Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,897 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It does not cover much”

Helpful Report

Posted 9 months ago

“Well - we have had some positive results initially with one health episode for our boxer but over the last year they have raised our rates by 30% and now haven't paid us on one vet visit, just apologized for long delay. Thinking about switching.....”

Helpful Report

Posted 9 months ago

“Horrible at reimbursing. Takes forever.”

Helpful Report

Posted 9 months ago

“Reimbursement took longer than expected and booster shots were not covered even though I have the wellness plan. I still spent alot more for my two vet office visits than I anticipated for the premium I paid for the policy..”

Helpful Report

Posted 9 months ago

“I’ve had pet insurance for a few years and PetsBest is good and quick at processing claims however, this is something I’ve mentioned before which I don’t even think is legal, but when claims are being processed, and the deductible is being satisfied, they take 10% more deductible than they should. For example, if your plan is a deductible of $500 and then they pay 90% after that, they will take a deduction of $550 before any payments are made to the policyholder. I feel like they have a flaw in their calculation system and don’t want to address it. Other than that, I’m satisfied with them.”

Helpful Report

Posted 9 months ago

“My three-starts is not a reflection on Pets Best specifically... but with the coverage plans generally. For busy people (who's not?!), it's challenging to read all the policy fine-print. The marketing material doesn't highlight all the limitations, deductibles (annual and per claim), and low caps for each category. I'm usually disheartened each time I submit a claim to find that little of it is covered. Their actuaries know what they're doing to ensure a profit! The main reason we maintain the policy is to protect against a major medical expense. If it weren't for that, we're discovering that the policy doesn't hold much other value. A major bright side to Pets Best specifically is that when I call, I usually get an agent right away who is very knowledgable about their policies, coverages and how to interpret specific situations.”

Helpful Report

Posted 9 months ago

“Make sure you read the fine print. Annual Deductibles can be easily misunderstood. They might be one of the better for monthly fee---but, in terms of reimbursement, there are better insurance companies. AND, some of those companies reimburse much quicker. Make sure you do your research---I wish I did a better job.”

Helpful Report

Posted 9 months ago

“We expected more compensation for Vet bills.”

Helpful Report

Posted 9 months ago

“Very easy to submit a claim UNLESS you purchased your medication from an outside pharmacy like Covetrus Pharmacy (even though the prescription is from our veterinary service) because submitting the receipt we receive from the pharmacy never satisfies the Pets Best review process.”

Helpful Report

Posted 10 months ago

“my premium tripled when my dog turned 9. She had no major health issues, just age I'm assuming. Seems like a good deal when they are young just in case but at this point it's too much to afford.”

Helpful Report

Posted 10 months ago

“Still not sure if having this insurance is more or less expensive than not having it.”

Helpful Report

Posted 10 months ago

“Although this sounded like a great fit for our family, it just didn’t pay out enough to cover the cost of having the ins.”

Helpful Report

Posted 10 months ago

“Dental claim”

Helpful Report

Posted 10 months ago

“Service is great. Coverage is great. Premiums have gone up over 75% year over year.”

Helpful Report

Posted 10 months ago

“Very long turn around time and things that were covered before are no longer covered”

Helpful Report

Posted 10 months ago

“How much money is going towards my bill next year is unclear with the way it states on the statements”

Helpful Report

Posted 10 months ago

“I have had this service for seven years and this was my first claim submitted that actually has been paid on part of it . My only bad opinion is that for six years the monthly payment has been around $13. a month and not it went up to $36.00 a month which I feel is way over priced I may look for a different coverage due to such a high jump in monthly price when I have only filed one claim in seven years”

Helpful Report

Posted 10 months ago

“My claim was closed several times without notification that I needed to followup with my vet to get you the information. It would be good customer service to have this in place. The price of my policy almost doubled for renewal. Strange that it did so after I had submitted claims this year.”

Helpful Report

Posted 10 months ago

“I want to love it! However ... - Often a glitch on the website - time consuming and frustrating. - Monthly premium went almost 25% for this coming year. So ...”

Helpful Report

Posted 10 months ago

“When i signed up with you, it said you covered annual physicals. You didnt even cover the necessary vaccines. Not sure why,”

Helpful Report

Posted 10 months ago

Pets Best Insurance is rated 4.3 based on 28,897 reviews