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Pets Best Insurance Reviews

4.3 Rating 23,082 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

4.3

Based on 23,082 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good 👍 Been with them 4-5 years with no complaints. Been a slow down on completing out claims recently but they are good at giving notice, and it has not impacted me or my thoughts of them. 😊”

Posted 6 days ago

“Pets Best is easy to use and track your pet's claims. The claims process is hassle free, quick, and easy. I would highly recommend Pets Best and since we've had our bulldogs we have had to utilize the service each year.”

Posted 1 week ago

“Quick claims and payout. Thank you!”

Posted 1 week ago

“I love dealing with Pets Best. I’ve had a cat break his leg and have a UTI. Both times I just scanned all my receipts and got a check into my bank account. If I had any questions they were quick to answer as well. So glad I chose them to ensure my pets!”

Posted 1 week ago

“Claims take way to long to get processed.”

Posted 1 week ago

Hi Rodolfo, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 6 days ago

“They paid! First time I have done pet insurance and I was skeptical that they would actually pay out over what I paid for the yearly insurance rate. But they surprised me and paid with no issues. I will definitely be sticking with Pets Best!”

Posted 1 week ago

“It's OK, seems like you don't pay very much back.There's always a reason.It's not covered under your policy.so am I happy not really. Not sure.I will stay with you guys much longer”

Posted 1 week ago

Hi Garry, thanks for sharing your thoughts as they are important to us. We empathize with your frustrations around understanding your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. Additionally, our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Policy Information and Wellness Schedule under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim(s), we're happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 6 days ago

“I've had pet insurance from Pets Best for two of my dogs, and it's been an absolute lifesaver. From my first dog to my recently passed second dog, having Pets Best insurance provided immense peace of mind. They are incredibly responsive, making the claim submission process effortless. The payouts are always quick, which is a huge relief during stressful times. Pets Best truly made it easier for me to ensure my pets received the care they needed without hesitation. I am incredibly grateful for the service and support they've provided throughout my pets' lives. Highly recommended for any pet owner looking for reliable and caring insurance coverage.”

Posted 1 week ago

“Coverage is comprehensive and affordable compared to other competitors. Claims processing is very simple to navigate via online or mobile app. Processing time is very quick. Communication and customer service is excellent.”

Posted 1 week ago

“The insurance provider deserves BEST in its name. I don’t know about other insurance providers but we have best experience with pets best. We love the service and fast claims processing time. It’s been 2 yrs now and never had a problem with it. We in fact recommended pets best to all our friend and families with dogs. Pets best made us realize how important to have accidental insurance for the pets.”

Posted 1 week ago

“Good coverage once the claim is completed. Takes almost a month to get claim completed which is unsatisfactory.”

Posted 1 week ago

“Pets Best is the best pet insurance I’ve ever had for my dogs. The deductible is totally reasonable and they cover way more than I would’ve ever expected them to. It’s unfortunate our premium has to go up so significantly every year, but it’s also understandable given the current state of our country. I greatly appreciate Pets Best and I tell everyone who has a pet to contact them to insure their pets.”

Posted 1 week ago

“In my recent experience, pets best has handled my claim in a fair and speedy manner. After a couple weeks, they sent an email letting me know my claim was is process. It was settled in a reasonable amount of time”

Posted 1 week ago

“Best chose we could of made for pet in insurance They have been there for our cat through his illness they made everything fast and easy”

Posted 1 week ago

“Not pleased with determination of benefits. On the first two claims made I needed to appeal the decision on both. One of the claims was paid after appeal. Still awaiting a decision on the other appeal. The service was in February 2024. Now at the end of April, still no response. I am beginning to regret leaving the previous insurance company.”

Posted 1 week ago

Hi Janet, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 6 days ago

“Pets Best has proven to be what all insurance companies should be about. They honor the commitments within their policies, doing what they say they’re going to do, when they say they they’re going it. Pets Best displays compassion and care for both pet and pet parents. Thank you Pets Best!”

Posted 1 week ago

“Can’t ever get on the website.”

Posted 1 week ago

Hi Barbie, thank you for sharing your thoughts as they are important to us. We understand your concerns about the website functionality. Pets Best strives to provide a seamless experience. If you are using the application, please make sure you are on the newest version. To help troubleshoot the concern, you may contact our Customer Care team to provide your device information and details about the issue so we can look into this. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 6 days ago

“Very quick to respond and explain benefits.”

Posted 1 week ago

“Claim was processed the day after I submitted it! I am very impressed so far. This was my first claim.”

Posted 1 week ago

“Easy reimbursement”

Posted 1 week ago

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Pets Best Insurance is rated 4.3 based on 23,082 reviews