Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,610 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Takes over 4 weeks to process a illness claim”

Helpful Report

Posted 1 week ago

“Very happy with Pets Best in terms of ease of submitting claims, explanations of what's covered and the overall impression that they care for their clients' pets. I plan to keep them through my pet's life and wish human insurance was this easy.”

Helpful Report

Posted 1 week ago

“I can’t say enough about Pets Best health insurance without them. I’m pretty sure our dog wouldn’t be alive today. He’s had problems with his heart and digestive system. They have without any questions responded and reimburse me for all my expenses. From my family to you at Pets Best …We just want to thank you.”

Helpful Report

Posted 1 week ago

“They take way too long to review claims. My pet has a chronic illness she’s had for months and gets the same monthly treatments and they still take 3 weeks plus to process claims no reason or explanation why. It’s ridiculous for the same treatment for a known illness. I could see if it was new.”

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Posted 1 week ago

“I have a senior dog and most of his Vet visit was covered. Pet’s Best is very thorough and professional to deal with. I am happy with their service.”

Helpful Report

Posted 1 week ago

“They reviewed the invoices I provided for my pet and paid what appeared to be consistent with the insurance coverage that I signed up for. Very satisfied.”

Helpful Report

Posted 1 week ago

“Had to wait a very long time for my claim to be processed. I pay a large amount of money to you annually which keeps increasing and when I do make a claim the service I receive is unsatisfactory. Need to employ more people or reduce costs for customers.”

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Posted 1 week ago

“Takes too long to process claims”

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Posted 1 week ago

“Response time to hear back from pets best after submitting a claim takes forever which is unacceptable in my opinion.”

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Posted 1 week ago

“I unfortunately had to take my cat to the vet to get checked out.Muffins is fine thankfully I had to make a claim and it was very easy I just sent the receipts took about 2 or 3 was approved and was reimbursed accordingly to my account”

Helpful Report

Posted 1 week ago

“Took 28 days to get a decision and still waiting for the 5-7 days for reimbursement. I have never seen or heard of a vet that would wait that long for payment. So in reality this insurance is probably only good for routine vet care. If you have a serious high cost situation you’ll need Care Credit or other source of funds to cover payment. So don’t get too excited about the direct to Vet payment.”

Helpful Report

Posted 1 week ago

“Claim processing was very slow. I had months of time go by. Submitted everything you asked for, actually several times. Everyone in customer service was above and beyond amazing.”

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Posted 1 week ago

“They are easy to submit reimbursements, easy explanations as to what is covered and what is not. Quick turn around for reimbursements.”

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Posted 1 week ago

“While I do eventually get paid out for insurance claims, it takes quite a long time for claims to be processed. If there is any issues with the claim no one from the help center can give a straight answer on how to resolve it. This combined with drastically increasing the premiums year after year is why I decided to switch insurance providers.”

Helpful Report

Posted 1 week ago

“Coverage is as promised. However, it takes >30 days to review a claim, so reimbursement becomes an issue if you have to use a credit card (you will not get reimbursed in time to pay off your card). The communication is slow (it takes a while for claims to be reviewed).”

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Posted 1 week ago

“Terrible customer service, took 3 weeks for a claim to be reviewed and per usual, it was denied I’m dealing with a snow storm and shouldn’t have to wait several hours to get support to discuss my claim just for the call to be dropped.”

Helpful Report

Posted 1 week ago

“I am not happy at all. Hardly cover anything customer service is impossible to deal with or get through to.”

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Posted 1 week ago

“I have been very happy with my dog's coverage from Pets Best Health Insurance. My first reimbursement too a little while but now that everything is set up, I got my reimbursement within 2-3 days of being submitted. Thank you!”

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Posted 1 week ago

“All my pets in the family are covered under Pets Best. It is truly the best in the industry. They don’t deny coverage, they pay out fast and on par. You can always trust them. Even if the bill is bigger than you think. A true family friend”

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Posted 1 week ago

“It's expensive, but all pet insurers are. This give me peace of mind that if something major happens to my pets, that I can take care of them without going bankrupt. Just one of my elder dogs medications for arthiritis yearly cost nearly pays for the cost of the yearly premium. I can take my pets to the vet without having to worry if it is a serious enough condition to justify expense. Pets Best lets me overcare as opposed to undercaring for my family.”

Helpful Report

Posted 1 week ago

Pets Best Insurance is rated 4.3 based on 30,610 reviews