Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,629 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,629 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the final result but felt the process took way too long. Kept asking for information about my dog before I rescued her. Was very frustrating since the bills kept coming & I was being charged interest with all the delays.”

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Posted 1 month ago

“I have paid for insurance for my Dog for the last 3 years and sometimes you don't even cover everything? What's the point of having insurance if you don't cover everything, even if it is a little bit.. Also, my plan went up without having knowledge about that and your still not covering everything or even a little bit.. Isn't that the point of insurance is to cover the majority of vets appointments and check ups? My Pet got a few vaccines equalling up to $70dollars and you didn't even cover any of that.. which you definitely should have covered something, especially since you are charging me more.”

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Posted 1 month ago

“I got a wellness program through Pet Smart so he could get neutered and all his puppy shots for the first year . Pets best would not reimburse me for any of the bills . They said they weren’t covered . I just don’t understand why it wouldn’t be .”

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Posted 1 month ago

“So far no isssues. Easy sign up, layout of options for plan coverage choices, great customer service, fast claims. Only thing bad is the Direct Pay to Veterinarian option, most places DO NOT ACCEPT direct pay option unless it's guaranteed coverage (reoccurring illness payments) otherwise you're screwed and paying out of pocket.”

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Posted 1 month ago

“I think there are more things that could be covered but aren't”

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Posted 1 month ago

“i can't understand why it's so difficult to upload documents. I've tried using my computer and also with the App. Both times I got the dreaded red X. Finally worked with email. I do wellness fecal tests and am reimbursed quickly but blood work isn't condsidered wellnes but goes to the yearly deductable. i'm sure there is a reason.”

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Posted 1 month ago

“Turn around time for payments is too long”

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Posted 2 months ago

“The amount this goes up every year is ridiculous! I haven’t had any emergent claims my dog is only 3. Soon I will not be able to afford it. Your plan is more expensive then others I have been pricing looking to switch.”

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Posted 2 months ago

“The coverage seems to be getting less for some of the same things while the premium is getting out of hand!!! I submit claims for take home prescriptions, minor vet visits and a yearly wellness visit including vaccinations. The reimbursement for the vaccinations is so minimal and my girl’s flea & tick medication isn’t even covered at all. It seems to me that I’m being charged the huge premium just because my girl is older. And the reimbursement takes a ridiculous amount of time to pay!!!!! Extremely disappointing.”

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Posted 2 months ago

“Doesn’t cover very much”

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Posted 2 months ago

“This company is so slow to review and reimburse claims. I submitted a claim same day as vet appointment on 2/17/25. As of today I still have not received the approved reimbursement as of 3/11/2025. Definitely is the trend as this isn’t the first claim I’ve made. Wish I could switch to another provider but alas the pre-existing condition. Do your research before choosing this company.”

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Posted 2 months ago

“Used to be a great company until last year. I think they were bought by a different people. Now they're constantly asking more questions for simple procedures such as Physical Therapy, which is been done on my dogs using this insurance for over three years. But now they want all kinds of extra information, the people that work for the company in Customer Service are excellent, but the ownership sucks and my bill on two of my dogs went from $89 to $131 and $139 respectively. So now they take longer to pay back also, if I had a choice and I didn't have older dogs who have been with this company for eight years, I would definitely pick someone else.”

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Posted 2 months ago

“My annual wellness visit didn't qualify me for any reimbursement. I will be canceling and use my $50/mo towards the actual bills.”

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Posted 2 months ago

“Checks used to be issued within days. Seems to take longer now.”

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Posted 2 months ago

“Not easy to get assistance when needed and phone options usually don't list the issue. They collect payments immediately, but when it comes to reimbursement they take a long time.”

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Posted 2 months ago

“When you submit claims for things that are deemed covered, they get denied. I really feel llke I'm wasting my money wth this.”

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Posted 2 months ago

“Usually, my wellness policy covers most of the vet's charges, but this time, it only covered about half. I'm not sure that the benefit is worth the premiums any more.”

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Posted 2 months ago

“High premiums. Went from around 75.00 a month to around 103.00”

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Posted 2 months ago

“They normally pay out well but sometimes I think the people reviewing the claims have zero brains in their heads. I’ve had to call several times because they did things wrong on a claim like saying my dogs had parasites just because they had a fecal test done. They also won’t cover a teeth cleaning for my dog because he’s never had one so there’s no proof of them ever having one simply because he had to get teeth extracted.”

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Posted 2 months ago

“Pricing and coverage is reasonable, but the claims process is a huge hassle. One of my cats is diabetic and I have to submit claims for him regularly. It is not at all unusual to have to resubmit the claim three or more times before it gets reimbursed appropriately.”

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Posted 2 months ago

Pets Best Insurance is rated 4.3 based on 27,629 reviews