Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,633 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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English

“I was dispappointed to learn that my reimbursement request was rejected because I didn't submit it within 180 days. I was about 30 days late. I missed the fine print when I signed up.”

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Posted 2 months ago

“This insurance has disappointed me in their pay out of vet services tha were done on my pet. They don't pay for ear infections that appear in my dog at different times because they consider this ongoing. But they come months apart for each one so I guess for the life of my dog her infections will never be covered as a new illness. And the cleaning and treatment performed to help make ears better also isn't covered as they say it is ongoing but in reality she has been treated and cured of that infection and then will get one later. Just disappointed with it all. I'm not saying they don't pay but not for everything that I thought they would.”

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Posted 2 months ago

“Not impressed at this time.”

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Posted 2 months ago

“Things that I think are covered are not. I don’t agree with some of the denials.”

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Posted 2 months ago

“Their time to process claims varies bit has been better lately. Their website is maddening if you try to submit your claim that way.”

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Posted 2 months ago

“The claim was reviewed and processed in a timely fashion, which was fantastic. I completely understand why the supplements weren't covered. However, I did have an issue with the less-than-consumer-friendly representation of the deductible. The outward claim is a $1,000 deductible with 90% coverage of all expenses. While the fine details of the contract can be reviewed, it's not worded in a consumer friendly way, which can be extremely misleading. For example, the way most human insurance companies work, if my coverage were $1K deductible with 90% coverage, I would expect to be reimbursed $900 on a $2K bill. However, the way Pets Best works is that they take the 90% they would have covered and take the deductible out of that 90%--leading to a reimbursement of $800. This essentially means that there's a $1,100 dedictbile, as the deductible is not based upon what I'm paying, but what Pets Best agrees to cover. While their contract might state that, their website where you sign up for the plan is VERY misleading and not at all consumer friendly. Also, they raised my rates a great deal after the first year, claiming that my dog Luke turning seven was to blame. Their increase was $30 a month, almost entirely attributable to his policy (there are two dogs on the policy). So, while they did process and pay my claim very, very quickly, they also have some unfriendly consumer practices that I do not appreciate. I will maintain my business with them because of the claim processing time, but I wish they were a little more transparent in their business practices.”

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Posted 2 months ago

“The insurance itself has a good coverage, fast payouts, but the annual increase in price is crazy, I don’t think I will be able to afford it soon.”

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Posted 2 months ago

“The company pays the invoices well…. When renewal time comes though the rates increase greatly and we had to cancel one on our pets this year because it became unaffordable. From $75 to $145….”

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Posted 2 months ago

“Our dog had his annual checkup this month, and several tests and procedures that are normally covered by Pets Best were not covered because his checkup took place two days before the one-year mark. I understand that it was an error on our end to schedule it then, but Pets Best did not allow a one-time exception for us even though we've been customers for years and have seen our premiums increase annually. We've never disputed a claim before, so it was disappointing after speaking with a customer service rept that Pets Best didn't even meet us halfway.”

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Posted 2 months ago

“I initially signed up with Pets Best when I got my first dog, and my experience at the beginning was very positive. Customer service was responsive, and my claims were typically processed within less than a week. Unfortunately, over the past three years, my experience has significantly declined. One of the most upsetting situations occurred after my dog passed away. Even though I had closed the account, I was charged for another month of coverage and had to reach out myself to find out why. Having to deal with an unexpected charge during an already difficult time was extremely frustrating and upsetting. More recently, I have experienced repeated issues with claims for my new puppies being denied without clear or consistent explanations. On top of that, my premiums have increased significantly each year, making it difficult to feel confident that I am receiving the value and support I originally expected. The main reason I have remained with Pets Best is because I am already an existing customer and have an established account history. However, if these issues continue and the customer experience does not improve, I am seriously considering switching providers. I hope Pets Best takes this feedback seriously and works to improve claim transparency, communication, and overall customer support.”

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Posted 2 months ago

“We had our 4yr old Border Collie neutered, and he also has a broken lower K9. After talking to the Vet, we decided to put him under once and do both that needed to be done. Pets Best paid us $39 for the tooth removal. Pushing all the other on the neuter side. They didn't split anything. But, we did the right thing, putting him under ONCE . $400 - Neuter, $70 tooth extraction The rest was roughly $600 to put him under, ignored.”

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Posted 2 months ago

“We were pleased that Pets Best paid out on our claim. Filing the claim was an ordeal though, with multiple rejections with only sketchy explanations. We were told twice to send in new paperwork via email, only to find that return emails saying that our information was received didn't mean that it was actually read and dealt with. And then we were told as an aside that we could re-post on the web. We did and things moved quickly.”

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Posted 3 months ago

“Unlike some other pet insurance companies, you do not cover AminAvast for my dog’s kidney disease, which was highly recommended for Lola from my veterinarian.”

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Posted 3 months ago

“Their online upload portal does not work, so you have to submit everything by email. Then it takes a bit of time for them to receive the claim into their system by email, and then you go back and forth for a while with exchanging medical records or additional information. Sometimes it can take almost 30 days after submission to get the claim reimbursed. I am satisfied with the reimbursement amounts though!”

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Posted 3 months ago

“Pets Best has been great with reimbursing vet bills for my injured dog. The only problem is the premium rates just keep SKYROCKETING! This year, my premium will increase over 100%! They say the increase is based on breed, age of dog and local vet costs. Last year, my dogs turned 7 and I expected a big increase, which did happen. I had to increase my deductible to be able to afford the new premium. This year, the premium is AGAIN increasing, but by OVER 100%! I do not live in an expensive location, and I can guarentee that the local vet costs have not increased over 500% in the last 6 years (since I've had pet insurance coverage), and I have a fairly rare breed of dog (Brussels Griffon). I hate to say, but the governments need to start regulating pet insurance, like they do human insurance, as they are running roughshod now. I'm not sure I'll be able to retain coverage for my pets any longer due to the rising costs. And this was the exact reason, I purchased pet insurance to begin with, to help with vet bills as my pets age and will most likely need health assistance.”

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Posted 3 months ago

“I don't love that the rate keeps increasing. Also, that the insurance doesn't cover the basics.”

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Posted 3 months ago

“i think almost 20$ a month increase is excessive i understand pet is getting older but barely submit claims generally it is increased approx 10$”

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Posted 3 months ago

“Claims are sometimes processed quickly and other times they are processed on the slow side. Pets Best just had a Rate Increase that was that was on the HIGH side. The rates have gone up significantly.”

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Posted 3 months ago

“They doubled my insurance premium after 1 year!”

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Posted 3 months ago

“Illness Policy on kitten. Progressive Car Insurance bundle - 5% First claim process was a nightmare. Website, where you upload data, is difficult to use. Ended up being advised to repeat all information in individual emails to claim service desk. This was cumbersome but more responsive ... except for what they referred to as duplicate claims. Then was told I needed to produce proof of payment. I had in emailed claims. Repeated process. Have now received payments on claims with several denials of coverage. READ YOUR POLICY VERY VERY WELL TO UNDERSTAND WHAT IS COVERED.”

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Posted 3 months ago

Pets Best Insurance is rated 4.3 based on 33,633 reviews