Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,601 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,601 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very great insurance company and good with explaining why something may not be covered if that is the case. However, recently I have been experiencing a long waiting period to hear back from them on my return.”

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Posted 2 days ago

“Very slow processing of claims”

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Posted 3 days ago

“Reimbursed me for my kittens emergency sugery”

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Posted 3 days ago

“I would like if they would respond quickly to the claims that get processed. The time frame can be very long and inconvenient. If they need additional information it needs to be also a direct message through text emails or voicemail.”

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Posted 3 days ago

“Impossible to communicate with, very difficult to work with when it comes to claims processing, emails don’t get responded to, my calls and emails with me endlessly explaining the same thing result in nothing.”

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Posted 3 days ago

“Read the fine print, their policies barely cover wellness, their website is faulty and their customer service responds multiple days later. There are no email to contact them.”

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Posted 3 days ago

“Pets Best is very easy to communicate with and their personal are very informative. If they don’t know the answer they will find out. I have been with them for at least 10 years and have been mostly very pleased.”

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Posted 3 days ago

“Amazing company- pays submitted claims quickly!”

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Posted 3 days ago

“Pets Best has been and continues to be the most wonderful insurance company. They are always there to be of service...The customer service team is exceptional, always friendly, concerned and extremely knowledgeable...I can't thank Pets Best for always being there for us”

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Posted 3 days ago

“Why should it take two months for reimbursement of a claim? Other pet insurance companies take less time. I don’t know why they needed to get records from my veterinarian because we see the same one every time.”

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Posted 3 days ago

“I am mostly satisfied with the service form Pets Best. However, lately it has been taking longer for them to process the claims. When a check arrives, it does not reference a claim number or a policy number so I have to go back into my records to match up the vet bills with the claims with the checks. It is a bit inconvenient.”

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Posted 3 days ago

“The coverage is good. The premiums increase even though my dog is at his healthiest age. One ear infection and now he has a pre-existing condition and that makes changing insurance carriers impossible. My current underwriting company is not great. My claims usually have to be submitted twice because the obvious needs to be explained.”

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Posted 3 days ago

“Just signed my dogs up last fall, 2025 n took The added policy to cover there yearly physical. I submitted the bill which was easy to do n heard back fairly quickly!! I will b getting $$ back!!”

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Posted 3 days ago

“Not sure why you are not covering wellness checks”

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Posted 3 days ago

“I've been with PetsBest for about 4 years. At the beginning they used to take care of your claim within a week, now it takes them almost a month.”

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Posted 3 days ago

“Rates are skyrocketing. App constantly has technical issues. Zero communication about those issues and lack of responsiveness to emails about issues. Extremely long hold times to call into customer service. Estimated times provided are severely inaccurate. Really downhill overall.”

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Posted 3 days ago

“It’s very easy to file a claim and they always respond quick and pay quick. Never had any issues.”

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Posted 3 days ago

“I've been a member of Pets Best for 5 years. The premium for my pet was very reasonable and claims for my pet are always processed within 30 days so those are good things about this insurance. Last year my pet was diagnosed with a terrible illness and at the end of 2025 I was notified that the premium for my pet was going up too (more than $30 additional per month). Claims for her are still being processed within 30 days but that kind of premium price hike-wow! My pet's illness is under control with medications that are not out of this world expensive and her next recheck will be in 6 months. I think Pets Best could know better about different breeds and what could possibly show up in that breed later down the road and gradually increase premiums each year, not raise the premium like they did when a pet becomes ill. They are a good insurance, I will be keeping them, but in this administrative issue they can do better.”

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Posted 3 days ago

“I have had Petsbest insurance for a little less than a month. I added on the Wellness package because I have a 4 month old puppy. He recieved his last round of vaccines which the insurance covered about 73% of the cost (Does not include taxes or hazard waste fee). This has been my first claim submitted so I don't have much to judge by, but I will say I have not been able to submit a claim through the app. I tried multiple times and it would give me an error message. I emailed them all the claim information twice because I would not get a response. Eventually the claim was processed 2 about weeks later. The claim status says it's been paid, but I have yet to receive the pay out. Giving 3 stars for now because, communication and trying to submit a claim was not the best for my first experience.”

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Posted 3 days ago

“Been very happy with PetsBest insurance. Not the cheapest but really good coverage and easy claims processing and prompt reimbursement payments.”

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Posted 3 days ago

Pets Best Insurance is rated 4.3 based on 30,601 reviews