At this point I am uncertain about continuing with Pets Best. To have most of the last claim not reimbursed is truly disappointing. We did not have our dogs teeth professionally cleaned within the last 13 months per the EOB, but we were doing it ourselves and that is when we came across the cavities and loose teeth. It is very expensive to sedate a dog and not healthy for the dog for a professional cleaning. The claim took a very long time to decline, not sure why given the final EOB. Given if you have to read the fine print with every claim submission I have no confidence that any claim will be paid mostly in full from here on out. We were happy with the insurance on previously submitted claims, but question renewing again.