Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,686 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall the reimbursement for my dog's surgery was in line with what I anticpated. The review process took a long time, though, which is somehwat frustrating, particualrly for such a large expense that first comes out of my pocket.”

Helpful Report

Posted 7 months ago

“Slow processing of claim. My dog had a routine wellness visit where there was a stree/skin condition that required an inexpensive prescription. Pets Best ultimately processed and paid the claim, but not before I got various emails stating that the claim was being delayed for unspecified reasons. It finally took my sending an email demanding payment before they would process the claim. Very questionable service and I will think twice before renewing the policy”

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Posted 7 months ago

“It takes waaaaaay too long for claims to be processed. 40+ days to process a claim and then another 7+ for the money to show up is very frustrating.”

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Posted 7 months ago

“While they do cover most of the bills I have submitted (probably because I have both a wellness and illness plan for my dog), the claims process can be slow at times.”

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Posted 7 months ago

“I have no problem at all submitting my claims quickly. However delays are frequent.”

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Posted 7 months ago

“The delay in wait from when I submitted my claim to when it actually arrived was atrocious. Yes, you kept up communication, telling me the wait would be longer, but I all but lost hope at one point.”

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Posted 7 months ago

“Any time I have had to call them, I have been on hold for ridiculous amounts of time - up to 28 minutes.”

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Posted 7 months ago

“When I first joined Pet's Best I was thrilled with the experience. After 2 years and a rate increase, payouts are much too slow and it feels like the coverage isn't as good.”

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Posted 8 months ago

“It took close to a month for the claim to be paid.”

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Posted 8 months ago

“Poor: Extremely slow payment for clear valid claim. Acceptable: Claim was paid, but isn't that the least someone should expect from insurance policy. Good: Easy to submit claim online.”

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Posted 8 months ago

“Slow payment and explanation of payments. Communication is also slow.”

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Posted 8 months ago

“It took thirty days to be reimbursed which seems very long. I called to see if there was issues & was told it takes 42 days on average to process a claim. If everything is submitted it should not have such a long delay”

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Posted 8 months ago

“Price keep going up.”

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Posted 8 months ago

“I submitted a claim to cover my dog's surgery for removing a couple masses. I knew which items were covered on the invoice and which items weren't so I gave a detailed note along with my documents. PetsBest contacted my vet to get medical records and they sent them over as requested. A couple weeks later my claim was denied because they "didn't have the medical records." I ended up requesting the records from my vet and opening a new claim with all records included and my claim took a few more weeks before being approved.”

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Posted 8 months ago

“price is getting to high”

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Posted 8 months ago

“took almost a month to get reimbursed”

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Posted 8 months ago

“So far , so good”

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Posted 8 months ago

“It’s OK, they could improve by actually resolving the claims much sooner. I waited four weeks, which is a normal amount of time for them. I pay out the money, but I still need that money back quickly, because thanks to Biden I’m poor.. Also, they should Offer a lower deductible option”

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Posted 8 months ago

“They rake long time to answer... Plus they don't offer good benefits”

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Posted 8 months ago

“I like how easy it is to submit claims but it is sooooo expensive! They raised rates by almost $50 this year. We’re paying more than $1200 a year and it really only covers 40% of vet appointments and they’ll only cover necessary vaccines. So if you want to vaccinate your dog with something that’s common in your area but not seen as necessary, you will be paying for it. I’ve never had to use it for emergency but it is a big reason I got the insurance. Thinking of switching to the emergency plan only. I think the wellness is perfect if you have a puppy or kitten because they help with a lot of the initial expenses. I’m not sure the wellness is worth it after your pet is full grown.”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 27,686 reviews