Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,848 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After much research, I chose Pets Best. I liked that I could chose my deductible and my percentage back etc. the problem I have is that more times than not, it takes a long time to get my money back. My dog is on monthly, expensive medicine and I’m not rich and sometimes I’m not reimbursed before the next months pills and I don’t have the money to lay out. This was especially frustrating when my other dog had cancer- the bills were piling up while I was awaiting reimbursement- luckily, we were finally able to work a direct pay to the vet- that was due to my oncologist going along with this- many vets won’t.”

Helpful Report

Posted 3 months ago

“In our experience PetsBest is one of the cheapest of a large groups of very poor options for pet insurance people with many pets are forced to obtain to avoid catastrophic spending during emergencies. After having had to have use their services much more than we would have liked recently, their pricing is very clearly fine tuned to only just be worth it given the yearly premium for the pet owner for large vet bills at the standard $500 deductible and 20% copay. To be fair, this is unfortunately in line with other pet insurance companies after we shopped around for other offers. Out-of-pocket maximums, like most human life insurance policies have, are desperately needed and would fair tremendously well for marketing if the concept is ever adopted by pet insurance companies, obviously assuming the maximum would be something on the order of $1000.”

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Posted 3 months ago

“Time for reimbursement taking longer than usual and AP not working well at all”

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Posted 3 months ago

“ok, not great!”

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Posted 3 months ago

“I have been with Pets Best for over 10 years. It has been great. I only give it 3 stars because for 1 cat and 1 dog I am paying over $6,000.00 a year. I am condisering dropping the insurance all togther at this crazy price.”

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Posted 3 months ago

“It takes too long to reimburse”

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Posted 3 months ago

“very unhappy about a claim that denied that they paid for weeks eariler for the same procedure. My kitten had to have all her teeth extracted. The paid 90% for extractions and anesthesia. The second procedure was exactly the same and they denied it. She would have died with out the procedure. My vet clinic wrote several letters about the claims but it seems like no one read them.”

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Posted 3 months ago

“I think the insurance is good. Price and value are good. The time it takes for claims to be verified and response takes too long.”

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Posted 3 months ago

“The process for a claim is very long. Wouldn't recommend them at this time.”

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Posted 3 months ago

“I am not recently happy with this insurance. I have had it for 5 years and it seems that there are more things that are not covered every time I send in a normal claim for services to my dog. Recently a medication he is supposwed to be and has been on for yeras and is costly was decined and there was no explanation. ' The notices I get after filing a claim do not have the actual reason for the decline so I am at a loss as to why this was OK before and not now. Not happy.”

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Posted 3 months ago

“It has taken repeated efforts to get responses and action on my claims. I sent an email requesting the date when you sent reimbursement to my bank. No reply.”

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Posted 3 months ago

“It takes a long time for the reimbursement. The app is always crashing.”

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Posted 3 months ago

“Considering a monthly fee of about $150, I am , somewhat puzzled by the low amount allowed by Pets Best payments. The next bill just sent is approximately $2300.00. I will very disappointed if I get nothing back!”

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Posted 3 months ago

“I can’t keep track of the rejected wellness submissions. How much coverage do I have? I only get the vaccines when they are due.”

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Posted 3 months ago

“Everything was very easy. Filing a claim is simple and fast. Reimbursement was fast. I’m not too excited about the coverage on my first claim. I took my dog to the Vet for three typical shots. No exam just shots. The bill was about 200 dollars and all I was reimbursed was 45 dollars. I have 3 pets insured here and am paying $169 dollars a month. This is one pet preventative care. Somehow it doesn’t sound like I am really getting a great deal. Is this normal with Pet Ins?”

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Posted 3 months ago

“SLOW PROCESSING”

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Posted 3 months ago

“I spoke with many helpful customer service representatives and appreciated their expertise. My only negative experience with pets best was the fact my claim was closed out due to them “not receiving” documents from both of my vet offices which I was assured were sent over and CC’d in the email. Not sure where pets best got the communication issues. They had to resubmit my claim and it’s taken almost 5 months for everything to be finalized. It was honestly very frustrating due to my payments still coming out monthly for the insurance and not being reimbursed for many months later. Other than that I love this insurance and love the customer service reps I talked to throughout these months.”

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Posted 3 months ago

“I had to submit my claim 3 times”

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Posted 3 months ago

“It takes too long to review and pay the claims.”

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Posted 3 months ago

“New Customer been with Pets Best for approx. 6 months. I was shocked that it took over a month for my vet bill to be reviewed and reinbursement paid. The amount reinbursed was not even close to what I thought it would be $600 dollar bill and they paid out only a third of the total.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 28,848 reviews