I have found that Pet’s Best is a bit challenging to work with. Their app rarely works, and they (like most insurance agencies) do their utmost to cover as absolutely little as possible. For instance, I started pet insurance when I adopted my cat and during the two week waiting period before his coverage started, he had an ear infection. 6 months later, he was dealing with seasonal allergies. Pet’s Best wouldn’t cover his eye drops for allergies because he had a single ear infection 6 months before, calling it a preexisting condition. I would choose another pet insurance provider who has a smoother way of interfacing next time.