Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,043 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,043 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Truly the best pet insurance there is. So easy to submit a claim and excellent customer service. I’ve used them on 5 of my pets. I’m extremely satisfied and will gladly recommend to any pet parent.”

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Posted 1 week ago

“quick processing.”

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Posted 1 week ago

“What we pay for coverage doesn’t match what we should get back in reimbursements.”

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Posted 1 week ago

“I recently went through the most heartbreaking experience with my sweet golden, Rosie, unexpectedly finding out she had aggressive cancer and letting her go to gain her angel wings over a weekend. I submitted all vet bills to Pets Best about a week later very easily through the website, and about a week and a half later the EOBs came through with the reimbursement amounts. They also automatically cancelled Rosie’s policy and sent a notice and their condolences, as well as the prorated refund for the policy. I am forever grateful that Pets Best made this extremely difficult time just a little easier to manage.”

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Posted 1 week ago

“As an ER vet, I see the most horrific things that could happen to a pet, which is why I have pet insurance—so I can ensure my pets are taken care of financially. Of course my worst fears came true when my Goldie developed a severe immune mediated anemia. I can’t thank PB enough for covering her entire week in the 24 hour hospital, the multiple specialists she saw, and all the transfusions she needed. She received the best care all because I had PB. I will definitely continue to recommend PB when clients ask which insurance I recommend. Thank you from the bottom of my heart. You saved Goldie’s life.”

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Posted 1 week ago

“Really helpful insurance and pay back after coinsurance and deductible.”

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Posted 1 week ago

“Easy to navigate and understand up front what is and isn’t covered. Staff has always been helpful when calling. Will always use for my pets.”

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Posted 1 week ago

“they have covered 2 of 2 claims I submitted , the price is good and they answer the phone in a short time (which is rare these days)”

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Posted 1 week ago

“It's easy to file a claim and see updates on the status.”

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Posted 1 week ago

“Very easy to file a claim, explanations of benefits are *mostly* understandable (could use a bit more direct correlation to benefits), and worth the expense considering what it covers!”

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Posted 1 week ago

“Good value for the price. I met my deductible for my dog in April and have been gotten repayment for 90% of my bills since.”

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Posted 1 week ago

“The policy is good and they process claims quickly but my policy has doubled in price in the 5 years that I’ve have had coverage on my 2 dogs.”

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Posted 1 week ago

“The claim process is so smooth which provides such a great support during my cat’s cancer treatment. Very appreciated! I definitely recommended Pet best to all my friends who have cats!!”

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Posted 1 week ago

“many things feel like they are only partly covered and the premiums are extremely high and constantly are getting increases year over year. I understand an aging animal can be a higher risk but not compared to the level they increas their rates.”

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Posted 1 week ago

“Waitin period with lack of covereage isn't great, ability to shift any part of a policy is nonexistant, just general health insurance limitations. Pet's Best comes highly recomended and I have yet to experience why.”

Helpful Report

Posted 1 week ago

“I bought PetsBest pet insurance for my 12-year-old pitbull, Jenni in 2024. I’ve heard negative things about pet insurance and was skeptical but decided to try it because of Jenni’s age. First issue, Jenni had a lens luxation and insurance wouldn’t cover it because she had previous cataract. I had my vet specialist write a letter, but it was still denied. A few months later, Jenni started breathing heavy, we brought her to the vet hospital and they determined she has congestive heart failure, and a bleeding splenic mass. Believe it or not, they did cover some of the testing for the spleen. They did not, however, cover anything to do with her heart because she had a low-grade heart murmur in the past. Again, another Vet specialist wrote a letter. PetsBest denied it. I was getting frustrated and when the renewal came up for 2025 I had calculated that the money they had reimbursed me for some tests in 2024 would cover my premium for 2025 so I renewed the policy. In April 2025, Jenny had to be seen by the vet specialist because her heavy breathing was back. It was determined that her splenic mass was rupturing. She needed immediate surgery. Even though Jenny is 13, she is healthy. She eats well, she plays, takes walks, she loves people and her baby sister. She’s very involved. When faced with this decision we had no choice but to do it. (Even though it was thousands and thousands and thousands of dollars). Because they had covered the spleen diagnosis last year we were hoping this surgery would be covered this year. I am happy to say that Petsbest processed the claim and per our policy paid their percentage!! We are so happy about that. It eases our mind for future issues that may arise. I have recently told people my story and as far as premiums go, most have said that the price I pay for my 2 dogs is great! I will tell anyone who is thinking about insuring your pets, do it and use Petsbest! Thank you Petsbest for giving us hope to care for our pups when they need it the most. With the rising costs of emergency medicine and pet hospital care, this peace of mind is priceless.”

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Posted 1 week ago

“Pets Best is always quick to pay claims, in full. I've never had any issues with claims. My only issue is the amount our policies increase each year. It means reducing benefits to be able to continue to afford coverage. Otherwise, we're very happy with Pets Best.”

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Posted 1 week ago

“Pets Best has always been by our side, supporting us on wellness care for our pup to some very stressful moments due to accidents! Thank you”

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Posted 1 week ago

“Although the insurance is good you don’t get reimbursed for everything that you submit. And payment is slow coming, I’m still waiting. Thank you”

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Posted 1 week ago

“Choose your plan carfully-- plan on future needs-- not just today's needs. Pets Best is really: THE BEST !”

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Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 28,043 reviews