Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,633 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They are getting better about processing and paying claims in a more timely manner. The forms for submitting monthly prescriptions could be simplified.”

Helpful Report

Posted 4 months ago

“I have benefits for wellness and sickness. The price for Pet Insurance is good. Unfortunately when I submitted my recent wellness visit which ended up also being for a sick visit. My dog had an ear infection that I knew he had but this was already a scheduled yearly checkup. He received his annual visit & he also had antibiotics given for his ear infection. Pets Best said they put it all towards my insurance deductible. Not real happy about that since Wellness benefits do not have a deductible so why did I not get that percentage back?? Gail Nestopoulos for Harper Nestopoulos”

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Posted 4 months ago

“While it’s very easy to upload claims, I feel as though the constant price increases and the amount of reimbursement per claim is getting worse and worse. It doesn’t seem like it’s worth the cost anymore unfortunately.”

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Posted 4 months ago

“The number of letters are unnecesssary If there i a problem, let the family know so th problem can be fixed and hen finish the work without loads off emails tthat just repeat!”

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Posted 4 months ago

“The coverage is expensive based on the reimbursement I receive when I use it. I’m looking to cancel as it has not been as helpful as I hoped.”

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Posted 4 months ago

“Not worth the trouble. Had to resubmit accident blame because it was denied. They didnt bother to get vet info and jist denied it right off the bat. Had to appeal then it was accepted and with copay etc o ky got like 40 bucks back. Definitely more trouble than it was worth.”

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Posted 4 months ago

“Reimbursement takes too long. A one off is fine, but I've received an apology for the delay email for every claim submission I've made. Also would like a wellness dental option that covers more than $150 a year. These 2 reasons have me shopping for a new insurance company to go with.”

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Posted 4 months ago

“Satisfied with the coverage. Claims get processed fairly quickly. Payments take a little while. Unhappy about 56% increase in premiums the first year.”

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Posted 4 months ago

“Huge increase in monthly cost after a single claim”

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Posted 4 months ago

“When I submit a claim through the app, I always get the message that there was an error and when I first started doing it, I would submit another claim because I didn’t think the first one took, but then I found out both of them were there and I had duplicates. Secondly, it seems like I have to submit documentation and receipts numerous times before the claim is processed. No data has changed on any of the documents that I submit. It just seems like they delay the process by asking for them again. I’ve had a claim closed out, saying it was a duplicate of another but the one that was closed out was for an RX and the other claim was for the office visit. I had submitted them on one, but they were like no you have to have to submit 2 different claims if there is more than one receipt. SoI separated them out and then I got told it was a duplicate, even though one was for prescription and the other was for an office visit. It’s been almost a month now and that’s still pending resolution. Would I recommend them fully? No. Reimbursement and claim process is not good.”

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Posted 4 months ago

“I have loved Pets Best in the past and appreciated their support and prompt payments when our now deceased dog had cancer. But when we adopted a new rescue dog and signed her up immediately and took her to the vet, the claims were denied because there was a 14 day waiting period we were unaware of. I could understand it if there was a pre-existing illness but we took her for necessary vaccines not provided by the rescue organization. I was disappointed after our previous excellent experiences. I would have given them 5 stars in the past.”

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Posted 4 months ago

“Insurance does not cover much. Disappointed with the service but my dogs need what we can get.”

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Posted 4 months ago

“Claims get approved quickly. I have not had any issues. Yearly premiums have tripled in the past few years! Over $2k yearly for a 9 year old dog is abusive given that they know that with pre existing conditions the only option is staying without insurance”

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Posted 5 months ago

“Mixed feelings. I like their app. I like their coverage. People on the phone were very good. - very poor communication on status of your claim. Mine were closed because of lack of documentation and they never reached out to me. When I sent the information that was missing they didn't reopen my claim. That required another phone call and email - still confused about how the claims work. I filed 3 claims (for the same illness) and now there are 7 claims. No explanation, no communication.”

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Posted 5 months ago

“coverage descriptions are not real clear in youir policy”

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Posted 5 months ago

“Pets Best is a good company, but we didn't really save anything at all. The policy keeps getting more and more expensive. Each year it goes up. I had to cancel our pets insurance because we just can't afford it anymore. The older your pet gets the more they charge. Ridiculous.”

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Posted 5 months ago

“I submitted my first claim. A wellness visit. My dog was given Credelio Quattro for flea, tick and heartworm. Which should be covered. However it was rejected citing that it was grooming. I would have thought they should know what Quattro is especially that it was written as a 12 pack. Took a bit to get connected to the correct line. Spoke with a gentleman named Tye who was very pleasant and sounded like he knew his stuff. However being told it may take 21 days for them to re-review and correct their error seems a bit long.”

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Posted 5 months ago

“I was a little disappointed to be reinbursed for so little on my latest claim. I am paying for the highest tier of pet insurance so was expecting to have more coverage.”

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Posted 5 months ago

“Almost $300 vet bill they only covered $70 and I’m paying them almost $90 a month. Gotta start looking around something better.”

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Posted 5 months ago

“I appreciate that they offer coverage for rehabilitation services. The app is easy to use when their technology is working. Their system upgrade last Fall was frustrating for customers and I’m sure employees alike. I dislike the use of AI to screen the claims coming in as I have several that get flagged or incorrect reimbursement amounts that differ from appt to appt and when calling to ask for manual review of the claim it can be quite a wait for a human to help your call. I will say the employees have always been kind and helpful when I do speak to them!!”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 33,633 reviews