Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.29

4.3 Rating 26,255 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

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“Pets Best always has great customer service and they process their claims quickly. I usually receive my payment back within a few weeks. I would highly recommend using them to cover your pets from illness and injuries.”

Helpful Report

Posted 1 week ago

“Overall good. However, if you need assistance over the phone, the customer service representatives don't seem to have the desire to help you with your inquiries.”

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Posted 1 week ago

“I appreciate my claim was covered after 3 weeks; however for an emergency vet visit, not sure why so much verification and review was needed from er and vet.”

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Posted 1 week ago

“Price continues to increase while benefits decrease”

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Posted 1 week ago

“They reviewed and approved my claim in a fast and clear manner. I have a follow up claim in review and hope for the same great service”

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Posted 1 week ago

“It was very easy to make the claim and the disbursement. This was my first time and it was excellent. I recommend them.”

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Posted 1 week ago

“Easy claim process, good coverage.”

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Posted 1 week ago

“Customer service was always great”

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Posted 1 week ago

“Excellent. The closest thing to perfection when it comes to insurance.”

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Posted 1 week ago

“No problem handled my claim with speed and efficiency”

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Posted 1 week ago

“This is only my second year with Pets Best Pet Health Insurance and they have been very quick with my claims. I would refer them to anyone.”

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Posted 1 week ago

“Fast returns, updates. This is the best insurance.”

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Posted 1 week ago

“So nice and helpful on the phone and very prompt in looking at Max’s vet bills.”

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Posted 1 week ago

“I love PetsBest! Have been with them for a few years and while yes, there are occasionally some weird things they don’t fully cover, and they don’t cover preventative treatment which sucks, overall I like them! As the owner of a tiny Yorkie who gets into EVERYTHING from chocolate to weed to advil liquigel capsules (list goes on and I swear I’m a good dog mom), it brings me so much relief to know we are covered and that I can always say yes to what the ER presents as a “conservative treatment” without worrying about finances. For context, I just submitted a $1300 emergency claim and got back $1K (and my deductible is $200). $100 out of my pocket for a 6+ hour ER stay is more than fine with me, and I’ve already made back what I spent on my annual premium.”

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Posted 1 week ago

“We have had several visits this Fall, and every time I submitted a claim, I was given the status within a few days. Also, the reimbursements really helped to care for our dog.”

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Posted 1 week ago

“I’ve only made one claim but so far it seems good. Abby has another appointment on Friday so we’ll see how it works that time. It did take two tries because I didn’t realize the list of services with the prices and a $0 total wasn’t the receipt. I had to check the app to figure out that I’d sent the wrong paper.”

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Posted 1 week ago

“This is my 2nd dog on Pets Best Insurance. I've never had a problem”

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Posted 1 week ago

“Submitting claims is very easy and the explanation of benefits is clear. I always know how much has gone to my deductible and why a line-item is or isn't covered”

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Posted 1 week ago

“Quick response to claims. Wish you paid more on wellness.”

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Posted 1 week ago

“Pets Best was the best decision I made for my senior rescue cat, DeeDee. DeeDee struggled with a range of health issues from arthritis, to pancreatitis, to ultimately kidney failure... Pets Best made all her medications and treatments possible for us. Claims were returned in a timely manner, and explained in a straight forward way. I never had an issue with coverage or claims not being payed out correctly. I recommended Pets Best to many friends throughout my time using them. I always showed them how easy it was to just take a picture of your Vet Bill Receipt and boom, the claim is done. I hope the Pets Best team knows they are doing great things for Pet Owners. Best insurance company I've ever dealt with. I left only due to DeeDee's passing at 15 1/2 years old, covered for all 6 1/2 years I had her through Pets Best. Thank you again. I will use this service in the future.”

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Posted 1 week ago

Hi Sidney, thank you for sharing your experience. We are so sorry to hear of the loss of your senior rescue cat DeeDee as we understand that losing a pet is like losing a family member. We are thankful to hear having Pets Best helped you make all DeeDee’s medications and treatments possible. Our thoughts are with you at this difficult time. Thank you for being a part of our Pets Best family. - PF

Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 26,255 reviews