Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,603 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,603 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We decided to get pet insurance after one of our dogs had emergency surgery that cost way more than we expected. In that moment we did not care what the cost was, we just wanted our little girl to make it. We have now had Pets Best coverage for both of our dogs for 3 years, and thankfully we do because one of our dogs just got diagnosed with cancer. Pets Best has been reliable and has reimbursed all the costs so far after meeting the deductible. I recommend Pets Best to everyone I know! We love our dogs and have peace of mind knowing that we won’t have to turn down necessary healthcare due because we can’t afford it.”

Helpful Report

Posted 1 week ago

“Very reasonable rates, reliable payment, quick turnaround on claims filed. Dependable”

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Posted 1 week ago

“Excellent coverage options and easy to file claims.”

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Posted 1 week ago

“Great insurance company. I got my reimbursement within three days of my claim. No questions asked. Explanations were clear and understandable. I wouldn’t go to any other company for my pets.”

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Posted 1 week ago

“I am very pleased how PetsBest helped in getting my pet treated due to an accident. The web based application is so easy. And approval and payment system is so streamlined - I am really impressed. Thank you.”

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Posted 1 week ago

“Pets Best is extremely helpful and their claim process is easy to use!”

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Posted 1 week ago

“The time from start to finish from when you submit a claim is so very long most times 30-45 days. They always send me emails saying my vet is not responding to them but it’s never true as my vet copies me on everything they send over. Then there was a time recently when I couldn’t submit claims because their website was not functioning properly and I called and they said they were aware and it took several weeks to get fixed. During that time they told me I didn’t have a bank acct on file which was a lie as I had direct deposits many times before and had to send actual checks which took 2 weeks. I would never recommend them to anyone.”

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Posted 1 week ago

“The insurance never seems to cover anything, yet their rates keep going up and up and up. It's unbelievable the amount they are charging for coverage. I'm planning to look at other available plans. They are just too expensive for the little they cover.”

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Posted 1 week ago

“Convoluted explanations of benefits, extended wait times for claim processing, terrible customer service and an app that is NOT user friendly. Im not sure what is good about this pet insurance.”

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Posted 1 week ago

“Very happy I chose pets best insurance for my Oliver”

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Posted 1 week ago

“I've had an overall good experience with Pets Best so far, but with one HUGE caveat: Though the phone reps are just wonderful -- super friendly, knowledgeable, and helpful -- and the payments are usually pretty fast, the company's email practices are VERY misleading. I've gotten so many emails that have said "Sorry, we can't cover this claim" -- very upsetting! -- only to THEN read the attached EOB (Explanation of Benefits) and find out that they actually *might* cover the claim, they just need more information from me. Very confusing -- especially for new policy holders -- and something that should be changed! Other than that, the company provides great coverage -- and again, the customer service agents are fantastic. I've saved an enormous amount of money so far (my dog has allergies, and the meds are very expensive), so all in all I'm glad I have the coverage!”

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Posted 1 week ago

“Insured for 6 years and still happy to pay the renewal. Reimbursement for services are quick and easy!”

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Posted 1 week ago

“Mucha eficiencia y muy buen trabajo”

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Posted 1 week ago

“The claim took longer to process than normal”

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Posted 1 week ago

“I was disappointed with the reimbursement amounts approved. I do not plan to renew the policy.”

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Posted 1 week ago

“Good insurance but my premium went up 56%. I had to raise my deductible to afford it. It takes forever to get through too.”

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Posted 1 week ago

“Pets best provides excellent coverage, and outstanding customer service. The premiums are very reasonable and I am able to maintain a policy that covers all five of my dogs. I recommend them highly..”

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Posted 1 week ago

“Can't upload my receipts from vet appointments to get reimbursement”

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Posted 1 week ago

“PetsBest when we first joined was qu8ck with claims, now we've had several that have taken nearly a month to recoup our money.”

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Posted 1 week ago

“Fast an easy, a litle back and forward, and once i couldn't upload info using the app, i sent it by email”

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Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 30,603 reviews