Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,775 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Over A Month
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had Pets Best since I had my baby in 2020. He just passed last Friday. I am grateful that they processed my claims in a quick manner. Paying all my puppy’s emergency services, surgery and ICU was very costly. And losing him was heartbreaking. With Pets Best processing my claims and getting me reimbursed, it at least helps financially. No doubt, i will get pets best again for my future puppy.”

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Posted 1 week ago

“Claims processing was quick - submitted claim afternoon 5/5/26 and amount covered was deposited in checking account on 5/7/26.”

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Posted 1 week ago

“Denied my claim at first for a bs reason. Had to resubmit for review and it took forever a response. Eventually I was mostly reimbursed but there was still some questionable parts that were denied. Typical insurance company behavior. Unfortunate.”

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Posted 1 week ago

“I can't say enough good things about Pets Best Insurance. They always cover what we expect. We have never had an issue with claims or reimbursement...even with the larger $ claims. Their app is quick and easy to use; claims can be entered in minutes. Once submitted, the claims are quickly processed and payment is received a few days later. I highly recommend Pets Best!”

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Posted 1 week ago

“Fast, easy, painless claim submittal experience.”

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Posted 1 week ago

“The problem I find is that it’s impossible to reach someone via phone but other than that it’s good”

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Posted 1 week ago

“The only thing I wish if we could find out if our claim could do in a more timely fashion. Other than that I am really happy with Pets Best.”

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Posted 1 week ago

“So far I have had a very good experience with PetsBest. From claims to general customer service the are helpful and responsive.”

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Posted 1 week ago

“I called 30 times sent 2 faxes for Diego didn't receive anything”

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Posted 1 week ago

“I was so pleased when I called in and my questions were answered easily. The process with my claim was also very easy. The app is easy to follow and my claim was approved fairly quickly. I appreciate the email communications throughout the process. Highly recommend Pets Best. They helped me ensure my pup got the best care!”

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Posted 1 week ago

“I think it's terrible that every time I submit a claim and have an itemized bill, it gets rejected. I have three dogs, which I pay a lot for each month. I have been using your company for over four or five years. Just having a paid statement from the Vet should be enough. I am tired of this nonsense and wish it would STOP!”

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Posted 1 week ago

“I’ve had pets best for 4 years. Never had any issues with the insurance. I feel it’s the best pet insurance ever.”

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Posted 1 week ago

“Your prices suck and go up every year. Even though my dog doesnt have a lot of claims. Your coverage seems to cover less too. I used to really like yall but not anymore after all the changes and price increase. Im looking to switch to someone else.”

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Posted 1 week ago

“Hands down the easiest experience I've had with insurance, pet and human. I've been with PetsBest since 2021 and recently added my new pup to the policy in 2025. I've had 2 claims during this time and they were both paid out promptly. The EOBs provided are easy to understand and I like the fact that I can modify the policy annually based on my pets' needs. The cost for my older dog increases every year, which I expect, but I feel the increase is fair and not at all excessive. I've read about other providers and looked into their offerings, but I've stayed with PetsBest because I feel the offer a quality policy at a fair price and they pay according to the agreement. I'm very satisfied!”

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Posted 1 week ago

“Quick, easy and supportive”

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Posted 1 week ago

“I cancelled my insurance because its a rip off..I pay $45 a month and each year you only 1/3 of my pet vet bills..”

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Posted 1 week ago

“Excellent”

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Posted 1 week ago

“I will be dropping the wellness as It barely reimburses you for anything! I regret purchasing this policy! 800 dollars for wellness check which includes vaccines and bloodwork and only received 255 back! It’s a waste”

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Posted 1 week ago

“Such an amazing experience. Quick turnaround for payment and coverage as our policy defines it. No nonsense!”

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Posted 1 week ago

“Communication with customers is lacking, such as What ever happened to the app???”

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Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 31,775 reviews