Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,905 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite slow to process claims and difficult to get in touch to speak to someone.”

Helpful Report

Posted 11 months ago

“The coverage to premium/deductible ratio seems off. We’ve experienced several urgent vet visits have partial coverage but the routine expenses like vaccines and flea meds are hardly covered without upgrading to a higher premium tier. Also, the insurance assessor is too skeptical of invoices and declines because the technician of the veterinarian administered the vaccine as opposed to the doctor. These aren’t back alley quacks, these are medically trained employees under the supervision of a licensed veterinarian.”

Helpful Report

Posted 11 months ago

“The insurance coverage is adequate. You have a few options in terms of which level to purchase I would say across-the-board the amounts paid for certain things such as annual wellness visits are too low. The mobile application is really really bad. It rarely works is the easiest way to submit claims or look up information. However, it’s lack of accessibility is frustrating.”

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Posted 11 months ago

“Just not the best in terms of preventative care the yearly appointment with all of my dogs shots get no reimbursement and they all add up very fast”

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Posted 11 months ago

“Claims take too long and they do t communicate well.”

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Posted 11 months ago

“Pets Best to handle my claim, however it took longer than I would’ve expected.”

Helpful Report

Posted 11 months ago

“Way too long to process claims.”

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Posted 11 months ago

“It doesn’t cover much”

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Posted 11 months ago

“I do like the insurance overall but it is still pretty expensive. The claims can take a long time to process. And the app and website crash often.”

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Posted 11 months ago

“Very expensive, limited benefits, but starting to pay off a little.”

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Posted 11 months ago

“Pets Best has been fine for reimbursement of wellness items. Our pup had surgery and Pets Best required all medical records from the time we got him. They failed to contact the Vet via email and did not attempt to call them or contact me until it was too late and my claim was closed. Turns out you closed out my claim the day you got the records. This was one day after I contacted my vet. I’m very disappointed with Pets Bets failure to communicate with me and my vet.”

Helpful Report

Posted 11 months ago

“I submitted two claims at the same time. They denied one right away, literally within 2 days, as I had not met my deductible. When it came to processing the one where they owed me it took almost a month. Still waiting for my reimbursement almost a week after it was processed. Not sure if it's worth it. They deny more things than approve. I've had them since I've adopted my pup 2 years ago and I think this is the first time they haven't denied a claim for some reason.”

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Posted 11 months ago

“Prompt service, but I don't understand why there were 3 co-pays for one emergency visit. It would be helpful to have an explanation.”

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Posted 11 months ago

“Was very pleased with the first couple of claims filed. However the last one for annual wellness check was not covered at all. Have not reviewed policy yet, but will. If in general we aren't going to have a payable claim will probably drop and set aside the money paid quarterly for emergency care myself rather than continue w insurance.”

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Posted 11 months ago

“Overall the reimbursement for my dog's surgery was in line with what I anticpated. The review process took a long time, though, which is somehwat frustrating, particualrly for such a large expense that first comes out of my pocket.”

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Posted 11 months ago

“Slow processing of claim. My dog had a routine wellness visit where there was a stree/skin condition that required an inexpensive prescription. Pets Best ultimately processed and paid the claim, but not before I got various emails stating that the claim was being delayed for unspecified reasons. It finally took my sending an email demanding payment before they would process the claim. Very questionable service and I will think twice before renewing the policy”

Helpful Report

Posted 11 months ago

“It takes waaaaaay too long for claims to be processed. 40+ days to process a claim and then another 7+ for the money to show up is very frustrating.”

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Posted 11 months ago

“While they do cover most of the bills I have submitted (probably because I have both a wellness and illness plan for my dog), the claims process can be slow at times.”

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Posted 11 months ago

“I have no problem at all submitting my claims quickly. However delays are frequent.”

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Posted 11 months ago

“The delay in wait from when I submitted my claim to when it actually arrived was atrocious. Yes, you kept up communication, telling me the wait would be longer, but I all but lost hope at one point.”

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Posted 11 months ago

Pets Best Insurance is rated 4.3 based on 28,905 reviews