Overall I have had a pleasant experience using Pets Best. The timeline of reimbursement often varies. If the total is a higher amount you can expect the payout to take quite some time. An issue I do have is that they have now stopped covering “technician” appointments because the appointment is not being done by a licensed veterinary professional. I take high issue with this as Veterinary technicians are an integral part of animal care at any veterinary facility. To diminish their work and their efforts is incorrect and downright appalling. Additionally most technicians are either certified as in they have completed additional school to get their degree (much like a human nurse) or they are working on getting their certification while they still provide outstanding patient care while working full time. An insurance company would never not cover the efforts of a human nurse because they are not doctors. The same standard should be applicable here.