Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.31

4.3 Rating 23,269 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 23,269 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service!”

Helpful Report

Posted 1 week ago

“I have used Pets Best insurance since my GSD was a baby (almost 7 years). It has always been easy to submit and claim and reimbursed in a timely matter. I am so grateful for pet insurance.”

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Posted 1 week ago

“Really not satisfied with the amount of time it takes to process claims.”

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Posted 1 week ago

Hi Linda, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 week ago

“I adopted Apollo about a month ago, and I did research on Pet Insurance companies. Pets Best got some high ratings in Pet Insurance reviews. I looked at a few other Pet insurers, but Pets Best had the best rates and coverage for my dog. I got the Wellness option along with Illness coverage. I took my dog to his first adult wellness visit recently, and the total cost was $387, and my Wellness option covered $230 for that--not bad.”

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Posted 1 week ago

“Very good, fast and convenient service.”

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Posted 1 week ago

“The claim took much longer than usual I was also surprised at how little was covered. I don’t think the health and wellness coverage is worth what we are paying.”

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Posted 1 week ago

Hi Marie, thanks for your time and feedback. We understand your concerns about processing times and coverage. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 week ago

“For normal routine visits it is fairly quick for claims…. Urgent or emergency visits it takes over 30 days for them to even review it and they will ask for medical records after the receipt was sent. I was not happy with how long and how hard it was to get ahold of them. I canceled my plan and went to lemonade who pays out quicker and is just better experience than pets best.”

Helpful Report

Posted 1 week ago

Hi Amanda, thank you for your time and feedback. We regret to hear that you’ve canceled your pet’s policy. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and hope you have a good day. -AS

Posted 1 week ago

“Easy to submit a claim and detailed Explanation of benefits easy to understand. Would recommend this pet insurance.”

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Posted 1 week ago

“They have always paid out very quick and if there has been a timing issue they dont hesitate to reach out. Their coverage is also amazing!”

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Posted 1 week ago

“Very satisfied, the coverage is exactly what I’ve needed for my bullies. I only have 2 complaints, the app doesn’t work well & the claims processing is slow.”

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Posted 1 week ago

“I have had Pets Best for three years-both the wellness and injury/illness plan. Invoice submission is easy, claims processing prompt and the explanation of how the claim was processed is understandable. They've helped cover 1/2 of my dog's annual wellness visits and provided very fair coverage when there were emergency issues. Insurance is never cheap, but the reason it's there is to provide a Just In Case for you-so you aren't hit with a huge bill without help.”

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Posted 1 week ago

“I researched many companies and decided on Pets Best based on the recommendations of friends and family. I’ve had my four cats covered for four years. I submitted my first claim this year and was so impressed with the ease. Any questions were handled directly with my vet and reimbursement in about 4 weeks. This insurance has been a better buy than my automobile insurance.”

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Posted 1 week ago

“Quick to respond to claim. Premium amount generally reasonable.”

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Posted 1 week ago

“Doesn't cover anything and expensive. Cant change plan.”

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Posted 1 week ago

Hi Alexis, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website and you have the option to change or remove your plan at your annual renewal. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 week ago

“My last claim was paid in about a week and a half. I really appreciate that. I have limited funds and when I get reimbursed quickly it is very helpful.”

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Posted 1 week ago

“I love Pets Best. I've used them for years and whenever I had to call the staff has always been outstanding. The claim payments are a little slower these days but that's probably because of more claims. Overall great company.”

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Posted 1 week ago

“Still waiting for my vet to finish the spinning papers so I can get reimbursed so I really have no comments so far”

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Posted 1 week ago

“Have accident and illness coverage only since 2022. My dog tore her ACL, meniscus and needed TPLO surgery, Pets Best covered that hefty cost after the deductible was met and covered 90% of the surgery costs and other fees. These surgeries can run you over $5,000+!! If you have big dogs, it’s worth having a $250 deductible, unlimited annual max, 90% reimbursement”

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Posted 1 week ago

“The length of time to process a claim is way to long.”

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Posted 1 week ago

Hi Geoff, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 week ago

“Takes why to long for claims to process and receive refund. I barely got any money back on my last claim compared to how much I pay for pet insurance monthly. I will be cancelling.”

Helpful Report

Posted 1 week ago

Hi Abiola, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 23,269 reviews