Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,688 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've only had 1 experience with them so far, but it hasn't been great. Took al almost an entire month to get a reimbursement, and it's STILL not in my account. Tried to get ahold of someone multiple times. The rating may change with time, but we will see.”

Helpful Report

Posted 9 months ago

“Have been using Pet's best for almost a year but they have only paid about half what I have spent at the vet for our new dog.”

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Posted 9 months ago

“Claims take a long time to be reviewed. If you are ok with that, it's all good.”

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Posted 9 months ago

“Pets Best has been amazing , my problem would have to be your customer service line . When I called to check on my claim Marcus was the one to answer my phone call and he is very rude & very unprofessional. Told me I didn’t need to spell my name & had a condescending attitude throughout all of my questions that I was asking. I didn’t even get to finish asking the questions I had after waiting on hold for 30 minutes because he was so rude . I don’t know if it was on off day for him but if that’s the customer service that pets best provides to people I’d rather not have this insurance anymore . Also pets best doesn’t provide a place for me to voice a complaint. Couldn’t find anything on the website . Just all around unprofessional & not very customer friendly.”

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Posted 9 months ago

“You have affordable competitive premiums. Streamlined claim submission process. But where you guys fail miserably is processing time for claims.”

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Posted 9 months ago

“So far just submitted Wellness claims. In my opinion the Wellness plan is not worth spending the money on. $300 per year is all it pays and by the time you pay your monthly premiums your not saving that much money. Turn around time on processing claims is extremely slow. Customer service takes forever to talk to. But once you are connected with an agent so far they are really helpful and knowledgeable about the insurance. I have not had to use the accident or illness policy(which I hope I never have to)but it just gives me a piece of mind that my pet will have coverage. I am $500 deductible 80/20 and monthly premium is affordable.”

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Posted 9 months ago

“This is my 3rd poor review of Pets Best Insurance. I send you PAID invoices, all the medical diagnosis, all the records and you still take 3 to 6 weeks to reimburse me for the SAME CANCER condition my dog has had for over 3 years. When you take that long, our bills do not get paid and it causes a lot of stress because we do not have EXTRA money when we spent what we had on our dogs. If I call they tell me it takes time. You take too long reimbursing claims and I cannot give you a good review or recommend you.”

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Posted 9 months ago

“before i was so happy like last 2 years but this couple times every claim almost you guys cutting half or up prices my coverage not %50 coverage”

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Posted 9 months ago

“Although they pay claims, it routinely takes them more than a month to process a claim. There is no reason for this order than to withhold your money.”

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Posted 9 months ago

“Takes a long time to process a claim”

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Posted 9 months ago

“Very long turn around time on claims.”

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Posted 9 months ago

“I've had them for seven years and they used to be great, I recommended them to everybody, now they stopped pay They paid for Before, and they've just become Another rip off company that takes your money and doesn't want to give any back when you get medication. How was my dog supposed to go to the doctor and get prescribed medication and then you not pay for it? What's the point of insurance? Really sad because it used to be a good company and now they're just a rip off. My dogs are eight years old all of them, it's almost impossible to go to another company. The company is very aware of it so the older dogs get the worst they treat you”

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Posted 9 months ago

“I should have read more thoroughly when getting pet insurance with Pets Best and that’s my fault. Their customer service is very polite which I appreciate but that’s after I waited on hold to speak to someone about my claim, for 45 minutes. I had a total bill of $580.00 from my vet for my cat getting sick on July 15th. Of that $580.00, I only got $160.00 back due to deductibles and co-pays, a month later, and even though the claim is approved, I still haven’t received a direct deposit for it. I pay $59.00 a month and have paid well over $600.00 already just in the monthly insurance charge. So to me, it doesn’t seem feasible or worth it.”

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Posted 9 months ago

“It seems like everytime I put in a claim, I either get a bare minimum or none at all.”

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Posted 9 months ago

“Price has gone up every year. This is very expensive.”

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Posted 9 months ago

“I have only one complaint that they take a very long time to reimburse, and connecting to customer service is a pain, if you guys can improve in these factors, I wouldn’t hesitate to give a 5 star rating. I still have many claims which are still pending, which can be frustrating at one point of time”

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Posted 9 months ago

“took forever for claim to process”

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Posted 9 months ago

“Pets Best was there for us during some rough times, but towards the end, they didn’t cover my boys 2nd bout of cancer surgery. Also, At the end, when we found out he had a terminal illness, they separated all the bills from the vet and emergency vet and euthanasia on those two last days into separate claims with separate deductibles and also missed applying a substantial receipt to either claim, omitting it entirely. So, after the trauma of losing my beloved boy, I still have to fight for his insurance. After being a PB Customer for his whole life. Almost 15 years. I’m disenchanted and disappointed. 4 years ago, this would be a solid 5 stars. Now…..I don’t know.”

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Posted 9 months ago

“Little to no communication after claims are submitted. The claims review process also feels ridiculously long. 4-6 weeks to review a claim, it feels like they forget about you once the claim is sent in.”

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Posted 9 months ago

“Took an entire month to settle my claim? Not good business.”

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Posted 9 months ago

Pets Best Insurance is rated 4.3 based on 27,688 reviews