Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,907 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keep raising my rates each year.”

Helpful Report

Posted 1 year ago

“All the money I pay every month is far over what the bills are for these visits and they are barely being covered. Considering cancelling since this does not seem worth it.”

Helpful Report

Posted 1 year ago

“Claims not filed in a timely manner. Claims overlooked for reimbursement; had to call twice and finally the rep advised that they overlooked the reimbursement and forgot to send to me so she processed it for me. So if you don't go over the details of your claims and question why you didn't receive a reimbursement, Pets Best will overlook it. This has happened to me on two separate occasions. Very disappointing that you have to re-check and fight for your accurate and submittable claims because they "forgot" to send you your reimbursement or overlooked it.”

Helpful Report

Posted 1 year ago

“I am not very happy with the service I have received so far. When I tried to upload my pets health records from the vet. They never got processed. After placing a claim with them, it took a month to process. And, my vet and I had to send my dog's paperwork 3 times before it got taken care. I picked Pet's Best because they were so highly ranked but, now I am having second thoughts.”

Helpful Report

Posted 1 year ago

“This is the first time I've ever needed pet insurance and I chose Pets Best for the price, the co-pays, and the coverage although I had no idea that once a claim is submitted it takes 30 days for approval and another 5 - 7 days to get paid.”

Helpful Report

Posted 1 year ago

“No comment”

Helpful Report

Posted 1 year ago

“Originally excellent insurance for the money. Has now become almost cost prohibitive, as well as over 30-45 days to pay the claims. I am investigating other providers.”

Helpful Report

Posted 1 year ago

“This claim took 2-3 weeks to process and still do not have moly money. That is entirely too long to front the money.”

Helpful Report

Posted 1 year ago

“All in all, I'm satisfied with the coverage. I gave 3 stars because it's very difficult to get a hold of someone when there's a question and claims take to long to process. I've had claim processing take over 3 weeks and when I'm paying the vet up front, I would hope to be reimbursed quicker.”

Helpful Report

Posted 1 year ago

“We're pretty much satisified but we're a little misled with the wellness package, I was under the impression we would get back the full amout of the flea & tick medication. I found out after submitting m it they have a limit & this was disappointing.”

Helpful Report

Posted 1 year ago

“Takes too long to process claims.”

Helpful Report

Posted 1 year ago

“PB's claim turnaround time is promised in 2 weeks for simple claims. Lately, PB's turnaround time is over 4 weeks for a simple claim. This is not satisfactory service.”

Helpful Report

Posted 1 year ago

“Customer service is nice and easy to work with. App is easy to use. Website is as well. The processing of claims takes 2 weeks on average for any of mine and it’s inconvenient and frustrating”

Helpful Report

Posted 1 year ago

“Why does it always take SOOO long to get my reimbursement?! I’ve been with you all for years and what started out as an affordable plan has now more than doubled and it still takes you all FOREVER to get my money for simple claims.”

Helpful Report

Posted 1 year ago

“Just used my wellness part of the insurance and definitely saved more last year so I’ll need to see if that part is worth $16 extra a month.”

Helpful Report

Posted 1 year ago

“Insurance is great at covering reimbursement it the amount of time it takes to get reimbursed is completely unacceptable.”

Helpful Report

Posted 1 year ago

“Very slow processing of my claim”

Helpful Report

Posted 1 year ago

“Disappointed with the policy. Misleading promtions re wellness. Promtion leads you to believe all wellness is covered which is not actually what happens. My appeal for a recent claim isnot going well and I am unable to speak to a claim advisor to explain my position.”

Helpful Report

Posted 1 year ago

“Not providing timely reimbursement of funds. Doesn’t happen on every claim but enough that it is getting to be an inconvenience.”

Helpful Report

Posted 1 year ago

“It takes very long to resolve a claim and get your money”

Helpful Report

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,907 reviews