Login
Start Free Trial Are you a business?? Click Here

Pets Best Insurance Reviews

4.3 Rating 26,512 Reviews
80 %
of reviewers recommend Pets Best Insurance
4.3
Based on 26,512 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
I'm so glad I insured my dog Blaze with Pets Best. It was the best decision I made. You never know if an accident or illness will happen down the road. In our case, it happened and the financial reimbursement was most helpful. Don't delay, insure your pets!!!
Helpful Report
Posted 6 days ago
Very quick to respond when you submit a bill. They are just as quick with sending your refund back within 7-10 days. I am very thankful for picking this pet insurance as they clearly define what you paid and what is covered. LOVE THEM!!!!
Helpful Report
Posted 6 days ago
Hi Marlene, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC
Posted 6 days ago
Pets Best has been great! They are timely in reviewing our claims and they deposit our refunds quickly and directly to my checking account. I highly recommend!
Helpful Report
Posted 6 days ago
So glad I continued my partnership with Pet’s Best. For a long time, I didn’t need it (luckily), but when I my pups both had health issues, they were there and I am so glad they were. Don’t know what I would have done.
Helpful Report
Posted 6 days ago
Hi Sandy, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC
Posted 6 days ago
This is a great Insurance company. They pay what is needed. Rather than trying to find ways not to pay. It matters.
Helpful Report
Posted 6 days ago
Pets Best has literally saved my dogs life, twice! He has needed an operation to have foreign objects removed for his stomach and intestines both times. Pets Best paid exactly what they said they would. One of gthe best investments I have ever made.
Helpful Report
Posted 6 days ago
Hi Frank, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC
Posted 6 days ago
Pets Best is always professional and helpful.
Helpful Report
Posted 6 days ago
It's great insurance and great coverage. I just wish they would consider a pre-approval process for non emergency procedures. Paying up front for procedures and then submitting the invoice in hope of coverage does not give you the peace at mind that a pre-approval process would so hopefully they'll consider this change.
Helpful Report
Posted 1 week ago
The claims process was quick and easy. However, they do nickle and dime you as a probiotic that was prescribed for my dog by the vet that attended to her gastro upset was not covered. It's only $20 and when the doctor prescribes you something, you take it and it should be covered.
Helpful Report
Posted 1 week ago
Like any other insurance company don’t stop rising the premium price and every day they cover less and less. I do t know if whoever is handling g my claim is a licensed insurance claims adjuster as I can only speak to a customer service. I don’t know how regulated this company may be by Department of Financial Services.
Helpful Report
Posted 1 week ago
I have been very thankful for Pets Best Pet Health Insurance. I would not have been able to afford the level of care I receive for my pets if I have not had insurance. It is comforting knowing that I do not have to worry when my pets get hurt or sick and I can take them to the vet and get the best care for them.
Helpful Report
Posted 1 week ago
My dog underwent a serious and delicate (and very costly) surgery recently and I was somewhat skeptical as to whether the substantial claim amount would be covered. Pets Best covered the claim in accordance with my policy and did so promptly. I am extremely satisfied with their response.
Helpful Report
Posted 1 week ago
Hi Bob, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC
Posted 6 days ago
Primera vez con seguro y no me arrepiento de mi elección.
Helpful Report
Posted 1 week ago
Great, very easy claim submission
Helpful Report
Posted 1 week ago
So far, ~4 years, Pets Best has been great. They denied one claim but it was on me. I failed to provide an itemized invoice. Definitely, recommend!
Helpful Report
Posted 1 week ago
Everything is ok now!
Helpful Report
Posted 1 week ago
Hoped I would never use my accident/ illness insurance policy- but my dog tore his CCL- had to have surgery. Pets Best quickly reimbursed me the 80% after deductible!!
Helpful Report
Posted 1 week ago
Greats, easy to submit claims via app. Took about 10 business day to completed.
Helpful Report
Posted 1 week ago
I used to really love pets best. It was my go-to recommendation. This last accident has been a nightmare with the policy. Nitpicking everything we’re doing. It’s been a revolving door in vet offices 2-3 times a week for a month (and will be for a few more months). Requiring vets notes (which has never been requested previously). Pets Best are now deciding what things cost from the notes and what they want to cover out of our bills. My invoice is itemized, which I have been told multiple times on the phone, but it has been retracted multiple times too. I have also been told that it was on record that I was told it was itemized from a previous conversation. This is causing me to make the difficult decisions of cutting corners of my dog’s recovery. I still stand on the insurance company has the better policies overall. Which is why I gave them a 3 and not a 1. I have been a customer for 4 years and have been extremely happy with them. Had a dog with chemo, and pets best made that all possible. I am really frustrated with how they handled our most recent situation. I will be considering a new insurance company for the next puppy as I am hesitant to be stuck with this company after this current fiasco.
Helpful Report
Posted 1 week ago
We have had our two Bichons covered by PetsBest since they bc were born. The coverage is excellent. It gives great peace of mind going to the get knowing no matter how much the bill is, we only pay 10%. Very easy to submit claims in their app. Definitely, recommend PetsBest!!!
Helpful Report
Posted 1 week ago
Hi Jeff, thank you for sharing your positive experience. Getting a policy when they are young is the way to go. We are thrilled to hear having Pets Best Insurance provides you great peace of mind. We are happy to have you and your two Bichons as part of our Pets Best family! – PF
Posted 6 days ago
Pets Best Insurance is rated 4.3 based on 26,512 reviews