Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,819 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,819 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t deliver as advertised. First they make sure deductible is covered then after that benefits for what ever (wellness accuracies) has been met so no money is do and payable. I felt confident to take my fur baby in for dental and was told my maximum amount due had been met. She still needs two extractions and with this worthless insurance I’m sure it will cost between she has to go to a dog dentist veterinarian can’t do what needs to be done. They have NEVER covered 90% of anything.”

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Posted 1 week ago

“The insurance itself has a good coverage, fast payouts, but the annual increase in price is crazy, I don’t think I will be able to afford it soon.”

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Posted 1 week ago

“They have always been good to us. When I have had questions I can call and easily speak with a real person who is patient and understanding. The premiums have been reasonable and the claims are processed quickly and fairly. We recommend them to every single dog parent. We feel really fortunate to have them for all of our dogs. The first thing I do when we get a pet or someone in our family gets a pet is get a plan with pets best. If I could rate them as a 12/10 I would.”

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Posted 1 week ago

“Overall excellent and I submit claims and occasionally have to resend it but overall very easy to work with and I would recommend them.”

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Posted 1 week ago

“Very responsive and helpful! Fast turn around”

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Posted 1 week ago

“I’ve had the worst experience recently. You denied a claim off a false statements. I’ve been a member for over 4 years paying monthly. I filed an appeal and have heard nothing back. What it feels like is you’re avoiding paying something if it’s a little larger ticket item. It’s bad business and customer service helped with zero. They couldn’t even tell me the dates, even asking over and over. I’m very upset and of the appeal isn’t seen, I will take another course of legal action.”

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Posted 1 week ago

“I had the unfortunate need to file claim. The process was easy online and was handled promptly. Reimbursement was received as a direct deposit within just a few days thereafter. Overall a great experience. Thank you”

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Posted 1 week ago

“Very pleased with the rapid review and payment of benefits for the recently submitted veterinary bills after one of my Maine Coons boys developed a life threatening urinary tract blockage”

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Posted 1 week ago

“Pets Best Insurance is affordable and they are very prompt in repayment!”

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Posted 1 week ago

“Pets Best is much appreciated, peace of mind is well worth it”

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Posted 1 week ago

“Communication, receipt of claim, claim stays was good”

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Posted 1 week ago

“I have had a decent experience with Pets Best. It seems to take longer and longer to get reimbursed after submitting a claim. One claim was “pending review” for 3 weeks.”

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Posted 1 week ago

“I've submitted claims twice. They responded very quickly. Was very pleased with service.”

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Posted 1 week ago

“No complaints”

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Posted 1 week ago

“The company pays the invoices well…. When renewal time comes though the rates increase greatly and we had to cancel one on our pets this year because it became unaffordable. From $75 to $145….”

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Posted 1 week ago

“Cancelled policy on one pet, only keeping on another since my deductible has been met but will switch back to Trupanion. Will not be recommending to clients. No portal for hospital, vet pay takes forever so even my hospital doesn’t want to use, they cannot keep sent records straight, had to send and upload multiple times, wrong contact information for my hospital, difficult to get in direct contact - message system is not helpful, must call. You get what you pay for I guess. That’s why they are less expensive than Trupanion but overall not worth it.”

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Posted 1 week ago

“We have two dogs with chronic health issues. Pets Best has been a lifesaver, in terms of helping us manage to pay for their care. They are extremely responsive and the payment process is very fast, especially through the app. I highly recommend them.”

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Posted 1 week ago

“Great experience for submitting claims using the Pets Best app. Most of my claims are processed quickly with a reimbursement with several weeks.”

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Posted 1 week ago

“Great exerience with Pets Best during my first year of membership. I have two young cats. One is currently experiencing skin concerns and inflammation. My claims have always gone through very quickly and coverage has been reimbursed prompyly. Highly recommend.”

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Posted 1 week ago

Hi Lisa, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 1 week ago

“PetsBest has made it possible to treat our 7 year old dog who has several mast cell tumors. They have paid thousands of dollars in claims. When I first submitted claims (around 9 months or so ago), they took almost a month to pay, but the past few months they pay quickly (within a week or so). I wish that premiums had not gone up as much this past year, but I really can't complain with all of the money I have saved.”

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Posted 1 week ago

Hi Cindy, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! -AS

Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 32,819 reviews