Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 30,610 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 30,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“payment is a problen too long receive payment”

Helpful Report

Posted 1 week ago

“It takes forever to get results and when I get them you cover almost nothing. It is a huge waste of my time and my money. I have a kitten I found outside who ended up having worms (I did not know this) and then I was denied coverage for almost everything because it was a "known condition." It's a load of bs if you ask me. I'm probably going to cancel soon. All of this money and it has saved me $19. My other kitten needed foreign body surgery again because he ate something else again, and they said my claim was a duplicate of a past claim and denied it, but it wasn't. The same thing just happened again. I will not be recommending pets best to anyone I know, and I live in a community where nearly all of my neighbors have pets. I would hate for any of the to waste their time and money.”

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Posted 1 week ago

“No problems with claims. Turn around is good.”

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Posted 1 week ago

“I’m glad I purchased this policy for my pet. It covers some of the cost of her welfare vet bills. I also have the major medical plan if she needs it.”

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Posted 1 week ago

“Pets Best is very responsive and processed my claims timely and efficiently.”

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Posted 1 week ago

“I have some open claims for my dog and I cannot ever get anyone on the phone.”

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Posted 1 week ago

“The processing time for claims is very slow. We have been a customer for along time, and the turn around time has significantly changed. While I understand there might be alot of claims to process, we are paying high premiums and would like to see more timely feedback on claims. 5 weeks before the payment hits our bank.”

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Posted 1 week ago

“They have been wonderful with processing claims in a timely manner. And answering all of my questions and concerns.”

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Posted 1 week ago

“I have had nothing but problems since obtaining this insurance for my pet. I was already apprehensive about getting pet insurance and this has experience has negatively impacted my faith in pet insurance. Your company has looked for every reason under the sun to not cover claims I have submitted, claiming I do not understand my policy. My vet has even clarified my dog does not have an "undiagnosed respiratory condition" like your company claims my dog has and I was still told that is now considered a pre-existing conditon for my dog. When you rescue a dog, customers should not be treated this way. We can only go off of the information that was given to us. Your website NEVER works, I cannot even access my pet's medical records. If things do not improve, I will be dropping pet insurance in it's entirety.”

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Posted 1 week ago

“I always get great customer service and they answer any question I have.”

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Posted 1 week ago

“Explanations of Benefits lead time has increased from 12 - 21 days to 42 - 52 days. On top of the lag time, the last procedure my pet (TJ {canine}) was flagged and requested additional information & medical records from the doctor. I submitted a complete diagnostic overview.”

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Posted 1 week ago

“Great experience! Efficient and quick! Very satisfied”

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Posted 1 week ago

“like that I am kept updated with my claims' review by emails. submitting claims via website and mobile app is efforless. reimbursement payments are received within reasonable time frame. I have no major concerns with this policy and have recommended this insurance to my friends and family.”

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Posted 1 week ago

“Very satisfied with service and coverage. Reimbursements made promptly.”

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Posted 1 week ago

“I have two dogs covered under Pets Best Insurance. I have had to use my policy on both animals over the past few years. There were no hassles and filing my claims were easy. My polilcy paid for everything as required by my contract including prescriptions. There were no excuses, no unexpected denials, no problems! On occasion the processing of claims is slow but they are paid. I have had no problem referrring my family and friends to Pets Best. I will cover all of my future pets with this company as they are honest and do what they say they are going to do!”

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Posted 1 week ago

“DO NOT BUY THE InSURANCE. This is the worst pet insurance I’ve had. They take forever to process emergency high bill claims and keep saying g they can’t get more info from your vet which is not true. My vet confirmed no one has contacted them. They then say the claim time is done, they’re not denying it, it’s closed due to time. You can defile again which I’ve done two previous times. This is ridiculous and their way of not paying a claim.”

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Posted 2 weeks ago

“Nothing short of amazing. The claims process is simple and easy. I get paid soon after filing the claim once my deductible is reached.”

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Posted 2 weeks ago

“Claims handled in a very professional manner and met expectations for reimbursement.”

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Posted 2 weeks ago

“Generally, very good. But over the past few months, have had to wait an inordinate amount of time for a response”

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Posted 2 weeks ago

“I really love having Pets Best as my pets health insurance!! The service from them have always been excellent.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 30,610 reviews