I've had them for seven years and they used to be great, I recommended them to everybody, now they stopped pay They paid for Before, and they've just become Another rip off company that takes your money and doesn't want to give any back when you get medication. How was my dog supposed to go to the doctor and get prescribed medication and then you not pay for it? What's the point of insurance? Really sad because it used to be a good company and now they're just a rip off. My dogs are eight years old all of them, it's almost impossible to go to another company. The company is very aware of it so the older dogs get the worst they treat you