Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,680 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The claim times take forever to hear something back. Everything is clear and relatively simple to understand. Other than the significant delays before you get info on your claim being denied or paid out, all is OK.”

Helpful Report

Posted 6 months ago

“As always, I am disappointed at what is not covered for my dogs insurance. My friends have much better insurance that covers wellness visits and vaccines, heartguard, flea and tick. My $250 wellness visit got me about $50 back. On top of the $170 monthly premium. So it's just not worth the money. But I know the second I cancel it something back will happen ...... Insurance jail.”

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Posted 6 months ago

“The pricing for the coverage is good, but the amount of time to process claims is very, very long.”

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Posted 6 months ago

“What month does my poicy renew? Is it a calendar year?”

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Posted 7 months ago

“Ive been with pets best for little over 10 years for my dog. The last 2 years, the response time has greatly increased. It seems like it take over 1 month to review all calims. Ive had incidences when it is almost 2 months making it frustrating to have to wait that long. I recall years ago it was reviewed and reimbursed in 1-2wks period.”

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Posted 7 months ago

“Takes over a month to get claims approved and complete is ridiculous! There is a list of meds that are covered, alternative options (probiotics and topical therapy for skin infections, prescription diets that the vet recommends over excessive medications are not covered. Vets/owners trying to not overmedicate pets are being penalized when this is recommended as best medicine for the pet. If recommended by a vet and sold by a vet this should be covered.”

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Posted 7 months ago

“Processing a claim takes too long.”

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Posted 7 months ago

“I would be very happy with pets best insurance IF I DID NOT RECEIVE SO MUCH CONFUSION FROM DIFFERENT CUSTOMER SERVICE REPS PERTAINING TO THE APP AND WHICH CLAIM WAS BEING PROCESSED. In the end they processed the claim and I was happy to finally receive my reimbursement.”

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Posted 7 months ago

“I think it is not right that the rates become ridiculously high when you your pet gets older. That is when you need the care the most and you make it unaffordable, after people pay into it or years. I also have a giant breed dog and some of her med is not covered because you only cover a certain amount of pills per year and she needs twice as much.”

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Posted 7 months ago

“I find that the claims take a really long time to process .”

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Posted 7 months ago

“Too expensive, but checks are sent timely.”

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Posted 7 months ago

“I've had a mostly positive experience with Pets Best since purchasing insurance for my 2-year old puppy shortly after I adopted her at age 5 months. I have been reimbursed for her medical expenses in accord with the terms of the plan I purchased, although there has been an extended waiting period each time. My one criticism concerns my experience of contacting Pets Best by telephone. After spending time searching the website for an answer to my question, I called the contact number and sat on hold for 41 minutes. Although waiting on hold is hardly enjoyable, I understand that it's sometimes unavoidable. What I do not understand is why I was forced to listen to an extended recording urging me to visit the company's website for answers to my questions EVERY 30 SECONDS throughout the hold time. Why??! The message itself lasts about 30 seconds, so I spent 20 minutes that morning listening to a recording of a message I understood very clearly the first time. The recording is obviously intended to force callers to abandon their place line in order to preserve their sanity. To make matters worse, no information is every provided about how long the wait will be. As my wait time stretched on, I began wondering whether anyone would ever pick up my call. Eventually, an affable and efficient young woman did mercifully end my torture and answered my questions. While I did my best to be pleasant, I can only imagine how she feels after an 8-hour day of speaking to customers subjected to the hold experience.”

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Posted 7 months ago

“Processing times on claims is very slow, especially when there is no additional information needed. Was told 21-48 business days for one claim.”

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Posted 7 months ago

“Extremely slow to process claims. Reliable price increases on premiums every year. This year’s increase was over 20%. Pets Best is not a sustainable model. We will be going elsewhere.”

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Posted 7 months ago

“One I got through everything was handled professionally and all questions were answered. However I was on hold for 50 minutes before I was able to speak to anyone. The questions I had were not able to be handled on your online site. Speaking of your online site, my password is never saved. If I go the route of letting the app suggest a strong password, I have to create a new one Everytime because it is not saved. Very annoying.”

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Posted 7 months ago

“Decent coverage but the reimbursement period is ridiculous.”

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Posted 7 months ago

“It’s good to have but the coverage I have doesn’t seem to at least cover the first year of vet bills. Nonetheless, what they do cover gets paid out fairly quickly once a claim is submitted.”

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Posted 7 months ago

“Pet insurance is very helpful. Submitting a claim can be difficult since there are no examples of each claim type nor is there an option asking the insurance to file under the most suitable type. Good and responsible pet owners are punished for taking their pets in for an annual wellness before the actual due date for a wellness exam. Having worked in a vet clinic before, it is extremely difficult to get good and well-meaning owners to bring their pets in before vaccines are due. An example being rabies vaccine; in most places to qualify for a 3-year rabies shot, the dog must have their vaccine updated the day before the due date at the lastest or sooner. My dog needed a check up for allergies. Things got more involved and it turned into a wellness exam with bloodwork, a out a month or so before her yearly wellness exam was due. It was in preparation for a dental cleaning, one dental extraction, and a mass removal with histopathology. As a result of being a proactive pet owner, $55 from a $703 vet bill is all I am reimbursed (this does not include the cleaning and surgery). I very much am appreciative of being able to afford and have pet insurance, but it needs to act less like human insurance when dealing with yearly wellness exams and prevention. Prevention is usually purchased twice a year in 6-month increments; once a year prevention purchases are most likely a 12-month supply.”

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Posted 7 months ago

“Pets Best insurance plans are some of the best. The reason why I rate them a 3 is because of thier customer service (you can wait anywhere between 15-20 minutes to talk to someone), thier processing times - I recieved multiple emails apologizing for their delay and one stating they process claims in the order in which they are received, but that is not true, and they say 1-2 days to get your reimbursement deposited, yet it takes upto a week. I wish they would update what they send and say to you to be more accurate.”

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Posted 7 months ago

“Good but took forever to process a claim (over a month). Also policy wasn't clear that the deductible is applied as coinsurance/copay rather than eligible expenses to the deductible 100%, and then coinsurance rate after that.”

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Posted 7 months ago

Pets Best Insurance is rated 4.3 based on 27,680 reviews