I have had this plan for 26 years I have never had this many problems not getting reimbursed until the lat 6 months I have an old plan but the claims adjuster doesn't understand it and is putting the wrong conditions of my claims which is costing me money (I pay $210 per month) and aggravation. For example for cushings disease meds (that I knew was maxed out he labeled it under the condition of Heart Disease. He calls atopy/allergies for Phemigus ( like a autoimmune disease) under a different label. He takes dedutibles on the same meications but call it different conditions.. When they sold me this plan I understood I have a $2500 max per incident or condition..He is not understanding the policy and making it up. I have sent him multiiple appeals and in response he sent me one letter naming many claim number bunched together which is difficult to decipher I am very upset . Rosalyn Dorenter Policy # 101905756. A surpervisor refued to take my call