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Pets Best Insurance Reviews

4.3 Rating 26,472 Reviews
80 %
of reviewers recommend Pets Best Insurance
4.3
Based on 26,472 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 87%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Cancellations & Refunds
Cancellation Process
Very Easy
Read Pets Best Insurance Reviews

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous
Anonymous  // 01/01/2019
Pets Best has removed a lot of anxiety and stress when it comes to the care of my dog. I love him and would do anything for him…it’s nice that my costs are reduced in most cases for his medical needs.
Helpful Report
Posted 1 week ago
Best decision we have made. Our dog had an accident that required surgery and cost us thousands of dollars. We filed a claim and within days it was approved.
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Posted 1 week ago
We have a puppy with chronic diarrhea and except from the enormous long processing times my claims were handled without problems.
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Posted 1 week ago
We’ve had this for many years, and are very satisfied. They are generally very responsive and handle claims quickly.
Helpful Report
Posted 1 week ago
The app doesn’t work well it freezes a lot. The claims are easy to do, it just taking long time. Still waiting
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Posted 1 week ago
Petsbest has been absolutely amazing for me. I have 2 cat, one have needed a few surgeries over the past 2 years & PB have been awesome, fast and very helpful covering 90% if more of each bill I have received. I am very grateful for the fast and reliable service I have received.
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Posted 2 weeks ago
I just signed up with Pets Best for my Cat, Abbey. Submitted my first claim and was surprised how quickly they got back to me! So far, So good!
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Posted 2 weeks ago
Resonably fast processing of claims. Friendly and professional customer service.
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Posted 2 weeks ago
Very good service. Wellness benefits only modest for the price.
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Posted 2 weeks ago
Very happy with service
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Posted 2 weeks ago
Friendly, knowledgeable customer service. Reasonable premiums. Quick and easy claim processing.
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Posted 2 weeks ago
I have had no problem with best pet. great insurance for my dog toby
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Posted 2 weeks ago
Unlike other carriers there is no annual or policy limit on care. If my dog needs a $25k surgery we are not running up against a cap of any kind. This made the difference for me.
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Posted 2 weeks ago
My latest claim was processed very quickly. I get timely emails informing me of what's going on with the claim. The website is quick and easy to use. I am very pleased with this Insurance Plan.
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Posted 2 weeks ago
Pets Best have always been extremely helpful, whether there was a problem with a claim or just a simple question I had, they always make me feel like they truly have the best interest!
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Posted 2 weeks ago
I have submitted a few claims and they have all been handled timely and paid out when that applied. I called once and was greeted well and my questions were answered. I’m very happy with this pet insurance.
Helpful Report
Posted 2 weeks ago
I find that the reimbursement process takes too long. The amount I pay monthly for insurance through Pet's Best does not seem worth it given the minimal reimbursement I receive when I file a claim. Your company, like many others, does not appear to be compensating clients fairly. I'm canceling my insurance with your company.
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Posted 2 weeks ago
I plan on canceling - keep getting denied for items that should be covered. Not worth the money it cost 😩
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Posted 2 weeks ago
I am very impressed. My dog had an emergency hospital visit and I was shocked with the amount of help I received. I am so happy with this insurance and it has helped me so much. No words can describe how thankful I am.
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Posted 2 weeks ago
We insured our new puppy through Pets Best. Unfortunately, she got Parvo shortly after we adopted her. This is a potentially life-threatening condition requiring intensive care. We had to hospitalize her. Total bill came to $4k. Pets Best processed our claim within 3 weeks, approving almost everything, and reimbursing us once our deductible and copays were met. They direct deposited the funds days after approval. Very smooth and painless process.
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Posted 2 weeks ago
Pets Best Insurance is rated 4.3 based on 26,472 reviews