Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,969 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having Pet's Best Insurance has helped us keep our dog healthy. You have enabled us to manage the costs of regular care and also more than one surgery. The only complaint I have is the amount of time it takes to get claims settled.”

Helpful Report

Posted 1 week ago

“Amazing and speedy service.”

Helpful Report

Posted 1 week ago

“Pets Best has been great to insure with. They respond quickly to claims and provide prompt notice when they need additional information. Benefits are laid out at an affordable premium and they have helped me tremendously in emergency situations. I would highly recommend!”

Helpful Report

Posted 1 week ago

“I just filed my first claim after having met my deductible and I’m very disappointed to see how little I am receiving in reimbursement for my dog’s $800 well visit. I know it’s in the documents, but it just doesn’t feel good to spend so much for insurance and still have to pay so much out-of-pocket.”

Helpful Report

Posted 1 week ago

“I was very happy with the outcome of my claims. However it seemed to take a long time to process. I provided all invoices doctors notes test results at the time of submission and they read requested them from the doctor's office. Other than that I was pleased with the outcome”

Helpful Report

Posted 1 week ago

“Eventually claims were completed but it took many attempts to get there. claims sent back with instructions to fix things that were not clear what was wrong- until you talked with a tech- like blurry image, image cut off. or wrong format-I had no idea what that meant. Claim numbers seemed to change also if you resubmitted something if it was denied- confusing. In the end- the final explanation of benefits was very clear and concise.”

Helpful Report

Posted 1 week ago

“I have wellness Insurance on our Dog Maddie and you all did not cover any of the $150 charge for Senior Wellness w/fecal due to reaching $2,500 per incident. I guess i wonder why there is a limit on Senior Wellness Visit. Unless you just don't cover Senior Dog Wellness Annual Visit. You did cover the exam, Bordetella Vaccination and Leptospirois Vacccination. Disappointed”

Helpful Report

Posted 1 week ago

“I’ve had Pets Best for almost 2 years now and the quality of service and turn around time for claims is excellent.”

Helpful Report

Posted 1 week ago

“I have had challenges the past few months getting a claim paid that was denied initially for outstanding vet records. There was confusion as the vet records were provided on letterhead of another vets name (the two are owned by the same company). Once that issue was identified it still took 5 phone calls and nearly 2 months for the claim to be processed and paid. Admittedly I started communicating with my HR about other pet insurance options. I am now cautiously optimistic as things seem to now be correct and hopefully my future claim experiences will be better.”

Helpful Report

Posted 1 week ago

“Easy to use, reasonable processing times, great service!”

Helpful Report

Posted 1 week ago

“I have had no issues with this insurance pays just like they say. There are rate increase but every insurance I have had has these. Hey are responsive when I have called and took care of my pet when she was diagnosed unexpectedly with mast cell cancer”

Helpful Report

Posted 1 week ago

“Highly recommend. Quick payments and great customer service.”

Helpful Report

Posted 1 week ago

“I’ve had them for over 2 years. First claim and they paid 1/3 of the bill. Not sure I see the benefit yet.”

Helpful Report

Posted 1 week ago

“I have never had an issue with my claims. They are very timely on reviewing it and paying out.”

Helpful Report

Posted 1 week ago

“Pests Best Pet Health Insurance is a trusted asset complementing the care provided by our vet. Oliver recently developed GI problems which resulted in an unplanned trip to the vet. The vet staff provide the necessary battery of tests and meds needed to reolve our Yorkie's problems which we paid for before leaving the vet. Upon reaching home, a claim was submitted to Pets Best and it was processed within a week and our bank account had received the claim deposit a few days later. All-in-all this was a seamless process (just like all previous claims with Pets Best). We are very satified clients.”

Helpful Report

Posted 1 week ago

“I have utilized a few different insurances for my pets, I cannot say enough great things about Pets Best. They are clear in the requirements, helpful guiding through the claims process and quick with reimbursement. My dog is alive because of Pets Best!”

Helpful Report

Posted 1 week ago

“Our cat had many health issues and Pets Best was with us through all of it. They were fair and reasonable. When our cat died, they showed genuine empathy.”

Helpful Report

Posted 1 week ago

“They are very slow to pay claims and raise premiums every year even if your pet hasn't been sick.”

Helpful Report

Posted 1 week ago

“easy to submit claims and quick turnaround”

Helpful Report

Posted 1 week ago

“i have had Pets Best insurance for my dogs starting in 2007. i find their reimbursement process to be effective.”

Helpful Report

Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 27,969 reviews