Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,732 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,732 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

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“It has taken repeated efforts to get responses and action on my claims. I sent an email requesting the date when you sent reimbursement to my bank. No reply.”

Helpful Report

Posted 1 week ago

“I pay for the top insurance plan offered. I submitted a standard visit bill and was outright declined any reimbursement. I submitted an emergency vet bill and was only reimbursed for a third of it. This insurance is a joke. I'd rather save the money I spend on the premium.”

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Posted 1 week ago

“It takes a long time for the reimbursement. The app is always crashing.”

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Posted 1 week ago

“Pets Best insurance really the BEST pet insurance!! I've used them for years for my dogs!! They always reimburse fairly with very minimal wait time!! They have good choices of coverage too. This is an honest review from a loyal customer.”

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Posted 1 week ago

“Great service! Thanks”

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Posted 1 week ago

“Easy claim forms, great customer service, reasonable waiting time for claims”

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Posted 1 week ago

“Reliable, good claim response times”

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Posted 1 week ago

“Pets best has helped me tremendously with 2 of my boxers being on apoquel. Quick to reimburse once my invoice was submitted.”

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Posted 1 week ago

“There are things that are not covered and I don't understand that.i.e.Lymes disease shot”

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Posted 1 week ago

“I am not impressed with this insurance. You should be able to cancel your subscription as easily as you signed up - not the case. You have to call their service desk to do so. Additionally, you can’t contest claims easily either - also requires a phone call. I filed my first claim and they mis-categorized a charge and denied it.”

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Posted 1 week ago

“this is the first pet insurance I purchased for my cat. I have had no problems getting claims submitted nor being reimbursed. They me updated with the payment info which is a nice help”

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Posted 1 week ago

“We have been pleased with the rapid processing and clear explanations of what is and isn't being reimbursed.”

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Posted 1 week ago

“Considering a monthly fee of about $150, I am , somewhat puzzled by the low amount allowed by Pets Best payments. The next bill just sent is approximately $2300.00. I will very disappointed if I get nothing back!”

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Posted 1 week ago

“They are always helpful and refund my money when needed”

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Posted 1 week ago

“Premiums continue to go up and coverage is minimal. Insurance in general is extremely expensive but necessary I guess.”

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Posted 1 week ago

“Good insurance”

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Posted 1 week ago

“We have had our insurance with Pets best for 5 yrs. We has a sudden death of one of our dogs and spent thousands of dollars to save him. We had to reevaluate our idea that we would just pay the expenses as they came in, our dogs were pretty young at the time. We have been very happy with our insurance and the coverage. They are easy to deal with, easy to submit a claims, staff that I have spoken to are very good as well. Highly recommend them.”

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Posted 1 week ago

“I can’t recommend Pets Best enough. Their customer service is amazing. Real people who actually care and know what they’re doing. The coverage options are straightforward and easy to understand, which isn’t always the case with insurance. Yes, like any insurance plan, there can be some sticker shock, but they allow flexible payment schedules (monthly, quarterly, annually), which really helps. Vet bills aren’t cheap, so having insurance like this is a lifesaver. I’ll keep bragging about them!”

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Posted 1 week ago

“I searched many pet insurances. And pets best is the best ! Submitted a claim on Monday was reimbursed by Friday. Love it and I know my baby will be taken care of. Gives me peace of mind knowing if she needs something I can afford it.”

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Posted 1 week ago

“Claims were processed quickly and to my satisfaction!”

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Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 27,732 reviews