Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,648 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,648 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good claims processing practices. But you raise rates every year by at least $100. This is too much.”

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Posted 4 months ago

“Read your contract - I thought the deductable would cover most of my annual wellness visit, and it only covered $30. Every year the insurance has gone up, and now I pay $150.00 each month for a healthy dog who is pushing 10 years old.”

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Posted 4 months ago

“Overall good. However, if you need assistance over the phone, the customer service representatives don't seem to have the desire to help you with your inquiries.”

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Posted 4 months ago

“I appreciate my claim was covered after 3 weeks; however for an emergency vet visit, not sure why so much verification and review was needed from er and vet.”

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Posted 4 months ago

“I received and email advising me that PetsBest requested records from our Vet and that if they had any issues or questions they would reach out to me. Several days later I received a denial of my claim stating they never received the records from our vet. I called my vet and had the records in 10 minutes and uploaded to PetsBest portal. Had they reached out to me as they said they would the claim would have been processed quicker.”

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Posted 4 months ago

“Very expensive”

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Posted 4 months ago

“Pre paid decal test wasn’t reimbursed even though haven’t completed test. Vet charged me to take sample kit home and would do test once brought back”

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Posted 4 months ago

“I like being able to cover my puppies but the delay on reimbursement is confusing and takes a while sometimes to get back.”

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Posted 4 months ago

“At this time I am happy with Pets Best.”

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Posted 4 months ago

“Cannot review until I have been paid for the claim I submitted. this is taking too long.”

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Posted 4 months ago

“I am rqting at the "Acceptable" level due to the fact that I still have several claims in process and I am awaiting their decision. MY one majoi obection at this time is the compicity oif their policy terms. Extremely bureacratic and confusing.”

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Posted 4 months ago

“Pets Best insurance is very good at communicating with you. They respond immediately to let you know they have received your claim and they also follow up if there is a delay or question quickly. However, it has taken them more than three weeks to process my claim, despite the fact that I provided them with an invoice and vet summary of what the claim was for. I have still not received the money in my bank account, despite receiving a notification that it was sent to my bank. So it would seem to me that anyone looking for pet insurance needs to understand that claims are not processed expeditiously.”

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Posted 4 months ago

“Took almost two weeks to reimburse me & only paid $6 on a $49 vaccination. I'm too early in the process of say they're excellent or poor- this was my 1st claim, so right now I'm neutral.”

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Posted 4 months ago

“The claim handling is quick & easy. The handling of the deductible and how it is apportioned is not just.”

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Posted 4 months ago

“I have found that Pet’s Best is a bit challenging to work with. Their app rarely works, and they (like most insurance agencies) do their utmost to cover as absolutely little as possible. For instance, I started pet insurance when I adopted my cat and during the two week waiting period before his coverage started, he had an ear infection. 6 months later, he was dealing with seasonal allergies. Pet’s Best wouldn’t cover his eye drops for allergies because he had a single ear infection 6 months before, calling it a preexisting condition. I would choose another pet insurance provider who has a smoother way of interfacing next time.”

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Posted 4 months ago

“They don’t cover as much as you may think”

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Posted 4 months ago

“I am giving three stars because it takes sometimes over a month to receive payment which is probably standard but could be a little faster. Secondly, the technology and platform that pets best uses is a joke. SO MANY BUGS. Invest a little bit more in your platform so it’s a user friendly. The app is frozen all the time and you have to re login a million times to get to where you need to be always says error when you click on claims. It’s 2025 we legit have self driving cars and technology that’s smarter than humans. Invest in your stuff, you’ll get attract more customers @ceo”

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Posted 4 months ago

“I’m sure it’s not just Pets Best but I’m beginning to think pet insurance isn’t worth the investment. Most of the vet costs aren’t reimbursable because hardly anything is covered. I’m paying close to $800 a year to get reimbursed an average of $80 two to 3 times within the year. Math isn’t mathing. Just my humble opinion.”

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Posted 4 months ago

“I have had positive experiences with their app and the people on the phone. My issue has been price. My dog has been insured since 2016, highest coverage possible. When getting divorced and moving the service to my name, they attempted to make me start a new account and lose the coverage I had. I had to argue and fight and it was silly and frustrating. Then last year my monthly service went from about $240/month to $367/month. It’s an insane increase for a customer who has been loyal before per insurance was even popular. When this dog passes I’m not confident I’ll continue with them due to cost. I’ll likely look elsewhere unfortunately.”

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Posted 5 months ago

“Increasing monthly payment costs. Inadequate reimbursement benefits. Inadequate coverages of all types of invoice expenses. Reduced monthly payments. Full reimbursement benefits. No more denials.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 27,648 reviews