Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,775 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I pay 80 bucks a month to not get everything covered.”

Helpful Report

Posted 2 days ago

“It took a while to get my claim approved but only because my Vet is terrible about sending records when they are requested.”

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Posted 2 days ago

“Quick response. Quick reimbursement. Great communication.”

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Posted 2 days ago

“We found Pets Best when we brought our golden puppy home almost 4 yrs ago. Great company with quick claim payout. We have been very happy with our decision and tell everyone we know to check them out.”

Helpful Report

Posted 2 days ago

“Would be 5 stars, but processing claims and payments sometimes can take an extended amount of time. My dog tends to take the same pills each month and has the same tests at the same vets, but sometimes they they review and pay quickly and sometimes they don't. Also not a huge fan that only 80% of what I pay goes toward my deductible when I'm paying 100%. It basically makes the $1,000 deductible actually a $1,200 deductible. Not a huge deal, but they seem to be the only company that I've seen do it that way.”

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Posted 3 days ago

“I have used Pets Best Insurnace for my past six dogs. They have always done a great job for me and deposits my refund quickly.”

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Posted 3 days ago

“It takes forever to get a claim response.”

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Posted 3 days ago

“I have a lot of issues with Pet's Best. But I've had other dogs in the past, insured through other companies, and none of them seem to be any better. When I adopted another dog (Wizard) in November 2024, and added him to my policy with my other dog (Grogu), I wanted to have identical coverage. Unfortunately I accidentally chose a deductible of $1,000 rather than $100. When I called to change it, I was told that I can only lower the deductible by $100 per year. That's ridiculous. Wizard is a senior dog. While I love him very much, and want him to live a long and healthy life, I'm also realistic. I doubt he will live long enough to reach that desired deductible of $100. If I'm willing to pay the increased premium, why should it matter? 2. Reaching a customer representative by phone is difficult. The wait times are atrocious. Plus when you finally get someone, they often don't understand the question, due to language skills. 3. The website is frequently glitchy and dysfunctional; the app is even worse. Trying to submit a claim is frustrating more often than not. Just in the last 3 days, I have tried to log into the app to submit a claim. Every time I've tried to log in, there's a spinning circle for a few minutes, then nothing.”

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Posted 3 days ago

“Easy peasy”

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Posted 3 days ago

“It’s a huge, huge relief to know I’m taken care of by Pets Best. I can’t recommend them enough. I’ve had to file claims now on 2 very sick dogs and both times it was fast and simple. This last time absolutely saved my dog’s life. There’s simply no way I could have afforded to pay for the weeklong hospitalization and treatment required to keep my boy alive. But knowing I had pet insurance spared him and spared us from massive debt! I can’t begin to describe what it’s like to talk to vets without worrying about the bill.”

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Posted 3 days ago

“After extensive research comparing MetLife, Pumpkin, Figo, and several other providers, we chose Pets Best for our new Toy Fox Terrier puppy. The deciding factors were unlimited annual coverage, 90% reimbursement, a $250 deductible, and the BestWellness add-on — all at a price point that beat every competitor we evaluated. We enrolled before Peanut's first vet visit, which turned out to be important. Our first claim was submitted for the wellness visit and was paid quickly and without friction. That first experience tells you a lot about an insurer. The policy language is transparent, the coverage for hereditary and congenital conditions is genuine, and the BestWellness benefit covers exactly what it says it does. For a breed with known genetic health risks, having unlimited coverage with no annual cap is not a luxury — it's a necessity. Highly recommend doing the math yourself across providers. When we did, Pets Best wasn't even close.”

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Posted 3 days ago

“very easy claims process.”

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Posted 3 days ago

“This is the first time we have submitted, and I cannot believe how seamless and how quickly you responded... I did not realize we could claim on wellness visits..... my bad. So even better....”

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Posted 3 days ago

“Pets Best has been the best insurance company I've ever worked with. The are responsive, follow up promptly, and are kind to interact with. I've had nothing but a great experience with them. I'll be using them for all of my future pet insurance needs.”

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Posted 3 days ago

“Pets Best is a good insurance, so far. The only issue is when you call to talk to someone, it can take some time for someone to answer. They need to improve their customer service in that aspect.”

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Posted 3 days ago

“I have never had an issue with them covering anything that’s stated inside of their policy.”

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Posted 3 days ago

“Pets Best Insurance is a complete waste of money. No matter what I submitted, Pets Best Insurance always denied my claim stating that the issue was due to pre-existing conditions. The only pre-existing condition my dog has are allergies. I never submitted a claim for allergy treatment, but no matter what claim I did submit somehow Pets Best Insurance always tied it to allergies and refused my claim. My vet said this was unethical because the claims I submitted were not allergy-related. Pets Best Insurance also requested my dog's health history repeatedly despite the fact that their customer service phone reps twice verified they had it on file. When I finally appealed one denial with support from my vet, they sent my appeal to an "independent" veterinarian on their payroll for a second opinion. Of course the denial was upheld. Please don't waste your $50-$75 a month. You will not receive above-board service, and they simply try to wear you down with their tactics for more information.”

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Posted 3 days ago

“Quick and Simple process”

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Posted 4 days ago

“Insurance you are better to have and not need . than need it and not have it . Very easy to sumit a claim .”

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Posted 4 days ago

“Pros: Very easy claim submission process; clear and easy to understand explanation of benefits that aligns with policy; fast reimbursement directly to my checking account; reliable communication of claim status; excellent benefits that cover 90% unlimited after paid deductible; competitive monthly pricing. Cons: None! I did not expect my puppy to have such a rocky start, but I am incredibly grateful that Pets Best has made our challenges financially manageable. Thank you so much!”

Helpful Report

Posted 4 days ago

Pets Best Insurance is rated 4.3 based on 31,775 reviews