Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pets Best Insurance Reviews

4.3 Rating 23,107 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,107 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vet visits are usually unexpected, sometimes there needs to be some lead way in the 14 day timeframe for the waiting period for new clients. This being said, let me see the process through and I'll update my review down the road. As of now being a new pet owner (for the 5th time) expenses are adding up!”

Posted 1 month ago

Hi Cary, thanks for sharing your thoughts as they are important to us. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. If you have any questions regarding your claim(s) or coverage, we're happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 month ago

“The insurance is good. They need to put a lot of work to improve their mobile application.”

Posted 1 month ago

Hi Carlos, thank you for sharing your thoughts as they are important to us. We understand your concerns about the app functionality. Pets Best strives to provide a seamless experience. Please make sure you are on the newest version of the application. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“This is my first experience with pet insurance, and so far I've only had one claim. That claim has been a rocky experience but was resolved in about 5 weeks. Before I begin, a disappointing thing to me is that Pets Best will not perform a review of medical records to determine pre-existing conditions (or to confirm you've sufficiently provided medical records) before your first claim. First off, I was not notified of missing documentation or that the medical records I submitted were missing anything. I was under the impression that things just took a while to process, but when I contacted support I was told what items were missing. So my claim was likely prolonged because there was not notice sent to me or status information to reflect the medical records being needed. I believe that after this first claim, things should go smoother because all of the medical records are on file now. My largest concern is that Pets Best denied my claim twice because they were overriding the veterinarian diagnosis to call the illness a different , unrelated pre-existing condition. I appealed twice and had my vet in contact with them on the last appeal. I don't think the claim would have gone through without the backing of my vet. Tldr: My claim took two appeals and vet backing to be approved. I predict future fights against denials based on unrelated pre-existing conditions to get claims covered.”

Posted 1 month ago

Hi Jamie, thanks for sharing your thoughts as they are important to us. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“Not sure why it takes so long to process claims. Not good”

Posted 1 month ago

Hi Susan, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“I just signed up my puppy and submitted my first claims. Both wellness. They took over two weeks to process. I was not expecting it to take that long. I hope it’s not that long every time.”

Posted 2 months ago

Hi Regan, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“Honestly I pay far too much to only get 5% back on a neutering”

Posted 2 months ago

Hi Robin, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“Charged me more inspite of no claims from before. I just did a claim just now then did not even cover much.”

Posted 2 months ago

Hi Cherey, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 month ago

“Claims process took a while, but other than that pretty good. Employees very helpful and friendly.”

Posted 2 months ago

Hi Danielle, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“App is way too glitchy and constantly not loading”

Posted 2 months ago

Hi Edgar, thank you for sharing your thoughts as they are important to us. We understand your concerns about the app functionality. Pets Best strives to provide a seamless experience. Please make sure you are on the newest version of the application. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 month ago

“Takes a long time to get claims back .”

Posted 2 months ago

Hi Isiaac, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 month ago

“Website is very easy to use and submit claims, and they get back to you in the time frame promised. My major issue is what is covered or not; if your vet is vague or they don’t know exactly what is wrong or you decide not to do expensive tests to get a specific diagnosis, they will not cover it.”

Posted 2 months ago

Hi Kelly, thank you for sharing your thoughts and feedback. We understand your concerns about coverage. This is true for our Accident Only plan, which does not cover any undiagnosed conditions due to being a limited policy. Our Accident and Illness coverage works a little differently and may include coverage for undiagnosed conditions, so long as there were no signs and symptoms that manifested prior to the policy or within the applicable waiting periods. For information on our Accident Only or Accident and Illness policy coverage, we recommend that you reach out to us. You can contact us by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another available option is to chat with an agent by going to our website and clicking on the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 months ago

“The app is very easy to use(runs a bit slow). I feel that the policy doesn’t covers as much as it initially implies it will. I still find the value to be good because emergencies happen and our furry friends need coverage.”

Posted 2 months ago

Hi Molly, thanks for your time and feedback. We understand your concerns about coverage. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 2 months ago

“Takes way too long to get reimbursed!”

Posted 2 months ago

Hi Traci, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 months ago

“Read the fine print re coverage”

Posted 2 months ago

Hi John, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 months ago

“People beware the insurance goes up every year as your pet ages ! This is not cool & I will be looking for a new company”

Posted 2 months ago

Hi Juli, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 months ago

“1. It would be beneficial if claims could be submitted without choosing a category (for example having to select wellness or illness) because the claim sometimes falls under both categories or one category would reimburse more than the other. 2. There are supplements, vitamins, etc that some animals do much better in that RX. If you have the pets health as a top priority you should consider covering those. 3. You should be able to add coverage later on as needed (i.e. acupuncture or chiro) without considering everything a pre existing condition. Again, if the pets well being is too of mind these should be able to be added without "penalty".”

Posted 2 months ago

Hi Ryan, thanks for sharing your thoughts as they are important to us. We appreciate you taking the time to submit your suggestions and look for ways to better your experience. If your claim includes services for both Illness and Wellness, we suggest submitting your claim under the illness option. Pets Best will separate the Wellness items onto a separate claim automatically so you don't have to worry about doing this on your end! We understand your concerns about the policy coverage and limitations for vitamins/supplements and upgrades. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 2 months ago

“I find that pets best is average. I believe there should be better plans for senior dogs.”

Posted 2 months ago

Hi Hannah, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 2 months ago

“I have the wellness for a puppy and it ends up that they don't pay as much as I thought. Vaccines are cheap but they don't cover the doctors fees which are expensive. Turns out that it is realy for extreme misfortunes.”

Posted 2 months ago

Hi Cecilia, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 2 months ago

“No problems getting paid on claims but it takes a while. (3 weeks)”

Posted 2 months ago

Hi Jacqueline, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 months ago

“This was by far the longest turnaround time since Covid hit. When I inquired 20 days later I was told claims can take up to 42 days. This was something I never heard before. Honestly, I think the service representative pulled a number out of thin air.”

Posted 2 months ago

Hi Henry, thank you for your time and feedback. We understand your concern about faster claim processing. Claims are processed in the order they're received and can take between 15 and 42 days currently. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 months ago

«
1
...
2
3
4
5
6
»

Pets Best Insurance is rated 4.3 based on 23,107 reviews