Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,686 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,686 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been with Pets Best for 3 years and filed 2 claims. Both of the claims filed took a long time to process. I am disappointed in the time frame that it took to process. When it's time to take the money every three months it's right on time and never late so I do expect more from this company.”

Helpful Report

Posted 8 months ago

“The phone lines are busy way too busy when calling. I can get the same insurance for half the cost Through an insurance company. Once they have you as a customer, the rates climb way too quickly. I’m not satisfied at all lately with their service.”

Helpful Report

Posted 8 months ago

“Policy payments were decent when we first got insurance...but now have raised nationally with this company drastically. Turn around reviews of claims take forever and claim explinations seem very vague and hard to understand.”

Helpful Report

Posted 8 months ago

“Though customer service is great, I feel like the time to get a claim reviewed and approved takes longer and longer every time.”

Helpful Report

Posted 8 months ago

“Your website is very difficult to navigate, keep on getting asked to accept all cookies, which I won’t do. All I was trying to determine if my dogs tick and flea medicine was covered. Called your 800 number on Saturday before 2 pm and was on hold for over an hour before I hung up. Still haven’t received a determination if covered.”

Helpful Report

Posted 8 months ago

“Claims are SLOW, takes a month or more. Seems like the littlest thing and claim is dened I have yet to challenge my policy with any horrible sickness, thankfully, so just getting taken care of on minor issues is time consuming.....”

Helpful Report

Posted 8 months ago

“There is no good pet insurance on the market - but this one is adequate for dental coverage. And major illness. If want good coverage for well visits and immunization- look elsewhere. The cost is just a little bit less than what they pay you back for things , they need to increase the reimbursement desperately for vaccines. They have in no way kept up with the increase in vaccine costs or reimbursement for tick, flea, heart worm meds”

Helpful Report

Posted 8 months ago

“Price went up and coverage went down..... I have ins with wellness for two dogs ..... now I'm trying to way if I saved premium every year would that balance out if one of my dogs got sick .... it used to balance out I'm not sure it does anymore 🤷🏼‍♀️ May open a dog bank account and put the premiums in there for vet care”

Helpful Report

Posted 8 months ago

“Finally paid but it did take about 30 days. I actually still don’t have the money because of processing times. The only real issue I have with that is lack of communication. When you check on the status of your claim it just says processing. Even when you try to talk to customer service the chat feature never works and they give you a phone number to call. While on hold you have no clue if it will be 30 seconds or 30 minutes wait time.”

Helpful Report

Posted 8 months ago

“I was very pleased with Pets Best but my last three claims took very long”

Helpful Report

Posted 8 months ago

“Process times for claims take too long. I don’t believe they cover everything they say they said they would when you sign up. I will probably cancel after my dog turns 2. I do like the app and the ease of submitting a claim”

Helpful Report

Posted 8 months ago

“Great customer service! Claim process time can be VERY slow. A lot of items are not covered, or you hit the maximum allowance for wellness claims very fast. Overall it’s definitely worth it for big injuries, but sub par for everyday appointments and wellness claims”

Helpful Report

Posted 8 months ago

“Small claims are processed quickly but large claims take a LOT of time- at least 6 weeks to process.”

Helpful Report

Posted 8 months ago

“Claims take a long time to process and get reimbursed. Premiums keep going up.”

Helpful Report

Posted 8 months ago

“Takes a long time for payment !!! And very high prices almost 2500.00 for a max of 5000.00 I need my head examined what was I thinking? I should of dropped it at that point.”

Helpful Report

Posted 8 months ago

“It is impossible to talk to a person in the phone with questions about the claim!”

Helpful Report

Posted 8 months ago

“For the most part Pets Best will pay for your qualified claims, but when they think they can find a loophole in paying for something they will absolutely not cover it. When they make a mistake in processing it is a pain in the ass to get them to correct it and pay you out even when the incident is covered under your plan. It seems that they do not take great notes after a conversation because you are constantly repeating yourself with each new representative you speak to. Plus there rates are ridiculously high even when you have your deductible set high and their rates do change yearly without much notices. This may be a california thing but I pay a lot every month for just accident and illness... Lastly my dog past away I called to have her coverage removed from my account and the cancellation request sat in canellations for over a month. in the meantime they kept charging me for her coverage.”

Helpful Report

Posted 8 months ago

“It takes too long for them to handle claim”

Helpful Report

Posted 8 months ago

“They take way too long to review and process wellness claims, which should be done within 1 week of receipt. Wellness claims are cut and dry and could actually be automated.”

Helpful Report

Posted 8 months ago

“Claim review time took well over a month. A little disappointed by that. Hopefully it was a one time thing”

Helpful Report

Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 27,686 reviews