When researching insurance to buy for my dog, positive reviews, insurance coverage offered and quick reimbursements came into play. This being my first experience putting in a claim, I must say I’m less than impressed. Original upload of claim super easy. After a few weeks however and no progress being made on claim when I checked the status online, I called and you can’t get thru to anyone. However, I received an email afterwards stating claims were behind so they know I called because you need to enter your claim number. It took a month but claim has been processed per an email I received so I guess that’s something. Customer service I felt is lacking.