Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,601 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,601 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I submitted the claim for my dogs surgery and took about three weeks for me to get my money back, but everything went smooth”

Helpful Report

Posted 3 days ago

“Just hope the claim time turnaround improves. To wait 5 to 6 weeks for a simple vet visit claim is a bit much.”

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Posted 3 days ago

“I ABSOLUTELY LOVE the help customer service representatives continues to provide to me for my furbabies for now over 7 years and going (2 cats & 1 dog). The breakdown of explanations that are emailed to me are greatly appreciated and so clearly decribed. Although if I have further questions I truly appreciate the patience and knowledge from the customer service represenatives. Thank you Pets Best Team for supporting my family through unexpected health finances for our furbabies!!”

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Posted 3 days ago

“I love Pet’s Best! I have accident and illness coverage and I have had no issues with them, and they are always quick to process my claim as soon as the vet sends over all of the required info. They are great at updating you over email, and I would highly recommend it!”

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Posted 4 days ago

“No issue with claims.”

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Posted 4 days ago

“Best insurance plan ever.....”

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Posted 4 days ago

“Quick claim process & clear explanations”

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Posted 4 days ago

“No customer service at all besides a computer. Hard to reach. Way to long of wait time.”

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Posted 4 days ago

“Hello Pet Best, I have cancelled Adonis's insurance your company has not been a good value for us. I should not have to wait until I have paid you $500.00 before we get any monies towards our vet bills.”

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Posted 4 days ago

“The jury is still out. My deductible is $1k so several costs were not covered last year, and the max cap on the items that were covered is below the amount charged by both of my dog’s vets for various services. In theory, the insurance will be helpful if, god forbid, something catastrophic happens; however, given all of the exclusions, I’m not certain of that or whether the long-term cost of the insurance will be cost-effective. My dog had umbilical hernia surgery and I received a note saying it just applied toward my deductible. In other words, not covered. More when I see the pattern for a longer period. For now, I’m neutral in my review and wavering on whether to keep it or let it go.”

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Posted 4 days ago

“You always wonder if insurance is worth the price until you need it. I’m so glad I purchased it for my dog. Explanation of claims were easy to understand. Claims were processed quickly and in the 4 years that I’ve had insurance, I’ve never had any issues.”

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Posted 4 days ago

“Claim was handled in semi timely manner. I could not tell how much went to satisfy my deductible. I think it should be more explicit.”

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Posted 4 days ago

“Takes to long to approve or deny claim. Over 40 days”

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Posted 4 days ago

“Takes entirely too long to pay a claim.”

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Posted 4 days ago

“Unfortunately I’ve had to use the insurance for both my cat and dog and it has been great! It sometimes takes 4-6 weeks for reimbursement but overall I’m extremely happy. My daughter also has Pets Best on her kitty at my recommendation.”

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Posted 4 days ago

“Good customer service, good communication throughout the process of the claims.”

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Posted 4 days ago

“Don’t recommend. They take forever in processing claims and their customer service line is always atleast a 10 minute wait.”

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Posted 4 days ago

“The only part I do not like about the company is that when I call I always have to hold greater than 15 minutes. Over all my first experience with pet insurance has been great.”

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Posted 5 days ago

“I never had any issues until recently. Since October I've had issue logging in. I've called numerous times, they have 'sent IT a ticket' numerous times, and yet here I am FOUR MONTHS LATER and I STILL can't access my own account.”

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Posted 5 days ago

“I submitted a claim, and it was surprisingly easy and was handled in a timely manner. I'm also very pleased with the customer service at Pets Best!”

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Posted 5 days ago

Pets Best Insurance is rated 4.3 based on 30,601 reviews