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Pets Best Insurance Reviews

4.3 Rating 22,978 Reviews

81 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 22,978 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims take way to long to get processed.”

Posted 1 day ago

Hi Rodolfo, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 56 minutes ago

“They paid! First time I have done pet insurance and I was skeptical that they would actually pay out over what I paid for the yearly insurance rate. But they surprised me and paid with no issues. I will definitely be sticking with Pets Best!”

Posted 1 day ago

“It's OK, seems like you don't pay very much back.There's always a reason.It's not covered under your policy.so am I happy not really. Not sure.I will stay with you guys much longer”

Posted 1 day ago

Hi Garry, thanks for sharing your thoughts as they are important to us. We empathize with your frustrations around understanding your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. Additionally, our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Policy Information and Wellness Schedule under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim(s), we're happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 45 minutes ago

“I've had pet insurance from Pets Best for two of my dogs, and it's been an absolute lifesaver. From my first dog to my recently passed second dog, having Pets Best insurance provided immense peace of mind. They are incredibly responsive, making the claim submission process effortless. The payouts are always quick, which is a huge relief during stressful times. Pets Best truly made it easier for me to ensure my pets received the care they needed without hesitation. I am incredibly grateful for the service and support they've provided throughout my pets' lives. Highly recommended for any pet owner looking for reliable and caring insurance coverage.”

Posted 1 day ago

“Coverage is comprehensive and affordable compared to other competitors. Claims processing is very simple to navigate via online or mobile app. Processing time is very quick. Communication and customer service is excellent.”

Posted 1 day ago

“The insurance provider deserves BEST in its name. I don’t know about other insurance providers but we have best experience with pets best. We love the service and fast claims processing time. It’s been 2 yrs now and never had a problem with it. We in fact recommended pets best to all our friend and families with dogs. Pets best made us realize how important to have accidental insurance for the pets.”

Posted 1 day ago

“Good coverage once the claim is completed. Takes almost a month to get claim completed which is unsatisfactory.”

Posted 1 day ago

“Pets Best is the best pet insurance I’ve ever had for my dogs. The deductible is totally reasonable and they cover way more than I would’ve ever expected them to. It’s unfortunate our premium has to go up so significantly every year, but it’s also understandable given the current state of our country. I greatly appreciate Pets Best and I tell everyone who has a pet to contact them to insure their pets.”

Posted 1 day ago

“In my recent experience, pets best has handled my claim in a fair and speedy manner. After a couple weeks, they sent an email letting me know my claim was is process. It was settled in a reasonable amount of time”

Posted 1 day ago

“Best chose we could of made for pet in insurance They have been there for our cat through his illness they made everything fast and easy”

Posted 1 day ago

“Not pleased with determination of benefits. On the first two claims made I needed to appeal the decision on both. One of the claims was paid after appeal. Still awaiting a decision on the other appeal. The service was in February 2024. Now at the end of April, still no response. I am beginning to regret leaving the previous insurance company.”

Posted 1 day ago

Hi Janet, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 40 minutes ago

“Pets Best has proven to be what all insurance companies should be about. They honor the commitments within their policies, doing what they say they’re going to do, when they say they they’re going it. Pets Best displays compassion and care for both pet and pet parents. Thank you Pets Best!”

Posted 1 day ago

“Can’t ever get on the website.”

Posted 1 day ago

Hi Barbie, thank you for sharing your thoughts as they are important to us. We understand your concerns about the website functionality. Pets Best strives to provide a seamless experience. If you are using the application, please make sure you are on the newest version. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 41 minutes ago

“Very quick to respond and explain benefits.”

Posted 1 day ago

“Claim was processed the day after I submitted it! I am very impressed so far. This was my first claim.”

Posted 1 day ago

“Easy reimbursement”

Posted 1 day ago

“They were very good and held up their promise. I was reimbursed within 2-3 weeks. Thank you, Connie”

Posted 1 day ago

“I've had Pets Best Pet Health Insurance for my yorkie dog for 5 years and it's the best thing we could've done. They really help to cover the costs of the vet bills, especially the unforeseen ones. I've had 2 big procedures with my dog under their insurance and they covered so much both times. The first time was a dental cleaning with many extractions which ran me around $800. They covered more than half the bill. More recently my dog had an injury on her leg that needed to be stapled closed. They covered much of that procedure. It didn't heal properly and she needed a full surgery to remove the growth that it created. The surgery including pre op was almost $2,000. This insurane covered over $1,700. I couldn't belive it. If you have a pet you must get this insurance and keep it throughout the life of your pet. For my first dog I had a different pet health care plan for her and after 2 years she didn't use it much and we canceled it. Big mistake. Over the course of her life she needed 2 ACL replacements ($5,000 a piece) and many cardiologist appointments that ran $1,000 a visit. I can only imagine how much of that would've been covered had we been under Pets Best Insurance. I'll never make that mistake again. You won't be disappointed by their service and coverage. It can take 2-4 weeks to get reimbursed but it's worth the wait.”

Posted 1 day ago

“Reimbursement was very slow and there was poor communication throughout the process. Initially, I received an email saying I did not provide a proper receipt, followed immediately with an email stating that the claim was being processed. I called to clarify and was told everything looked fine and the claim was being processed. After a couple of weeks I received another email apologizing for the delay. I then checked the claim status online and there were 2 claims for the same date, one for wellness and another for medical. I then called and asked why there were 2 claims when I only submitted a wellness claim. I was then told it was because of a stool analysis, which was part of my pet's check-up. Coincidentally, my pet had the exact same check-up last year and the stool analysis was cleared as part of that wellness claim. It took over 3 weeks for the reimbursement compared to less than a week the year prior and not once did I receive a courtesy call or an email explaining the reason for the delay, just multiple emails stating that there was a delay.”

Posted 1 day ago

Hi Matthew, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 54 minutes ago

“Great pet insurance. Very fair and it’s the first time we’ve ever filed a claim with a pet insurance company and got any of the cost reimbursed.”

Posted 1 day ago

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Pets Best Insurance is rated 4.3 based on 22,978 reviews