Pets Best has been amazing , my problem would have to be your customer service line . When I called to check on my claim Marcus was the one to answer my phone call and he is very rude & very unprofessional. Told me I didn’t need to spell my name & had a condescending attitude throughout all of my questions that I was asking. I didn’t even get to finish asking the questions I had after waiting on hold for 30 minutes because he was so rude . I don’t know if it was on off day for him but if that’s the customer service that pets best provides to people I’d rather not have this insurance anymore . Also pets best doesn’t provide a place for me to voice a complaint. Couldn’t find anything on the website . Just all around unprofessional & not very customer friendly.