Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,658 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,658 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent the vet form and got response saying it was incomplete listing items like vet info, my info, dogs name, itemized list. I sent again with abpapervlisting exactly where on form that info could be found ( upper right, upper left, lower Hallf, paid for underpayment), I felt like I was dealing with a third grader. Got email saying received then next day email saying incomplete so I sent it by mail. Got email saying received but incomplete,,,this for about 4 days. Finally done. Do I go thru this every time now? Why was it so hard to see the info? Why did I have to respond so many times? Why was I treated like an idiot not putting my name on it? It was ridiculous and I've had this insurance for years using it rarely. This did not inspire confidence in petsbest so maybe I should look for a replacement. I offered my phone and that of vet but got the constant " incomplete" emails. Really uninspiring.”

Helpful Report

Posted 5 months ago

“Expensive”

Helpful Report

Posted 5 months ago

“As a new customer I wasn't sure about the response time and I had to dive deeper into the process. I found out that what I am paying for wellness care there isn't much coverage. I believe that I have to change anything at the anniversary of the contract. I should be able to make changes to the wellness care if it isn't reimbursed for preventive medications. For this reason I gave my score as such.”

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Posted 5 months ago

“Felt it was false advertisement to say pays "100% of routine and annual wellness" and 90% of other costs when it's only 100% of "Allowed."”

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Posted 5 months ago

“I like the coverage and the premium is competitive however some claims do take around a month to process and reimburse which is really annoying. Customer service is also pretty decent however I feel like they need to hire more claims adjusters to get these claims closed out faster.”

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Posted 5 months ago

“The staff is nice. But the amount of time to process the claims especially for reoccurring ones are super annoying. Sometimes even denying my claims but I hate the claims process. I’ve had other companies in the past and the claims process is faster than this.”

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Posted 5 months ago

“I took my dog to the ER, the bill was 800.00, after my 500 deductible I am being told I am being reimbursed 171.00! Very disappointed”

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Posted 5 months ago

“I was disappointed at the amount covered.”

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Posted 5 months ago

“Overall I have had a pleasant experience using Pets Best. The timeline of reimbursement often varies. If the total is a higher amount you can expect the payout to take quite some time. An issue I do have is that they have now stopped covering “technician” appointments because the appointment is not being done by a licensed veterinary professional. I take high issue with this as Veterinary technicians are an integral part of animal care at any veterinary facility. To diminish their work and their efforts is incorrect and downright appalling. Additionally most technicians are either certified as in they have completed additional school to get their degree (much like a human nurse) or they are working on getting their certification while they still provide outstanding patient care while working full time. An insurance company would never not cover the efforts of a human nurse because they are not doctors. The same standard should be applicable here.”

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Posted 5 months ago

“After having insurance for years, insurance premium skyrocketed.”

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Posted 5 months ago

“I’m beginning to think the reimbursement value isn’t worth my monthly payment.”

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Posted 5 months ago

“Very quick response and good communication. I was surprised at how little of my dogs procedure was covered.”

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Posted 5 months ago

“Ive had this for 5 years. Unfortunately like everything else, it doesn't cover as much as it did in the past. Disappointing.”

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Posted 5 months ago

“I have 2 pets with this insurance. It's very expensive. They take a long time to pay. I'm glad I have it, but my only alternative is to give up my dogs.”

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Posted 5 months ago

“As far as monthly premiums PetsBest is good. Their policy on payouts is strange though. When one chooses a yearly deductible for $250, one expects to pay the first $250. That’s not the way it works here… which is odd. They give you a small percentage back on each claim adding up to a few dollars so it’s very difficult to determine where you’re at with regards to the deductible. To determine your standing, that requires a phone call or live chat which is difficult to connect with.”

Helpful Report

Posted 5 months ago

“They takes quite a while to process claims. We've never had an injury/illness and unfortunately had two situations this year; and while ins. did cover their part in accordance to policy, when it came time to renew my policy (mostly due to my dog becoming a year older), monthly payments have shot up an additional $30/month. 5 years of on time monthly payments with no claims, and this is the approach for longtime customers... will be hunting for a new provider. not cool, man.”

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Posted 5 months ago

“Not too happy with a vet bill $360 and was only reimbursed $20 for chip and spade.”

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Posted 5 months ago

“They take awhile to review claims and reimburse money.”

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Posted 5 months ago

“I am very disappointed that my dog's pet insurance went up a thousand dollar in January 2025. That is outrageous. How could people afford dogs.”

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Posted 5 months ago

“I LOVE all that they offer for the price that they offer BUT payment takes a long time. I'm used to a few days turn around time and with petsbest it's a few weeks, at least until they make a determination then a few days for payment. They definitely need to do better then if give them a 10. And hopefully they don't begin to increase premiums once my puppy becomes an adult and it'll be difficult to get another insurance”

Helpful Report

Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 27,658 reviews