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Pets Best Insurance Reviews

4.3 Rating 23,023 Reviews

81 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,023 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always the best”

Posted 1 day ago

“I researched many pet insurance companies and I more than pleased that Chloe and I found you. Very fast claims. I would highly recommend this company”

Posted 1 day ago

“I could not be happier that I have Pets Best Insurance for my Lab Bella. She has been diagnosed with Addison's Disease and Pets Best has been there for me each month. Bella and I are very lucky to have Pets Best Insurance on this journey with us.”

Posted 2 days ago

“The communication with claims is user friendly and easy to understand.”

Posted 2 days ago

“Extremely happy with this health insurance. Customer service is easy deal with and you get to speak to a human. Payments are made very quickly on claims.”

Posted 2 days ago

“If allowed, I would have given you at least six stars. The ease in filing a claim is refreshing as compared to other companies I had used previously. I fully expected a long wait for settlement given the complexity of Jack's treatment. What surprised me was that about two weeks after submitting the claim, I received an email letting me know that my claim was being processed and that sometimes it takes longer than others so please be patient. I have never gotten that kind of message before. It was a positive way of letting me know that things were moving forward and to hang in. Very smart move. It was less than four weeks from submission to receipt of the decision made on my claim. It was clear, easy to understand, and provided the comfort of knowing that I had a payment on its way. You folks know how to treat patients and their owners.”

Posted 2 days ago

Hi Ed, thank you so much for sharing your positive claim experience! We are thrilled to hear that we were able to help ease the burden of Jack's medical expenses in an efficient and communicative manner! Thanks for being part of the Pets Best family! - PF

Posted 2 days ago

“I would strongly recommend Pets Best. The folks there are cery helpful and kind.”

Posted 2 days ago

“Difficult to get reimbursement even when we pay a lot of money out of pocket to be reimbursed. Cancelling our policy with them asap and going back to our old pet insurance who made it simple, easy and fair to submit a claim and be reimbursed. Do not recommend.”

Posted 2 days ago

Hi Taylor, thank you for your time and feedback. We regret to hear that you’re ready to cancel your pet’s policy. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our us by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 18 hours ago

“I really enjoy the ease of being able to submit my claims online. They get processed in a timely manner.”

Posted 3 days ago

“Always great to deal with the Pets Best team. Friendly & helpful any time I reach out.”

Posted 3 days ago

“I had to recently submit a claim for a medical emergency my puppy had from a vaccine he received, while I am grateful to have the claim processed and a reimbursement being initiated, it did take almost 1 month for the claim to be processed and approved.”

Posted 3 days ago

“Other than the long delay in getting payment reimbursment, they do a pretty good job.”

Posted 3 days ago

“I called about 2 weeks after the submission of my claim to ask a question regarding coverage for another issue. I asked about my previous claim during that call and the support agent said the claim was still in process because the charges did not add up. He said average 14 days for claim processing. I reviewed the claim and found the charges did add up and called back to let them know. The second agent said there it looked like there was a second page based on the staple and that they were requesting the second page. I submitted the second page which only had small print and "Thank you for allowing us to care for (your pet)," called again and spoke to a 3rd agent, whom said processing is up to 45 days and said all information has been received. The claim was finally processed and I am satisfied with that, however I have concern that if I had not called regarding a different concern and asked about the claim, I would not have known that more info was needed or that they did not initially see all charges.”

Posted 3 days ago

Hi Katrina, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 18 hours ago

“Prompt and efficient”

Posted 3 days ago

“She was very helpful”

Posted 3 days ago

“Becoming too expensive. For its cost, the reimbursement time is too slow.”

Posted 3 days ago

Hi Sherina, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 2 days ago

“We've had a policy for a number of years but just had our first claim this past week. It was stressful having our dog very ill and needing emergency surger, but knowing that he was covered helped remove the financial worry. And I have never been as impressed with an insurance company as I am with Pets Best. I submited a claim and within 24 hours it had been processed, approved, and a check sent. Seriously, it was amazing!”

Posted 3 days ago

“Great company! Fast claims settlements, very good communication and fair rates. A+”

Posted 3 days ago

Hi Linda, thank you so much for sharing your positive feedback with us! We are very happy to have you as part of our Pets Best family! - PF

Posted 2 days ago

“Customer service reps extremely helpful and very polite and professional !”

Posted 3 days ago

“Very satisfied”

Posted 3 days ago

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Pets Best Insurance is rated 4.3 based on 23,023 reviews