Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,774 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent coverage. Easy claims submission and timely processing. 100% recommend pets best”

Helpful Report

Posted 5 days ago

“Every representative I have ever talked to on the phone has been very knowledgeable, respectful, professional and understanding.”

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Posted 5 days ago

“We are very happy with Pet’s Best! Easy and fast process for claims submission.”

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Posted 5 days ago

“Easy to upload documents, full EOB given, payment made to preferred account”

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Posted 5 days ago

“Pets Best gives us the feeling that our dogs are in good hands healthwise.”

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Posted 5 days ago

“Premium is expensive/ other companies are more affordable”

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Posted 5 days ago

“Claim processing is very quick”

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Posted 5 days ago

“The recent tech upgrade (which I experienced as an outage) was handled poorly. As a customer, I should have received an email telling me about your tech problems, with frequent updates. I received no updates at all, and the information posted on your website was frequently out of date. The length of the outage along with the company's poor communication about it made me consider canceling my account.”

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Posted 5 days ago

“Waited 2 months for resolution on claim”

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Posted 6 days ago

“Pets Best has been on target especially this year with my pet being so ill this year. They have processed each claim quickly and professionally. Thank you.”

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Posted 6 days ago

“Great benefits and customer service!!!”

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Posted 6 days ago

“I have had Pets Best Pet Health Insurance for about a year and a half. They have been amazing. They process claims and pay benefits very quickly.”

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Posted 6 days ago

“I've been a loyal Pets Best customer for years and am very disappointed with the poor handling of your technical issues over the last month. I wasted time attempting to submit a claim with your technical issues. At your advice, I emailed the claim TWICE and NEVER received a response. You completely ignored your customers and didn't proactively inform your customers about the outtage nor the resolution of your tech issues. I happened to just try again and my claim successfully went through. Tech issues happen, but the way a company handles it - focusing on being proactive, transparent, and respectful to customers - is what makes the difference. Pets Best failed miserably.”

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Posted 6 days ago

“Generally, I'm very happy with my experience when submitting a claim; however, recently, the app and website was having issues which made submitting my most recent claim a very frustrating experience.”

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Posted 6 days ago

“Signed up a couple of weeks ago. The site has been down ever since. Should not take so long to do system updates etc. Took over 3 weeks for a claim to be processed, something else that shouldn’t have that long of a turn around time. Hopefully things getter better. So far, have not been impressed.”

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Posted 6 days ago

“Pets Best has always supported the health of my pet with fast and efficient service, payment and insurance coverage.”

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Posted 6 days ago

“You have always done an excellent job in support of our puppy. It is so good, I talk about you all the time.”

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Posted 6 days ago

“Efficient service. Good communication on process of claim.”

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Posted 6 days ago

“Submitting claims is easy and processing is efficient. I also appreciate being able to submit claims that I forgot about without issue.”

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Posted 6 days ago

“Always the best to do business with. Reimbursements are very prompt”

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Posted 6 days ago

Pets Best Insurance is rated 4.3 based on 29,774 reviews