Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,699 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a lot of questions about the wellness coverage but unable to get anyone on phone. Finally sent email hope to hear something back. Filing a claim is fast and easy.”

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Posted 9 months ago

“The app for the iPhone and website need work. The app has been down for months and I am unable to access anything I have redownloaded it several times to try to see the problem. It is still not working. Your website lets me access almost everything but updating my information. I have tried to add my wife to the account and the website crashes every time I try.”

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Posted 9 months ago

“Pets Best is great if you don't want to see your money for awhile. Every claim takes forever to process. They send you an email every Monday saying sorry for the delay but after 8 to 10 of those emails you start to realize that they are not truly sorry.”

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Posted 9 months ago

“I'm glad I have pet insurance as my pet is aging but, its unfortunate you must wait so long for reimbursements. I pay my premium on time but it's unfortunate that we wait so long for them to reimburse.”

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Posted 9 months ago

“Was great! Disappointed with a 50% increase after two years tho! (Went from $50 a month to $75!) Thats is insane to me and we will be searching for a new pet insurance as my dog is only 2! My previous dogs pet insurance never increased in the 11 years of his life.”

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Posted 9 months ago

“They’re ok. We find that turn around time for claims is pretty good but tends to be longer when it’s something they actually have to cover. I also think their wellness policy is lacking in terms of the cost of coverage but it’s not worth removing from our policy because it would increase what we pay”

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Posted 9 months ago

“Seems like prices are going up every year and they are taking time paying out.”

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Posted 9 months ago

“When researching insurance to buy for my dog, positive reviews, insurance coverage offered and quick reimbursements came into play. This being my first experience putting in a claim, I must say I’m less than impressed. Original upload of claim super easy. After a few weeks however and no progress being made on claim when I checked the status online, I called and you can’t get thru to anyone. However, I received an email afterwards stating claims were behind so they know I called because you need to enter your claim number. It took a month but claim has been processed per an email I received so I guess that’s something. Customer service I felt is lacking.”

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Posted 9 months ago

“Coverage is great- claims take FAR FAR too long to be processed”

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Posted 9 months ago

“Claim took a pretty long time to process.”

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Posted 9 months ago

“STILL have not received any reimbursements from when I paid for a puppy package for each of my two puppies. My vet has contacted Pets Best for me to try to resolve this issue but nothing has come if either one of them”

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Posted 9 months ago

“Very easy to work with but very slow. It’s difficult to pay vet bills when you’re waiting months for payment.”

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Posted 9 months ago

“Seemed to be a reasonable premium and decent coverage but the first claim we submitted for our dog has been sitting being processed for at least a month at this point.”

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Posted 9 months ago

“I think that it takes too long for my bills to be reimbursed. My insurance has doubled since 2020 and my bills are still piling up. I pay more for dog insurance than I pay for my insurance. There is really nothing I can do about it. My premium is $325.00 That is more than what my wife and I pay for our medical insurance. What do i need to do to lower my costs,”

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Posted 9 months ago

“Overall the process for submitting claims is normally quick. Assuming they use some A.I. that really expidites the process if the invoices are clear. However, there have been times where I've submitted invoices that were not super clear and required human intervention. In those cases, the system is very rigid. I still have outstanding money owed to me, despite a representative telling me to simply submit some additional documentation via email. I'm still waiting.”

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Posted 9 months ago

“I hesitate to give more stars than 3 only because it seemed to take a long time to get a simple claim processed and paid. If a claim is simple and uncomplicated, it should go through automatically and payment out the door in a few weeks. Mine took more time to process for flea and tick chewable tablets. Very frustrating. If the claim is a complicated hospitalization, I can see it taking more time. Perhaps your claims area should be separated to have a group of people only process simple claims and another group process complicated claims. It may go faster that way and you may have happier customers.”

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Posted 9 months ago

“It's good when it works, but unfortunately takes so long to reimburse $ I can't currently continue treatment for my pet, I've been waiting over 1.5months for the last claim and it still says it's in progress.”

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Posted 9 months ago

“STILL WAITING TO RECEIVE REIMBURSEMENT FOR DOGS ILLNESS”

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Posted 9 months ago

“Last claim took a month to process. Not sure if all pet insurance companies take that long, but we’re thinking it’s unlikely we’ll stay with Pets Best.”

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Posted 9 months ago

“In 2023 I insured a 6 year old Aussie dood and a baby puppy. **Pets Best has increased my renewal premium 40% From $960 to $1430…simply terrible!!! They did pay out on two claims for my doodle, and I was happy with that process. But the new premiums are too expensive.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 27,699 reviews