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Pets Best Insurance Reviews

4.3 Rating 23,615 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,615 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used them for over 10 years with 4 dogs. It has literally saved their lives knowing that money won’t be a barrier. The monthly payment is affordable, and they pay out quickly and without question every time. I cannot recommend PetsBest highly enough!”

Posted 1 month ago

Hi Andrew, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for your fur babies for over 10 years! We appreciate your being with us for so long, we are happy to have you! Thanks for being part of the Pets Best family. - KC

Posted 1 month ago

“They're very helpful when you have questions. Only negative is my one dog had her premium doubled and I've never used the insurance for her and she’s 6 now. I won't go without though. I appreciate how nice they are.”

Posted 1 month ago

Hi Marybeth, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 3 weeks ago

“I’ll be honest, the coverage and plans offered through Pets Best are great. However, I submitted a claim over 2 months ago and it finally got reviewed yesterday but I have yet to receive my reimbursement. This is an issue when the whole reason I got pet insurance was because I cannot afford $400 vet bills without being reimbursed in a timely manner. They have always been slow to review claims & pay out (always over a month) but this time was just ridiculous. Strongly considering switching companies if they cannot increase review & reimbursement times.”

Posted 1 month ago

“Always professional and excellent customer service!!”

Posted 1 month ago

Hi Cheyenne, thank you so much for sharing your positive feedback with us! We are happy to have you as part of our Pets Best family! - PF

Posted 3 weeks ago

“This is a great company and they handle claims in a timely manner.”

Posted 1 month ago

Hi Elena, thank you so much for sharing your positive feedback with us! We are happy to have you as part of our Pets Best family! - PF

Posted 3 weeks ago

“Pets Best have been wonderful. It's easy to submit claims and they are processed quickly. Whenever I have a question I can actually call and speak to somebody (I've never had to wait on hold) that's hard to find these days”

Posted 1 month ago

Hi Lisa, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 1 month ago

“Very fair and very pleased with the amount I will collect on my last claim !”

Posted 1 month ago

Hi Darlene, thank you so much for sharing your positive feedback with us! We are happy to have you as part of our Pets Best family! - PF

Posted 3 weeks ago

“Charlie got sick, had to euthanize him. Filed claim that was denied, filed appeal that was denied, filed 2nd appeal that was finally approved and I was reimbursed. Am disappointed that I had to jump thru all those hoops to get paid. I had to point out that there was no diagnosis and that his pre-existing conditions had nothing to do with his symptoms. The vet wanted to hospitalize him and run more tests. I'm happy you finally understood what was happening with him and I was paid..Cody”

Posted 1 month ago

“Our last claim seemed to take a longer than usual time to process.”

Posted 1 month ago

Hi Michael, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - PF

Posted 1 month ago

“First claim and it took three weeks to process it. They needed extra information from me but they never let me know, the process moved forward because I was proactive enough to call customer support and asked for an update. Don’t think I will renew with them for next year”

Posted 1 month ago

“Timely reimbursements”

Posted 1 month ago

Hi Cheyenne, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - PF

Posted 2 weeks ago

“Not happy with the schedule allowances for veterinarian service the hardly cover anything it’s states any take home medication for your pet is covered in full I didn’t any reimbursement for the medication they’re supposed to give you back $50 for a heartworm prevention and I only got $20 so they stay in the policy is false advertisement. That’s why the coverage is so cheap. I wouldn’t recommend this anybody soon my period is up. I am not going to renew my insurance policy this company. They are horrible.”

Posted 1 month ago

“I can’t even begin to describe how thankful I am with regards to Pets Best Insurance for my animals. I had to file claims twice within the past three years and they are prompt to provide the reimbursement. This second time, my dog passed away during emergency surgery. Again, not only was Pets Best prompt to provide a reimbursement, but they send a second email sending condolences for our family’s loss and reimbursing part of the yearly fee - this was completely unexpected and will make me a valued customer for life.”

Posted 1 month ago

We’re so sorry to hear of the loss of your pet as we understand that losing a pet is like losing a family member. We are glad we were able to be there to help ease some of the financial burden during such a difficult time. - KC

Posted 1 month ago

“My dog has recrring ear infections. Because he has allergies, the insurance feels all meds are for pre-existing conditions”

Posted 1 month ago

“Fast, efficient, everything is clearly explained . Both my cats are unsured with PB, and as of now i am happy with services.”

Posted 1 month ago

Hi Anna Lisa, thank you so much for sharing your positive feedback with us! We are happy to have you and both of your cats as part of our Pets Best family! - PF

Posted 3 weeks ago

“My dug just had surgery for a luxating patelly. Submitting the claim was super easy. I was amazed that it was processed in less than a week. What I expected them to cover, they did. So thankful for this insurance.”

Posted 1 month ago

Hi Gia, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! We hope your fur baby is recovering well from their surgery! - KC

Posted 1 month ago

“I've been a customer for years and rarely had to use the coverage. I recently submitted a claim on 4/24 only to recieve confirmation on 6/4. Much of my claim was deductible and the rest of the claim is only $89.30 covered of which I still have not received reimbursement. It was a simple claim that is taking way too long to reimburse. It just does not seem like the cost vs coverage is worth it anymore, especially considering I have to wait so long for correspondance.”

Posted 1 month ago

“I used Pets Best for the past couple of years. My plan had a $500 Deductible, but I have an elderly dog so that added up quick. I always received the claimable 80% back within 30 or so days, so for me it was worth it. The customer serve is great as well.”

Posted 1 month ago

Hi Debbie, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 3 weeks ago

“Could not be happier with our decision of having pets best insurance for our dog. The emergency/illness plan is definitely worth it. We are so thankful we have it.”

Posted 1 month ago

Hi Jacqueline, thank you so much for sharing your positive feedback with us! We are glad to have you and your dog as part of our Pets Best family! - PF

Posted 1 month ago

“Having pet insurance with Pets Best has been a financial life saver, granting us the additional time and improved quality of life for our dogs. I put off enrolling for a long time, not wanting to assume the expense of the premiums month-over-month. After one of our dogs tore both of her ACLs and required back-to-back surgeries, we decided it was past time to enroll and help supplement future expenses as our dogs age. Within months of enrolling, we received our eldest dog's cancer diagnosis - a mast cell tumor followed by osteosarcoma just a few weeks later. Our coverage with Pets Best has allowed us to cover his 2 surgeries, multiple X-rays, and several chemo treatments - all expenses that we never would have been able to afford before and would have had to make a more difficult decision to alleviate his pain. We know we don't have forever with him, but pet insurance with PetsBest has helped us be able to afford the expenses to improve his quality of life for a while longer, granting us more time and memories together.”

Posted 1 month ago

Hi Megan, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your fur baby's life. We know each moment with our furry family members is treasured, and we are glad to be able to assist in having more of those moments. Thank you for choosing Pets Best to protect your fur baby! - KC

Posted 1 month ago

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Pets Best Insurance is rated 4.3 based on 23,615 reviews