I submitted a claim to cover my dog's surgery for removing a couple masses. I knew which items were covered on the invoice and which items weren't so I gave a detailed note along with my documents. PetsBest contacted my vet to get medical records and they sent them over as requested. A couple weeks later my claim was denied because they "didn't have the medical records." I ended up requesting the records from my vet and opening a new claim with all records included and my claim took a few more weeks before being approved.
11 months ago
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