Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.31

4.3 Rating 22,978 Reviews

81 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 22,978 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“reimbursement took too long, otherwise all good”

Helpful Report

Posted 3 days ago

“Took a little longer than expected, but they kept me informed which seldom happens with other providers.”

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Posted 3 days ago

“I have a dog with allergies! Pet’s Best has been with us through a very trying time! They are the only way I could afford his treatments!”

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Posted 3 days ago

“They are very responsive and keep you inform of any delays in processing the claim.”

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Posted 3 days ago

“This is the first time I have purchased a health plan for my dog. I am very grateful that I did! We always hope we never need to use an insurance plan, but when it becomes necessary having a caring and compassionate team supporting your dogs recovery is appreciated.”

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Posted 3 days ago

“I appreciate the coverage we have with Pets Best. Our lil' guy was diagnosed with cancer last year and the bills have been quite hefty. Pets Best has provided coverage througout our cancer battle. We just found out a few months ago, through a test that was covered by Pets Best, that our guy is now in remission and not showing signs of cancer on his scans. We appreciate the coverage and support from Pets Best. I always share our story with fellow pet parents and highlly recommend Pets Best.”

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Posted 3 days ago

“I have been so impressed with the efficiency of the company's handling of the claims for my dogs. The explanation of benefits clearly lays out what they are covering and everything matches exactly what I was expecting to received when I purchased the plans. They cover prescription, illness and office visits as described. I couldn't be happier with the service!”

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Posted 3 days ago

“Excellent company. Claims paid promptly.”

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Posted 3 days ago

“An organization that really care and understand your needs. From the very first phone call they took care our bill and worked very fast to reimburse us for our two pets. Thanks isn’t enough.”

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Posted 3 days ago

“I was very impressed by the prompt(one day turn around) and thorough handling of my claims.”

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Posted 3 days ago

“Good Pet Insurance however slow on making payments.”

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Posted 3 days ago

“When I first pruchsed this insurance it was priced reasonably. It has gone up 50% in three years. I will not recommend this insurance to anyone. Also, the technology of the app has been awful.”

Helpful Report

Posted 3 days ago

Hi Denise, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 3 days ago

“It takes a long time to get paid but I get paid. That’s what’s important. I couldn’t take care of my Ginger without them. I recommend pets best to everyone. They are reliable.”

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Posted 3 days ago

“Quick & easy claim processing.Quick turnaround on claim.”

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Posted 3 days ago

“Easy to submit claims, some claims get approved quickly, others take much more time. The ones that take more time, not sure always why.”

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Posted 3 days ago

Hi Richard, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 3 days ago

“Very pleased with Pets Best! My puppy has had numerous visits to the vet, including a very expensive bout with Parvo, and PB was there for me every step of the way. I plan on being a lifelong member.”

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Posted 3 days ago

“Very professional, knowledgeable associates. Claim processing time is good, and I do appreciate the facts that the very large claims are processed faster. I don't understand why the Sales Tax is not covered though, and I have been told that Trupanion covers Rx food, which PetsBest does not do. Unfortunately, those bills run up very fast, and it is too late for me to switch because of the preexisting condition. Trupanion also locks the premium rate in, but PetsBest does not, and the increases happen often.”

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Posted 3 days ago

“The only downside is the speed of payments. Excellent in what they cover.”

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Posted 3 days ago

“I am very happy with this policy for our puppy! It covers wellness, accidental & congenital disorders. The payment back to your bank is prompt. I recommend this insurance policy to family & friends. The price is reasonable & hassle free.”

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Posted 3 days ago

“I have not submitted to many bills for my dog. But my insurance premium just went up over $36.00 per month. This is getting crazy. I’m afraid of dropping the insurance. Fear of a horrible accident or illness. I had a previous dog who was born with an illness and didn’t have insurance. We paid a lot for his care, but wouldn’t have change a thing for the beautiful boy he was . He gave us so much love. Anonymous dog mom”

Helpful Report

Posted 4 days ago

Hi Madeline, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 3 days ago

Pets Best Insurance is rated 4.3 based on 22,978 reviews