Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,688 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just used my wellness part of the insurance and definitely saved more last year so I’ll need to see if that part is worth $16 extra a month.”

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Posted 8 months ago

“Insurance is great at covering reimbursement it the amount of time it takes to get reimbursed is completely unacceptable.”

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Posted 8 months ago

“Very slow processing of my claim”

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Posted 8 months ago

“Disappointed with the policy. Misleading promtions re wellness. Promtion leads you to believe all wellness is covered which is not actually what happens. My appeal for a recent claim isnot going well and I am unable to speak to a claim advisor to explain my position.”

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Posted 8 months ago

“Not providing timely reimbursement of funds. Doesn’t happen on every claim but enough that it is getting to be an inconvenience.”

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Posted 8 months ago

“It takes very long to resolve a claim and get your money”

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Posted 8 months ago

“I insured a second puppy expecting to get multiple pet discount like promised and I did not.”

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Posted 8 months ago

“Incredibly long claim processing times, every time. I have insurance through nationwide for my other dog and they take a few days to process claims. Pets best can take up to 30 days for most claims.”

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Posted 8 months ago

“Hard to get claims approved and doesnt tell you exactly what is missing in order to get approved. Can't use the chat option to speak with someone due to high volume of messages no matter what time of day.”

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Posted 8 months ago

“I’ve had this insurance for years now. Unfortunately the claims take too long to reimburse. If my dogs didnt have pre-existing issues I would go elsewhere but no other insurance would cover them now. A covered prescription for treatment should not take 30-40 days to reimburse. Covid was the excuse 4 years ago but now their routine policy I’m told is 40 days for all claims. The only positive thing I can say is that the representatives and customer service reps are all wonderful making the bigger issue at hand more tolerable.”

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Posted 8 months ago

“I’ve been a PetsBest customer for the past year. Reimbursements are VERY slow, taking about a month to receive. Customer service is almost non existent, often receiving generic information back when requesting a timeframe for reimbursement. The app rarely works, to get any account information I have to log on through the web site. If I wasn’t already established and didn’t worry about switching insurance companies due to “pre-existing” factors, I would have switched to someone else.”

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Posted 8 months ago

“I pay $670.00 plus every quarter to insure 2 dogs. The premiums are charged to my credit card promptly. When I submit a claim the wait time for reimbursement and / or denial is getting longer and longer. I find this confusing. You went up on premiums and down on service. Not a great look.”

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Posted 8 months ago

“I struggle with how long the claims take to process.”

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Posted 8 months ago

“Overall we have been pleased. Reimbursement times vary greatly. Sometimes you get a check in a few weeks other times it can take a few months. My other concern is the reimbursement amounts per year on vaccines, heartgaurd and flea and tick preventative are way below the charges I am getting from the vet. I just got Nexguard for my corgi and was charged over $300 for 12 months supply and am only being reimbursed about $60 for example.”

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Posted 8 months ago

“Pets Best has always taken care of us when needed. Roux, our catahoula lepard dog was diagnosed with cancer last year. They payed out immediatly after her surgery. She was able to live another 14 months when they only gave us 1-3. I was very surprised when she passed away that they didn't cover the euthanasia (the medical part of it) they payed a small part of her cremation instead.”

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Posted 8 months ago

“The claims process is extremely slow”

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Posted 8 months ago

“Reimbursements take an exceptionally long time to process.”

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Posted 8 months ago

“Coverage for price seems good before rates are raised (even without any claims). Claim payments take way too long; not at all as fast as reviews make it seem. I have to wonder if the reviews were fudged.”

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Posted 8 months ago

“While I think the insurance is great for emergencies and basic things, there are so many restrictions on what qualifies as a pre-existing condition (i.e. ear infections).”

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Posted 8 months ago

“Processing is very slow and they refuse to accept claims from online pharmacies”

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Posted 8 months ago

Pets Best Insurance is rated 4.3 based on 27,688 reviews