Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.30

4.3 Rating 25,040 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 25,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and accurate review of vet bills and reimbursement. Thank you.”

Helpful Report

Posted 3 days ago

“It is very expensive and takes a very long time to reimburse.”

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Posted 3 days ago

“With a $250 deductible and monthly charge over $70 and you only pay so much of a charge I think I should cancel Ginger’s policy”

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Posted 4 days ago

“Paying a premium for insurance and hardly anything is covered or it magically hits some other deductible. I carry insurance for those big ticket pet bills and with a recent $800 plus bill, I might get $100 back. I am not breaking even on the cost, the cost to cover my dog for the year, would cover the recent vet bill. The time it takes for review is long, just not worth it between that and cost. Will be looking elsewhere for insurance that actually covers something.”

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Posted 4 days ago

“Best pet insurance. Easy to submit claims and quick turn around time”

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Posted 4 days ago

Hi Beverly, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! TH

Posted 2 days ago

“I am so happy with Pets Best. Their claim process is so easy and fast. Love this insurance and wont look anywhere else.”

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Posted 4 days ago

“Great service! I already recommended Pets Best at people in the waiting room at the Vet!”

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Posted 4 days ago

Hi Belen, thank you for sharing your positive feedback and recommending us at your Veterinarian's office! We are thrilled to have you as part of our Pets Best family! - PF

Posted 2 days ago

“Very easy submit a claim. Very helpfull customer service. Highly recomend!”

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Posted 4 days ago

“Coverage and communication regarding the claim were excellent”

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Posted 4 days ago

“We’ve had Pets Best for two years now and just used it for the first time for claims after our pup had a mast cell tumor - it was super easy to file and we got reimbursed quickly. I was grateful to not have to think twice about getting her all of the recommend care as fast as possible.”

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Posted 4 days ago

Hi Meg, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for your pup! Thanks for being part of the Pets Best family. - KC

Posted 4 days ago

“I am so glad PetsBest was my choice in my pets insurance. His claims are reviews and paid within 30 days, directly deposited into my checking account. This last bill was reviewed and paid in 3 days. Don’t hesitate to choose PetsBest for your pet.”

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Posted 4 days ago

“They are such a great and easy company to work with. There is no runaround. The policies are very clear and claim reimbursments come really fast. Pets Best gives me a big breath of relief when I have big vet bills. Thank you Pets Best!”

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Posted 4 days ago

“Been a customer for several dogs. Never any problems, prompt payments.”

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Posted 4 days ago

“High deductible kinda defeats the purpose of having pet insurance if you don’t have an old puppy.”

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Posted 4 days ago

“Very good service. Exactly what is it expected”

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Posted 4 days ago

“You guys are great! Thank you”

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Posted 4 days ago

“Wish they covered more”

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Posted 4 days ago

“Poor communication when processing my first claim about what exactly they were looking for. Provided a receipt and took numerous attempts to figure out they wanted a copy of my bank statement as well.”

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Posted 4 days ago

“The worst company for pet insurance”

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Posted 4 days ago

“Very timely response on claims.”

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Posted 4 days ago

Pets Best Insurance is rated 4.3 based on 25,040 reviews