Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.28

4.3 Rating 33,624 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 33,624 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I spent years paying $200 a month for my pets. I have received less than $300 in total over the at least decade I've been paying. Was not even close to worth the money. Cancelled.”

Helpful Report

Posted 1 month ago

“I have been with Pets best for 5 years There has been increases but this year is almost $300 my dog has seizures and how can I change carriers with a preexisting illness.”

Helpful Report

Posted 1 month ago

“Not sure the Pet's Best insurance is worth it. Paying $78 a month and still not getting any money back from visits so far. Pharmacy rejected because it is not in formularly. Neuter procedure ($1,100) was covered at $150 due to "wellness" cap. Agents are friendly and helpful.”

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Posted 1 month ago

“I am appreciative of the second operator I spoke with about the initial denial of this claim, who agreed with me that this should be covered. If you’re going to change the rules on how a claim needs to be submitted, you need to inform the policy holders.”

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Posted 1 month ago

“In general they do honor what ever plan you select for your pet. However I have now had several times where they contact me saying that they have not received medical records from my vet for a specific claim. Having worked with the same vet for over 30 years I am always confident that the records have been sent. Eventually they have an automation which sends an email giving you 2 days to get the records to them otherwise the claim will be closed. It is very frustrating and feels like threat. Everytime I have called I get someone with a foreign accent who I can barely understand. I wouldn't recommend Pets Best because of this.”

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Posted 1 month ago

“Claims are processed fairly fast but coverage is inconsistent and your premiums are insane.”

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Posted 2 months ago

“the website and app are pretty easy to use.. I've been a member a few years and never used it till this year. It's about 30 min wait if you want to talk to anyone. Customer support is friendly. Like most insurance, they want to find a reason not to pay out. Still not sure how some were denied but it's not worth the wait time to call and live chat is a robot, not a live person.”

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Posted 2 months ago

“The insurance is an overall hole was okay. The timeliness of some of the claims was backlogged. However, my overall concern is the fact that the premiums continue to skyrocket which makes it difficult to maintain coverage.”

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Posted 2 months ago

“Rates increase over the life of the dog, along with the health needs of your pet, and it feels like the coverage decreases. The staff is awesome and helpful when you call - which is amazing. But it's insurance, so they are going to follow policy. Despite long-term, on-time, reliable payments over the life of your (potentially very healthy) pet, they will still read the fine print and support you financially through challenging times (as the dog ages) as little as their policies allow. Fun. :)”

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Posted 2 months ago

“I would say it’s ok. If my dog wasn’t old I would shop around. Watch claims closely as sometimes things are not applied correctly. It’s also hard to tell where you are with for your deductible. I also didn’t realize if you’re covered at 80%, that means only 80% of qualified expenses goes toward your deductible, not just after you meet it. It’s ok. I’m glad I have it but there may be better out there.”

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Posted 2 months ago

“I don't understand the explanations when I don't get coverage for certain items. For example, for the 3 year rabies shot my dog just got, the coverage was less than a third of the cost, and the explanation was "the annual maximum wellness amount for these wellness services has been paid." I thought coverage for things like Rabies shots were covered seperate from "wellness visits"”

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Posted 2 months ago

“You guys are incredible picky for paying even small amounts. My cat was getting its vaccine three days to early or so and you did not pay for it because you already did for this year. A bit of flexibility in these things would be nice.”

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Posted 2 months ago

“Logging into account cumbersome, action on claims good.”

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Posted 2 months ago

“They have been very responsive and helpful with reimbursement when things come up. I think the only thing that gets difficult is the prices increase significantly over time. I appreciate the support when things go wrong though the prices are frustrating when it increases this year by $30 dollars a month. I get that increases happen it was the month of a jump in a single year.”

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Posted 2 months ago

“Mostly good claim processing. Sometimes the webapp doesn't seem to work. They keep raising my premium - it tripled over a couple of years.”

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Posted 2 months ago

“I’m glad I was able to get a policy when my dog was >10 years old, but I question every year whether the insurance is any better than just saving the premium money and having it available to use for the dog’s medical care. I pay a lot for the plan, and only a percentage of eligible items count against the deductible, then once you meet the deductible, you still have to cover a co-pay for covered items. If you’re concerned about your dog getting cancer, it could be worth it. Otherwise, likely not.”

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Posted 2 months ago

“Take forever with lots of ghosting and/or needeless (and repetitive!) back and forth. But they seem to try.”

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Posted 2 months ago

“The explanation or coverage is not clear at all and I don’t understand how some of the decisions of coverage are made. Not too happy I switched from my last pet insurance I was with for the last 5 years”

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Posted 2 months ago

“Quick claims processing. Wellness benefits are good. Website transmission issues caused duplicate claims; frustrating.”

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Posted 2 months ago

“I use them because they are one of the cheaper insurance companies but they take a while to reimburse me and they won’t do pre approvals for pets procedures. They try to tell me that my pet has pre existing conditions however the pet in question was never actually diagnosed with a condition the vet was trying to figure out what the condition may be and they wanted to deny paying for the tests ran by the vet stating it was pre existing. But you get what you pay for. They seem to be getting better payment wise but their customer service isn’t too bad I’ve had worse .”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 33,624 reviews