Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,777 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best is wonderful insurance for pets. My policy covers the majority of my pet's vet bill. My coverage is affordable and Pets Best is amazing!”

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Posted 1 week ago

“Very slow with payments, long wait on the phone and some people are not friendly”

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Posted 1 week ago

“It's a great service. We've been a loyal client for many years, but having our premium rate jump up for one dog that has never had a claim in eight years, by 63%, seems pretty crazy. Makes me reevaluate this business relationship and possibly look for another vendor.”

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Posted 1 week ago

“Very good response”

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Posted 1 week ago

“Thank you for the review of my dog's recent illness.”

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Posted 1 week ago

“Generally very prompt with explanations and payments”

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Posted 1 week ago

“My experience submitting a claim for the first time has gone so-so. I sent the ER vet receipt & the medical records 2 days after the medical emergency. A couple of weeks later I received an email apologizing for a delay in my claim. A couple of weeks after that I received an email stating my claim was completed. I am satisfied with the financial part of the claim, but I’m still waiting for that money to be deposited into my account and the Care Credit (card) I used to pay for it is due in 2 days. Ugh.”

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Posted 1 week ago

“Just wonderful. I am so happy and relieved. Saved my dog’s life!”

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Posted 1 week ago

“Pets Best is amazing! I would love to benchmark their service against other providers, but I'm so satisfied I can't name another pet insurance company. I tell anyone who will listen how great Pets Best is. Our dog had a serious knee procedure and Pets Best paid up per the deal without delay. Claims are always processed quickly and payments are made within a couple days. I'm very satisfied and highly recommend Pets Best.”

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Posted 1 week ago

“I prefer submitting paper copies which are easy to complete. The turn around time has been very short with clear explanations of their guidelines, next steps, what us eeed from you if anything.”

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Posted 1 week ago

“Claims take weeks to go through. Website is often down and when submitting claims, errors often prevent documents from being uploaded”

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Posted 1 week ago

“Your recent/current technology has been a pain to dea; with. It is the first time we have ever had any issue filing/receiving claims, and logging on to your site. Hopefully you will have this fixed soon.”

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Posted 1 week ago

“Not very clear instructions... I submitted an invoice and then just got alerted that there was "missing information" but they never told me what was missing or what needed to be submitted, when you try to use the chat no one is ever available. Makes it very difficult to use and actually get claims reimbursed. No clear explanations of why certain things aren't covered... not sure that it is really worth the cost of premiums, since very rarely are claims actually reimbursed in my experience. Would be great if chat was responsive and could answer my questions.”

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Posted 1 week ago

“Review and payments are always fast”

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Posted 1 week ago

“Their response is timely and clear”

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Posted 1 week ago

“Have been great to work with and help covered many of our unexpected (and expected!) pet costs.”

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Posted 1 week ago

“Good, reasonable, simple to understand coverage. Claims are pretty easy to submit but take a while to get resolved.”

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Posted 1 week ago

“Reasonably priced; easy claims process and receiving results. Phone people knowledgeable.”

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Posted 1 week ago

“Pets best insurance has been a literal life saver for us. I have a French bulldog and unfortunately we have had to use our insurance several times and have never had any issues with claims. Thank you pets best.”

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Posted 1 week ago

“Site is always down and I wait forever to get reimbursed”

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Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 29,777 reviews