Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,699 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My puppy fell ill and we had some vet bills. My friend, who had suggested PetsBest, had told me they are quick and efficient. They were anything but. I have had to call in multiple times. The problem is they kept sending emails indicating they need "more" information, but being that I had 4 claims, when they would email me and ask for "more", they never told me which claim they were referring to or what "more" they were requesting. So I had to keep calling in to find out what they were talking about. I had four claims, and weirdly they kept requesting for a fifth number, which even on their web site, there was no record for. It now appears that finally everything is straightened out, and hopefully moving forward. It just seemed like it was way more confusing, complicated and time consuming than it needed to be.”

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Posted 8 months ago

“While i generally feel the insurance is ok. I don’t get my moneys worth. Every claim gives me but a fraction back”

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Posted 8 months ago

“I am not even sure my claim was fully processed, difficult at times understanding their finial summary. From a 6 thounsdand dollar claim and only receive a little over 7 hundred is tough. I feel I need to resubmit my claim, or talk with a person about these results.”

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Posted 8 months ago

“I have another dog with Fetch insurance which would have processed this claim and the payment to me within aa week. Why did this take so long?”

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Posted 8 months ago

“Very slow processing time for claims requiring auditor reviews. Had to wait almost 4 weeks to get the claim answer. No one to talk to about the claim who could provide real time answers to my inquiry. Did get it right eventually.”

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Posted 9 months ago

“It doesn’t cover much.”

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Posted 9 months ago

“I really do not have any complaints, EXCEPT, it is taking forever for claim reimbursement. It neverbuse to be this way when I first started with Pets Best. But, now it's taking around 35-40 days for a claim to process.”

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Posted 9 months ago

“long time to process the claim”

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Posted 9 months ago

“Taking longer than usual to get final decision on reimbursement submissions”

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Posted 9 months ago

“There many options to fit your budget. Claims are slow to be reviewed and paid out.”

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Posted 9 months ago

“It takes them forever to reimburse you like almost 1-2 months”

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Posted 9 months ago

“You have been taking a very long time to process claims recently resulting in waiting for the funds that I so desparately need. You used to be a lot quicker”

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Posted 9 months ago

“While I can appreciate the low cost premiums, PetsBest can be quite slow in their reiumbursement. About half the time they also require further documentation, even though I've already provided what they need, further prolonging the reiumbursement process. Otherwise, the coverage is good and I'm glad that I have it because I met my deductible pretty early on this year.”

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Posted 9 months ago

“My dog is only two years old and so far Pets Best has been a very affordable insurance plan for him, especially because we have Progressive car insurance and can get a discount because of that. However, literally every time I submit a claim, I get at least one email, sometimes two, saying there has been a delay in processing, so I would not recommend them if you need the money back immediately. I put all of my vet bills on a credit card, and the reimbursement never comes within the same billing cycle.”

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Posted 9 months ago

“Well...I was a long-time member of Healthy Paws before choosing Pets Best. It's been a mixed experience. The wait time for reimbursement is HORRIBLE. I had to bring up leaving a bad review on the Better Business Bureau before the next day it seemed to solve the problem. The customer service is fine but reimbursement times are AWFUL.”

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Posted 9 months ago

“I learned that once they close a claim it can be reopened, and may have a new claim number. Right now I was told they are running 40-45 days to pay? I have a couple of bigger claims that are not finished yet, so will be able to give a better review probably in Nov. but I do recommend the well care addition to the main policy, especially for a puppy.”

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Posted 9 months ago

“We appreciate the coverage for the price. However the time it takes to process claims is atrocious. It has taken on average 3 weeks to have our claims processed. The last claim had was 4 days shy of a full month!”

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Posted 9 months ago

“It's easy to get started with this company. If you don't mind phone calls to get issues sorted out then they are the company for you. But the wait times are crazy making both for calls and for claims to be processed. Also just because you get a person on the phone, it doesn't mean you'll actually get the answers you need. There is a lot of "I'm sorry for the inconvenience...". Currently I have well over $1000 in claims that have yet to be processed. Claims from July and into August. I might start seeing money around October... I hope. Also no where in my origanal documents does it say up to 42 days to process a claim. Even the website says around 30 give or take a bit. But it use to be around two maybe three weeks at the latest. It is just recently this year that there has been a big problem. In this economy we need a better turn around on claims being paid out. If it's a staffing problem, that is fixable. But it doesn't seem like the company can keep up with the demands. I do hope it gets better. Leaving isn't an option as anything with a new company would fall under pre-exisiting. So I'm between a rock and a hard place. I will say most everyone I've been able to talk to has always been pleasant. I do definitely appreciate that!!”

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Posted 9 months ago

“I would have rate Pet's Best higher, however there time it takes to clear claims has only gone up from like ten days to now 30 days. 😬🤔”

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Posted 9 months ago

“Claims Processing Too Slow. Some Nickel and Diming Going On Too. Hard to reach an agent.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 27,699 reviews