Pets Best was there for us during some rough times, but towards the end, they didn’t cover my boys 2nd bout of cancer surgery. Also, At the end, when we found out he had a terminal illness, they separated all the bills from the vet and emergency vet and euthanasia on those two last days into separate claims with separate deductibles and also missed applying a substantial receipt to either claim, omitting it entirely. So, after the trauma of losing my beloved boy, I still have to fight for his insurance. After being a PB Customer for his whole life. Almost 15 years. I’m disenchanted and disappointed. 4 years ago, this would be a solid 5 stars. Now…..I don’t know.