Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,775 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent 2 claims for my pup. My claims were processed quite promptly. The process was very easy!”

Helpful Report

Posted 1 week ago

“The insurance itself is fine, but the app and website are terrible. Customer service when I used it was good. The app and website are almost too difficult to use.”

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Posted 1 week ago

“Easiest process ever!! Quick response and turnaround. Can’t beat the coverage!!”

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Posted 1 week ago

“Review of claim time has increased since I've been a customer with my first dog. Premiums have gone up twice in the past year.”

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Posted 1 week ago

“Love the insurance and benefits they provide. The portal goes down too often is my only complaint”

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Posted 1 week ago

“Best place for you to go with your pets they are awesome”

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Posted 1 week ago

“Quick and easy to submit claims and if you don’t understand it the people who work in the customer service are amazing at explaining it to you in a way you can understand!”

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Posted 1 week ago

“Timely responses and fair assessment of our dear pets situation.”

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Posted 1 week ago

“I am grateful for the safety net. However, I had to battle to get coverage for both my pets as they are rescues. Also, my premiums in the second year of coverage, jumped significantlymaking the insurance barely cost-effective. When I did a comparison of what I pay into Pets Best, versus what gets reimbursed, into ChatGPT… The result was I losing money. The only reason I've kept the insurance is because my cat does have an ongoing illness and at any time he could have an emergency. So, having said all of this, if your pet is healthy, I would highly recommend getting a care credit card, which is specifically designed for Pet medical bills, and paying off the credit card. It is way more cost-effective. It's for these reason Pets Best gets median score. Not fantastic, not affordable, not easy to manage, slow return on claims, and frustrating. In today's economy, pet insurance does feel like a luxury item, but sometimes it's necessary. Again, I am grateful for the safety net, as it is necessary for me having a cat with an ongoing illness. I don't know if it's a good fit for everyone.”

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Posted 1 week ago

“I've been with Pets Best for 14 years. When provided with all the correct information, they have always been fair, and paid in a timely manner. The premiums are high, but I consider it a savings account for my dogs”

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Posted 1 week ago

“Pets Best has been great so far.”

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Posted 1 week ago

“Very frustrated that I can't increase my coverage options later after my initial selection. For example, I can't add new coverage(s) for a healthy young cat I have, in case she needs those when she gets older, simply because I didn't choose those coverages years ago. This makes me want to change to a totally different company where I have those options for her.”

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Posted 1 week ago

“Pets Best gives us peace of mind so we can take care of our family puppy in the ways he needs to be cared for.”

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Posted 1 week ago

“So easy to sign up. Very user friendly app. When in doubt, submit your invoice. You will be happily surprised.”

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Posted 1 week ago

“I am happy with the insurance, but I wish the time between inputting a claim and the explantion of benefits was shorter. It is consistently over 3 weeks for me, which is often a long time without money from expensive vet bills.”

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Posted 1 week ago

“Really helped us through some emergency procedures, surgery and a cancer diagnosis.”

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Posted 1 week ago

“Loved how easy it was to submit a claim or claims and the rapid response by Pets Best. They are worth every cent!!”

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Posted 1 week ago

“Very unhappy with the recent "Technology" Updgrade. I can't submit my claims online, I continue to get "blocked" request messages. Please contact me immediately.”

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Posted 1 week ago

“Pets Best is wonderful insurance for pets. My policy covers the majority of my pet's vet bill. My coverage is affordable and Pets Best is amazing!”

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Posted 1 week ago

“Very slow with payments, long wait on the phone and some people are not friendly”

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Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 29,775 reviews