Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,775 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the best decisions I've ever made.”

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Posted 1 week ago

“Excellent customer service!! Quick claim reimbursement, easy to reach out by phone- always real person answering and helping!!”

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Posted 1 week ago

“Greta insurance, so glad to have it!”

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Posted 1 week ago

“very easy to submit a claim, although my premiums have consistently gone up as my pets have aged, I still feel that Pets best is the best protection against castatrophic illness”

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Posted 1 week ago

“The customer & claims experience has been disappointing. I'm told a system change has been in place so dramatically complicated the online claims process as well as very lengthy customer service on the phone. We lost a pet and this underwhelming service has not provided much comfort during our loss.”

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Posted 1 week ago

“Great. No hassle claim processing. My pet passed suddenly and PETS BEST handled and processed her claim without any unnecessary stress to myself and my family. The death of a pet is a tragic event for families and PETS BEST was there for us. Thank you PETS BEST.”

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Posted 1 week ago

“Takes way too long for reimbursements. I submit multiple claims the same day and get one approved, takes weeks for the others to be approved. The website down for weeks so I couldn’t submit claims. Unacceptable. Hard to get through by phone. I finally got through to customer service. Let them know my girl passed away, she said she’d send an email to confirm cancellation. 2 weeks later still have not received. Not happy with the current situation concerning claims and reimbursements.”

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Posted 1 week ago

“Quick and easy to submit claims via app. Claim was processed within 1-2 days tops. Had everything directly deposited into account. Glad I got the great coverage!”

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Posted 1 week ago

“Doing fine thus far.”

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Posted 1 week ago

“So easy to submit claims. I was kept informed of details while they process the claim. Payment was made quickly to my personal account.”

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Posted 1 week ago

“Claim was approved. Processing took longer than I expected. Otherwise I’m happy.”

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Posted 1 week ago

“Easy submits of claims. Website is very easy to navigate. Great insurance.”

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Posted 1 week ago

“Pets best is THE BEST! I’m never afraid to take my pup to the vet…..”

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Posted 1 week ago

“Easy to submit a claim and prompt response”

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Posted 1 week ago

“Its truly a pleasure having you as my dog's insurance carrier. You make everything so easy! I wish every company operated in the same manner. Thank you for being reliable and honest!”

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Posted 1 week ago

“I could not ask for a better pet insurance company. Pets Best makes it easy to submit claims, their policy is clear, and they pay as promised very fast. I do not understand why anyone would use another pet insruance company.”

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Posted 1 week ago

“I’ve had Pets Best insurance for a long time now My dog is getting older and I need it for her medication’s I guess the main thing for the last few claims was your website being down. When I was trying to submit my claim last month (and by the way, )I’m just now getting reimbursed which I think 6 to 8 weeks is plenty long to wait for reimbursement. Anyway… . Every time I got a message that you needed more information .. (which just turned out to be it was cut off. I did send it because I do every single month with her medication refills so I know what to send ). I was Johnny on the spot giving it to you. But I have to wait because you guys can’t seem to fix the website. And not only that every time I ask one of the agents how long it’s gonna be they always said tomorrow… it got to be a joke,…. But that being said.. You don’t have any problem taking my premium. Which is $270 a month by the way, which is my choice because my dog is getting older. I have no plan on canceling it or changing it. My advice to you is ….. Fix your website. It’s extremely irritating. So as you can tell… I was pretty frustrated with your website… I’m actually waiting on a chewy delivery so I’m gonna have another claim to file by the end of the week. I guess time will tell if you fixed it”

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Posted 1 week ago

“Excellent service and prompt payment.”

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Posted 1 week ago

“This is my first pet insurance and so far I am happy about it. The enrollment is easy , though you have to wait two weeks for the insurance to start, the claim is easy, it’s done online , upload the receipt and invoice, but reimbursement is received within a month. And when I need to talk to someone , I don’t have to wait long for representative.”

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Posted 1 week ago

“TL;DR good coverage, relatively affordable, good customer service I've had Pets Best insurance for my two cats for just over a year. Claim submission process is pretty easy overall. The Claims Explanation document is a bit hard to follow. Would be really helpful to have a summary of reimburstment value in the document. The couple times I've had to call to resolve something were handled pretty quickly. There was one instance where I had emailed my cat's medical record separately following an email requesting the information, but I didn't receive a confirmation that it was getting processed. It was taken cared of after I followed up. Not perfect but I would still recommend Pets Best in the end.”

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Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 29,775 reviews