Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,865 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the coverage is quite good but the claims department is extremely difficult to work with. If there is information needed to complete the submission they send out a form letter that does not state was is needed. It took me 2 months, 5 phone calls and many submissions to complete my last claim. They were asking for information I had never needed to provide in the past. I was ready to cancel and find a different company. The form letter needs to be eliminated and replaced with a personal and specific message.”

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Posted 4 months ago

“It takes almost a month to process a basic welness claim!”

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Posted 4 months ago

“After purchasing Pets Best the coverage has become less and less and I spend half my time disputing the claims becasue they keep saying "pre-existing" even when my vet is very clear that it is not.”

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Posted 4 months ago

“Would prefer representatives to have better English speaking skills.”

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Posted 4 months ago

“I keep receiving emails for records and my vets have emailed all records, lots of delay emails.”

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Posted 4 months ago

“doesnt cover as much as i thought it would for the price.”

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Posted 4 months ago

“I’ve had Pets Best Pet Insurance for about three years now. If you understand how insurance works and take the time to read your policy, it works as expected. I haven't had an instance where I questioned the Explanation of Benefits. I love that I can customize plans for each of my four dogs, allowing me to build the right coverage based on their individual needs. I’ve never been more grateful for pet insurance, as I’ve had to use it multiple times for large, unexpected bills. However, I’m giving it 3 stars for two reasons. First, I find that it takes a couple of weeks for claims to be processed, which can be difficult if you’re facing a procedure that requires a significant upfront payment. Second, my reimbursement method wasn’t working correctly. I had CareCredit set as the default method and my bank account as the secondary option. A representative essentially gaslit me, insisting I was doing something wrong. I’ve worked in software technology for 30 years, and I can assure you the issue was on their website. I let it go during that call, but for the next claim I submitted, I took screenshots of every step. The initial Explanation of Benefits (EOB) showed CareCredit as the reimbursement method. However, when I went back to double-check, it had switched to my bank account. I later discovered that both of my reimbursement methods had somehow been marked as primary. I’m not sure how that scenario passed testing—one would assume the system should prevent more than one method from being set as primary. To resolve the issue, the next rep had to remove my bank account entirely. I was also told over the phone that they have no way of reporting website issues to the IT department, which is frustrating and concerning.”

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Posted 4 months ago

“Decent just in case insurance to have. Wish they covered more for the yearly vet check ups though. The claims process can also be a pain occasionally.”

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Posted 5 months ago

“For some reason it took a very long time for my claim to be processed. I still haven’t received my reimbursement for my pet’s visit. Fortunately I had just enough money in my checking account to pay my rent. So now I only have $1.02 left to pay the rest of my bills.”

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Posted 5 months ago

“It’s very difficult to find details about my pets policy. The website has gives a very general outline of coverage, but knowing my dog needed a dental under anesthesia before 3 years old even though it wasn’t recommended by the vet would’ve been nice to know ahead of time. Typical lack of transparency.”

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Posted 5 months ago

“I've been with them for approximately 2 years and so far my only complaint is that they have a preexisting clause. I purchased a new puppy and according to my contract with the seller I was required to take her to a vet within 3 days. I didn't have time to research which insurance company I wanted to go with. She was born with a dermoid cyst on her eye which I wasn't aware of. The vet found it on her initial visit. After researching companies I chose Pets Best but didn't know about the preexisting clause until after I took her to an eye specialist the vet recommended. Pets Best won't cover the cyst removal. Extremely aggravating! Stuff like this is why we need insurance to help cover the cost!”

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Posted 5 months ago

“High priced and long turn around. Although, easy to submit a claim”

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Posted 5 months ago

“I was pleased with the final result but felt the process took way too long. Kept asking for information about my dog before I rescued her. Was very frustrating since the bills kept coming & I was being charged interest with all the delays.”

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Posted 5 months ago

“I have paid for insurance for my Dog for the last 3 years and sometimes you don't even cover everything? What's the point of having insurance if you don't cover everything, even if it is a little bit.. Also, my plan went up without having knowledge about that and your still not covering everything or even a little bit.. Isn't that the point of insurance is to cover the majority of vets appointments and check ups? My Pet got a few vaccines equalling up to $70dollars and you didn't even cover any of that.. which you definitely should have covered something, especially since you are charging me more.”

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Posted 5 months ago

“I got a wellness program through Pet Smart so he could get neutered and all his puppy shots for the first year . Pets best would not reimburse me for any of the bills . They said they weren’t covered . I just don’t understand why it wouldn’t be .”

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Posted 5 months ago

“So far no isssues. Easy sign up, layout of options for plan coverage choices, great customer service, fast claims. Only thing bad is the Direct Pay to Veterinarian option, most places DO NOT ACCEPT direct pay option unless it's guaranteed coverage (reoccurring illness payments) otherwise you're screwed and paying out of pocket.”

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Posted 5 months ago

“I think there are more things that could be covered but aren't”

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Posted 5 months ago

“i can't understand why it's so difficult to upload documents. I've tried using my computer and also with the App. Both times I got the dreaded red X. Finally worked with email. I do wellness fecal tests and am reimbursed quickly but blood work isn't condsidered wellnes but goes to the yearly deductable. i'm sure there is a reason.”

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Posted 5 months ago

“Turn around time for payments is too long”

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Posted 5 months ago

“The amount this goes up every year is ridiculous! I haven’t had any emergent claims my dog is only 3. Soon I will not be able to afford it. Your plan is more expensive then others I have been pricing looking to switch.”

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Posted 5 months ago

Pets Best Insurance is rated 4.3 based on 28,865 reviews