Pets Best insurance is very good at communicating with you. They respond immediately to let you know they have received your claim and they also follow up if there is a delay or question quickly. However, it has taken them more than three weeks to process my claim, despite the fact that I provided them with an invoice and vet summary of what the claim was for. I have still not received the money in my bank account, despite receiving a notification that it was sent to my bank. So it would seem to me that anyone looking for pet insurance needs to understand that claims are not processed expeditiously.