Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,601 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,601 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

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“The response was quick and the payment was what was expected. I am very happy with this insurance.”

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Posted 1 day ago

“Last year, your company was the best; but this year it was not. I received an email stating that nothing on my pet's vet visit wasn't covered because it was normal to procedures. I had wellness coverage and didn't understand why it wasn't covered. And then I received another email stating that I was getting a reimbursement of $95 for the vet invoice and pro-rated amount of $32.85 for canceling my insurance.”

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Posted 1 day ago

“Takes forever to get claims processed and their customer service is a joke. You can't connect to anyone. Waited on hold an hour with no response.”

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Posted 1 day ago

“App is clunky and rates have doubled every year”

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Posted 1 day ago

“Although they have great customer service and update you along the way. I would suggest hiring more claims analyst it should not take so long to process claims.”

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Posted 1 day ago

“Only takes 3 weeks or so to get a claim processed.”

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Posted 2 days ago

“The website is well constructed making the submissions very easy. However, for the cost of the insurance, the pay out percentage is very poor. I will be cancelling mine.”

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Posted 2 days ago

“Everything is great, except it took a month to get result of the claim. That was much longer than my first claim. But, I understand after the first of year may be extra busy.”

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Posted 2 days ago

“NexGuard combo was not completely covered, even though it is supposed to be. Many claims required resubmission, and claims take a very long time to process. Appeal was rejected even with a letter from the veterinarian.”

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Posted 2 days ago

“It takes to long to process claims. Interest is accruing while I'm waiting for payment.”

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Posted 2 days ago

“It takes too long to get reimbursed is one thing I would like to see improved upon. You submit the claim and then there is always it seems an email at some point that states "sorry for the delay" . Should not be this way on every claim. Customer Service is always nice and helpful.”

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Posted 2 days ago

“Takes a long time for claims to process and not covering most of the expenses”

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Posted 2 days ago

“Suggest when submitting a claim for a reimbursable procedure, in order to expedite reimbursement, Pets Best send a brief and explicit list of all the documents needed to process the claim. I have asked for confirmation of receipt of the documents submitted; I do not get this information. I have found it very frustrating to receive an email from Pets. Best stating all documents have been received to process the claim and then days or weeks later get a letter and or an email stating more information is needed.”

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Posted 2 days ago

“I love my dog, yes, she is getting older. But the premiums have risen dramatically in the last year. I'm spending more for her insurance than my own. I know that older dogs usually meet more health crisis, but I feel that the algorithm should take into consideration the breed of dog. Chihuahua's live a lot longer life span that the larger dogs, and I feel that the rate of insuring them should reflect that. What a 14 year old Golden will be on its last legs,(do they get that old?) my chi's are still running around like crazy. Yes, this one is suffering from trachael collapse, but is only on one medication and there isn't much else in the way of treatment. Other than that, I find the web page and claim portals to be excellent.”

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Posted 2 days ago

“Unclear policy coverage. The policy stated it would cover damaged teeth but then didn’t cover the repair of damaged teeth. Not impressed.”

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Posted 2 days ago

“Wry good coverage and speedy repayment once I’ve sent in receipt from the convenient app in my phone!”

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Posted 2 days ago

“Fantastic and timely service on all claims. Terrific staff, all competent and friendly. Highly recommend Pets best!!”

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Posted 2 days ago

“We've had a great experience with Pet's Best covering our dogs meidcal bills. Premiums go up as they age but it's no different than with any other pet insurance company and we have not had any issues with them paying claims. Processing on average take about 30 days, which again, is a reasonable amount of time to obtain any pertinent information from the vet etc. Definitely provides peace of mind even though you hope you never have to use it for anything major.”

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Posted 2 days ago

“I've been a member of Pets Best for many years and have always had a great experience related to getting claims paid in a timely fashion. I recently had to submit claims and my experience was extremly friendly and efficient. Thank you Pets Best!”

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Posted 2 days ago

“Everything is good it just takes too long for the case to be reviewed and to get your money back”

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Posted 2 days ago

Pets Best Insurance is rated 4.3 based on 30,601 reviews