Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,774 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims are very easy to file and are paid very quickly.”

Helpful Report

Posted 4 days ago

“Not happy. Claim we submitted was processed inaccurate. Should have contacted vet or myself to clarify. Processing claims has to be done attention to detail. It's important to reimburse the claim with accuracy to the policyholder. This was not the first time”

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Posted 4 days ago

“25 days and 4 claims still not finished.....constantly asking for medical records when they have already requested 8 years of records from the vet. Deny claims when the declaration page and formulary states the medication is covered. Slow to respond to email communications.”

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Posted 4 days ago

“The worse app to check on claims, submit claims, and etc. it always has “technical glitches” and continues on. This is my 3rd insurance for a pet and this is the most inconvenient one due to technical issues or getting hold of someone with knowledge and information.”

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Posted 4 days ago

“High efficiency?!!!”

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Posted 4 days ago

“I know there were issues with the web site being updated. Once it was up, completing the claim process was simple. At this time I put Two claims in on Two dogs and have only recieved notice on one dog. I'm hoping to hear information on second claim”

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Posted 4 days ago

“Terrible. I called to ask if they would cover a surgery for my dog after he tore he knee ligament. They said "Im not sure. Just do it and find out later if we cover it." They also dont cover anything they claim they do.”

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Posted 4 days ago

“receive quick responses to all claims”

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Posted 4 days ago

“My dog blew a disc in her back and the bill for her surgery and care was $9000. I have Pets Best insurance and a card the cost for me. I can’t say enough good things about this company!”

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Posted 4 days ago

“Would not accept vets bill even after talking to them. I paid over a year to have insurance and they keep declining a simple annual check up my dog had.”

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Posted 4 days ago

“Does not answer with claims. I was paying a year for nothing.”

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Posted 4 days ago

“What kind of insurance company website down for many weeks and doesn’t notify pet families. Also insurance claim is becoming more delayed, only medications reimbursed and not workup”

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Posted 4 days ago

“The website is a disaster. I've been trying to log in to my account for weeks with no success. At first the whole site was down, now when I try to log in, it tells me I have to reset my password. I do that, and then it says the link has expired, and it simply keeps me in that nightmare loop. I then have to call customer service agents and they tell me that the company knows about the problem, yet weeks later there are STILL no solutions. Fix the problem so I don't have to wait for 10-20 minutes to talk to a customer service representative just to find out how much I'm going to be reimbursed, or IF I'm going to be reimbursed. In addition to a horrible website experience, I filed claims that took DAYS to be considered. I left Nationwide VPI becuase of its cumbersome awarding process - that all is looking like a dream compared to my time with PetsBest. Get it together and get the website fixed, and then reward the customers who have stuck with you through this debacle.”

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Posted 4 days ago

“Good coverage. Quick claims processing and payment.”

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Posted 4 days ago

“Pets Best has been amazing for my cat, Stinky. Claims are processed quickly, communication is clear, and reimbursements are fast. It’s such a relief knowing Stinky can get the care he needs without the stress of unexpected costs. Highly recommend!”

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Posted 4 days ago

“Horrible customer service, unable to access website or app for several weeks to submit claims. After waiting forever to speak to customer service, I was told they couldn't help me and I had to send info to a specific claims email. Sent three emails with no response, requested confirmation and never heard back. Was never informed when app/website started working again. Would cancel if this wasn't best for my family financially.”

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Posted 4 days ago

“Quick and easy to work with 👍🏼”

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Posted 4 days ago

“I love pets best! I recommend it to everyone. They cover everything they say they will. The only issue I have is that their claims are always delayed and take 2 weeks to 1.5 months to receive a response/reimbursement.”

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Posted 5 days ago

“The insurance was great and allowed me to give the best care to my dog”

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Posted 5 days ago

“I am grateful for them acknowledging my claim for my dog. But I worried they would find an excuse to deny the claim. It’s a difficult process. I sent in all invoices and medical records but they kept asking for the same records. As if they were creating more red tape”

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Posted 5 days ago

Pets Best Insurance is rated 4.3 based on 29,774 reviews