Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,680 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is great. Coverage is great. Premiums have gone up over 75% year over year.”

Helpful Report

Posted 6 months ago

“Very long turn around time and things that were covered before are no longer covered”

Helpful Report

Posted 6 months ago

“How much money is going towards my bill next year is unclear with the way it states on the statements”

Helpful Report

Posted 6 months ago

“I have had this service for seven years and this was my first claim submitted that actually has been paid on part of it . My only bad opinion is that for six years the monthly payment has been around $13. a month and not it went up to $36.00 a month which I feel is way over priced I may look for a different coverage due to such a high jump in monthly price when I have only filed one claim in seven years”

Helpful Report

Posted 6 months ago

“My claim was closed several times without notification that I needed to followup with my vet to get you the information. It would be good customer service to have this in place. The price of my policy almost doubled for renewal. Strange that it did so after I had submitted claims this year.”

Helpful Report

Posted 6 months ago

“I want to love it! However ... - Often a glitch on the website - time consuming and frustrating. - Monthly premium went almost 25% for this coming year. So ...”

Helpful Report

Posted 6 months ago

“When i signed up with you, it said you covered annual physicals. You didnt even cover the necessary vaccines. Not sure why,”

Helpful Report

Posted 6 months ago

“Claims Review Legnth of Time”

Helpful Report

Posted 6 months ago

“Pebbles had dental surgery and did not cover any of it”

Helpful Report

Posted 6 months ago

“Claims take too long to be paid, direct deposit takes too long to be deposited. I had another pet insurance company for another dog and they had claims paid within 6 days and deposited into my bank account the same day it was finalized. Pets Best can do better.”

Helpful Report

Posted 6 months ago

“They take a minimum of 45 days to process claims and automatically email stating there are delays every time.”

Helpful Report

Posted 6 months ago

“I have been happy with pets best, but after years of being a customer I’m currently very disappointed with the massive rise in my policy premium, which is being raised 100%!! I understand an increase, but to go from $600ish annually to over $1300 is just absolutely so upsetting. I don’t know if I will be able to renew at the current increase. I have been satisfied with the policy otherwise.”

Helpful Report

Posted 6 months ago

“They were quick with two claims but have taken ages for the largest claim. We still haven’t gotten a response for an emergency vet visit and it’s been nearly two weeks. Have been with them for five years now…and overall we feel Meh about it. They’re okay but if I knew it would be easy to find a much better option we would do that.”

Helpful Report

Posted 6 months ago

“I was disappointed in how long to process my claim. And I am always disappointed in how little is reimbursed.”

Helpful Report

Posted 6 months ago

“It is very difficult for me to communicate with your organization. I am blind and unable to access the link you provide, therefore the only way I can communicate is with telephone and no one ever picks up the phone and I am unable to leave a message. In addition, the process of reviewing the invoices and finalizing the reimbursement is delayed.”

Helpful Report

Posted 6 months ago

“Our pet has been covered through Pets Best for a few months now. We just submitted our first claim at the beginning of the month. It took about 3 weeks for those claims to process and we are still waiting for the payouts to hit. My biggest complaint with our coverage is that there is not an easy way to get in touch with customer service for questions. I’ve had to call multiple times and each time I am forced to sit on hold for 30 mins before I’m connected to a person. Once I am able to be connected, the service has been good and the reps have been competent and nice to deal with, but waiting 30+ mins on hold each time is not a positive experience for the customer. I also had an instance where additional information was needed for my claim. I received an email about this, but was not told explicitly what the additional information needed was. Because of this, I had to again call customer service and wait on hold for 30 mins before being connected to a representative to help me. They were able to tell me what additional information was needed, but I was not able to upload the new information in the portal online or in app. There was a technical bug that would not let me submit so I had to ask for an email address to send the information to. Overall, I’ve had an OK experience with Pets Best. Reducing the customer service call wait time would greatly improve the customer experience.”

Helpful Report

Posted 6 months ago

“Good benefits compared to other companies. The only downside is that is takes almost 30 days to get reimbursed for medication that my dog is going to need for the rest of her life. I wish since it is a lifelong illness I would be reimbursed quicker.”

Helpful Report

Posted 6 months ago

“When I first purchased the insurance I loved it, my dog turned 6 and they double the price - so now it is super expensive. Can't switch at her age now to another company so I am stuck.”

Helpful Report

Posted 6 months ago

“Pets Best Insurance has been okay, but the biggest issue for me is that the deductible is too high, PLUS you raise the monthly cost for the insurance to almost $20 more/month! This is pushing me to look elsewhere for the same coverage. Oherwise, you pay your claims quickly and seamlessly.”

Helpful Report

Posted 6 months ago

“Premium rates increases (minimal communication was given) but the max payout to wellness remained unchanged. While peace of mind is nice, the wellness benefit for yearly examines and vaccinations has a pretty minimal reimbursement in comparison to the actual cost, probably better just using what was spent on premium for this coverage and putting into savings, which would have covered more then the cost of their visit and just keep the emergency coverage instead. Payouts do tent to be pretty quick.”

Helpful Report

Posted 6 months ago

Pets Best Insurance is rated 4.3 based on 27,680 reviews