Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,573 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,573 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, exact. :)”

Helpful Report

Posted 1 day ago

“First ever claim went very smooth. Emails kept me updated on where they were in the process. Everything I expected to be approved was. Deposit into my bank account was quick. Glad I decided to get Pets Best for my cat.”

Helpful Report

Posted 1 day ago

“Great, Everything was fast, easy and convenient. My only complaint is that they didn't cover some items related to my cat's emergency procedure (dental fracture emergency) because I didn't have dental coverage (this was an emergency involving a tooth, not a dental procedure)”

Helpful Report

Posted 2 days ago

“SO FAR I HAVE SUBMITTED 1 WELLNESS CLAIM. THE PROCESS WAS EASY AND RECEIVED NOTICE OF MY REFUND QUICKLY. THANKS FOR BEING SO PROMPT!”

Helpful Report

Posted 2 days ago

“Pets Best gives you peace of mind knowing you will be able to truely take care of you best friend if something should happen. Their service is timely and stright forward.”

Helpful Report

Posted 2 days ago

“Everything was very easy. Filing a claim is simple and fast. Reimbursement was fast. I’m not too excited about the coverage on my first claim. I took my dog to the Vet for three typical shots. No exam just shots. The bill was about 200 dollars and all I was reimbursed was 45 dollars. I have 3 pets insured here and am paying $169 dollars a month. This is one pet preventative care. Somehow it doesn’t sound like I am really getting a great deal. Is this normal with Pet Ins?”

Helpful Report

Posted 3 days ago

“We adopted a puppy at 8 weeks old we decided this time to get insurance. Well this puppy turned into a medical nightmare. chronic ear infections, allergies and a significant heart murmur. well 4 years old now with ear ablation surgery actually 2 this year 7000$ each side. Pets Best has helped us financially weather this puppy’s issues but also there advice line gave us great advice and helped me decide on surgery I was dragging my feet on. Well turns out surgery was the best decision he got his energy and playful puppy self back. I recommend this plan to all my friends . They pay us back timely and seem to care about your dog. Thank you Pets Best and your awesome team I am a client for life.”

Helpful Report

Posted 3 days ago

“SLOW PROCESSING”

Helpful Report

Posted 3 days ago

“Excellent insurance!”

Helpful Report

Posted 3 days ago

“Everyone i have spoke with has been very helpful.”

Helpful Report

Posted 3 days ago

“Great job on completing the claim. It so nice this is one thing I don't have to worry about. Your always there. Donm”

Helpful Report

Posted 3 days ago

“Took minutes to submit my claim approved check already on the way! No nonsense very professional highly recommend.”

Helpful Report

Posted 3 days ago

“I spoke with many helpful customer service representatives and appreciated their expertise. My only negative experience with pets best was the fact my claim was closed out due to them “not receiving” documents from both of my vet offices which I was assured were sent over and CC’d in the email. Not sure where pets best got the communication issues. They had to resubmit my claim and it’s taken almost 5 months for everything to be finalized. It was honestly very frustrating due to my payments still coming out monthly for the insurance and not being reimbursed for many months later. Other than that I love this insurance and love the customer service reps I talked to throughout these months.”

Helpful Report

Posted 3 days ago

“I'm so grateful for Pets Best pet health insurance. They have treated us and our pet very well. Thank you!!”

Helpful Report

Posted 3 days ago

“Very timely”

Helpful Report

Posted 3 days ago

“very responsive to claims! Helpful with helping me reducing premium to more affordable.”

Helpful Report

Posted 4 days ago

“I haven't had the insurance for very long as we just got our Mini Australian Shepherd puppy a few weeks ago. However, before I purchased pet insurance, I did extensive research and found Pets Best to be the best all around pet insurance in terms of options, coverage, and price. Our puppy had his first well puppy visit last week, and we were reimbursed directly into our checking account within 4 days of submitting our claim.”

Helpful Report

Posted 4 days ago

“Inept claims processing and customer service; I had to email more than 5 times and give them the same information to finally get a claim to process and they denied a portion of it due to misunderstanding the records. I had to spend hours on the phone because they would only send auto-generated email responses. At least it’s cheaper than other options. The agents were nice.”

Helpful Report

Posted 4 days ago

“I really wanted to give it a five star rating but pet‘s best pet health insurance has gone up in price tremendously since we signed up our dog seven years ago.”

Helpful Report

Posted 4 days ago

“Let's best pays timely for the most part. I have been waiting for one claim to be paid, but because of its amount, I'm sure it has to go through a lot of approvals. They explain why they don't cover certain charges on the "explanation of benefits" which will answer your question without having to call or email them.”

Helpful Report

Posted 4 days ago

Pets Best Insurance is rated 4.3 based on 27,573 reviews