Normally I'd rate Pets Best a 5. They covered all my dogs who had very serious health conditions until they crossed the rainbow bridge without dropping us and didn't hike the premium rates for them at the time. However, after they sold out to private equity in 2024 I got a renewal notice for my senior dog that she would get a nearly 100% rate hike due to age. She has hardly any claims and she is very healthy. We have also been customers with multiple pets for years and we have been referring everyone to Pets Best. None of this was considered when they sent that renewal and I firmly believe it is because they sold to private equity and no longer care about providing good affordable insurance to pets nor supporting long standing customers. We are now looking into switching to Trupanion because our pups don't have pre existing conditions, or very few. Trupanion through Chewy CarePlus is not only much cheaper, by about 30%, but they also cover so much more. They also don't raise rates due to age nor claims made. Because of this we are also moving our very young and healthy puppy. We are also no longer referring anyone to Pets Best and have warned all our friends and family of the upcoming rate hike. Many of whom are now looking into leaving Pets Best as well. The only thing that will keep us with Pets Best is if Trupanion returns with a laundry list of pre-existing conditions for my senior dog. My puppy is for sure switching over. They have lost a customer whom has stated historically that they were a life long customer because of how beneficial Pets Best has been and whom has referred dozens of friends, family, and online strangers to sign up.