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Pets Best Insurance Reviews

4.3 Rating 26,536 Reviews
80 %
of reviewers recommend Pets Best Insurance
4.3
Based on 26,536 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
I requested some pre approval advice / assisentence on a procedure for my pet AND STATED THIS WAS NOT A BILL BUT WHAT WOULD BE COVERED OR NOT... YOUR REPLY WAS NOT A GOOD CLAIM ????
Helpful Report
Posted 1 week ago
Long delay in claim processing. If I had not called Pets Best to find out they make no further effort after making a “records request “ to my veterinarian, the claim would have closed. My veterinarian had not received any notice of records request, had to call Prts Best themselves to find out where to send records. Once they did, claim was paid at less than half of total bill was reimbursed to me. Do not waste your money paying this insurance company. I am cancelling my insurance now and will put the $143 a month into an emergency fund.
Helpful Report
Posted 1 week ago
Pets Best is easy to work with and they have an app that is easy to use as well.
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Posted 1 week ago
They have been exceptionally quick and fair with all our claims. We have had a few emergency visits over the years with out pups, and never have had an issue with reimbursement. If there is anything we didn't submit, they are quick to reach out with specifics and resubmitting through their app and portal are simple to use and easy to understand. Rates have been great and we knew they would go up as the dogs age, but it has been in line with that expectation so far. I refer PetsBest any chance I get to my clients and anyone who asks.
Helpful Report
Posted 1 week ago
We have a dog that has had more issues than we ever thought would happen. He has had knee surgeries on both hind legs. He has had tendon surgery on bot hind legs. He has had cancer and came through it like a champ. Pets Best has paid each and every claim in a very timely manner. The last claim was paid in about one week!!!
Helpful Report
Posted 1 week ago
Hi Jeremy, thank you so much for sharing your experience. We are glad to hear we have been able to help with your dog’s medical expenses in a timely manner. Thank you for both being a part of our Pets Best family! - PF
Posted 1 week ago
I submitted my claim and it was approved quickly. I am very satisfied with PETS BEST Thank you!
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Posted 1 week ago
Pets Best quickly reviewed my claim & initiated payment. When I call with a question, the staff are always friendly & knowledgeable.
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Posted 1 week ago
Pets Best has been quick to look over my claims and has not denied any of them. I have a pet with a serious chronic condition and my insurance with Pets Best is allowing her to receive the highest of care.
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Posted 1 week ago
By far the absolute BEST Pet Insurance out there!! It truly is PETS BEST!!!!! I highly recommend this company to anyone who is looking to insure their pets. The claims process is very easy, quick to process, and their explanation of benefits are thorough and easy to understand! 10 out of 10!!
Helpful Report
Posted 1 week ago
I think you need to encompass holistic treatments, as they are rapidly becoming the norm, and are proven to work. You reallyt have to read the fine print to understand your exclusions. You need to aks why you have those exclusions. Better to raise your rates and inlcude all proven medical treatments. You might also have an option for end of life coverage, as it has become so expensive. Maybe prepaid, so you get the iuse of the funds for a period of time?
Helpful Report
Posted 1 week ago
While your insurance coverage is good, the cost is prohibitive. Furthermore, some staff members exhibit unprofessional attitudes when inquiries are made, creating unnecessary confusion.
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Posted 1 week ago
I love the options for different types of coverage. Affordable. Customer service has been nice and empathetic. Claims are usually reimbursed in a timely manner. However, the claims department has been difficult to deal with when it comes to some of my claims. There have been quite a few errors and I was not communicated with efficiently. I had to call customer service everyday for at least 5 days straight AND be on hold for a minimum of 20 minutes each time.
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Posted 1 week ago
I'm happy with Pet's Best insurance. Their claim options are very fair, especially with the unlimed coverage. I would definitely recommend this insurance plan to anyone that wants to protect their 'fur baby'.
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Posted 1 week ago
Speedy turnaround, and helpful representatives.
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Posted 1 week ago
For our first experience with needing to submit a claim for our Puppy we are very pleased with the results!
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Posted 1 week ago
agent was very thoro in answering my inquiries in a very professional mannerism
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Posted 1 week ago
Prompt review and disposition of my claims. Thanks.
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Posted 1 week ago
Good response to my expense submission
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Posted 1 week ago
This is my first experience with having pet insurance but it has been an very easy company to work with. Submitting a claim is very easy and I am so happy that I made the decision to puchase insurance from Pets best. 10/10 would recommend.
Helpful Report
Posted 1 week ago
Hi Marci, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - TH
Posted 1 week ago
The best insurance company!! I highly recommend for new customers
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Posted 1 week ago
Hi Ihar, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - TH
Posted 1 week ago
Pets Best Insurance is rated 4.3 based on 26,536 reviews