monthly fees and vet service prices will increase but not your policy limits, that'll stay the same for as many years as your pet lives, and of course it'll buy you much less with time, there is no way of changing/updating your policy with your current insurance or any other. This is a trap.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 28,865 reviews