Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 31,248 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 31,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pets Best is a great pet insurance. They are responsive. They explain why or why not a claim is accepted. They have always kept to their policy.”

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Posted 2 weeks ago

“Friendly representatives. Prompt responses and timely reimbursements.”

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Posted 2 weeks ago

“I have to call and cancel the insurance. I’ve only used it about four times, and when I compare the benefits with what I pay monthly, it’s not worth it. If I save the amount I pay each month, I think it would actually be more beneficial than keeping the insurance.”

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Posted 2 weeks ago

“Honestly, I've been so incredibly impressed! There's been no shortage of payments being made to us for our sweet 12 year old girl, and PetsBest hasn't let us down a single time. I appreciate that they handle the claims quickly and fairly every time. So grateful we are in their hands!”

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Posted 2 weeks ago

“Always quick clear and fair on the claims!”

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Posted 2 weeks ago

“Ever since you did the upgrade on your app in April 2025 it has been an inconvenience for me . For example my dog had an infected ear and your robot kept putting it in as an ear grooming . Which that wasn’t it it was an ear infection. Not only that you guys take forever to pay out claims. I’m pretty much stuck with you because of my dogs existing precondition that he acquired during the time we purchased the insurance with you. to this date, I still have prom submitting claims on your app. I only have an iPhone no computer desktops..”

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Posted 2 weeks ago

“Thank you for quick responses.”

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Posted 2 weeks ago

“Pets Best insurance is the best purchase ever. The premiums are fair and their claims service is fantastic. I highly recommend Pets Best for all your pets.”

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Posted 2 weeks ago

“3 months I can’t get my money!”

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Posted 2 weeks ago

“I’ve been with Pets Best since my dog was a big puppy. It seems that every year they raise the cost exponentially high and each year they find more things they won’t cover. I would change companies. However, because my dog has chronic ear infections they wouldn’t be covered by a new company. So they have you between a rock and a hard place. Other than one hospitalization as a puppy, in the 11 years I’ve been with them, I’ve probably used pets best twice a year for the ear infections and nothing else, because they don’t cover anything else she needs. If they would charge according to the need, I could understand raising prices. But I pay more insurance for her than I do for myself.”

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Posted 2 weeks ago

“The last claim took way to long & way too many phone calls to complete. Trying to get back to the liscensed agent in my area was impossible. Additionally, the headsets or the electronics the people in the call center use must be old & worn out because their voice continually cuts out making understanding them extremely diffuicult especiallywith their accents. I dread having to jump through hoops again the next time I have a claim & if I do I'll cancel the insurance & go elsewhere. One time during this fiasco the call got cut off so I called back & was told they would return my call "shortly" & I should stay by my phone. That never happened. One hour & twenty minutus later I called back to start this whole mess over again. I'd like to know what their defination of "shortly" is.”

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Posted 2 weeks ago

“Only complaint is the huge increase in cost last year. Nothing changed in my coverage. You still don’t cover the supplement my dog takes for her hips. And I think with the increase in cost you could either add the supplements in or offer another perk. Your turnaround time for claims is pretty good, explanation is always helpful. I just think it all costs too much and you know you have dog owners that would do anything to keep their pets healthy so you can do what you want.”

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Posted 2 weeks ago

“Pets Best has an online claim procedure. It took around a week to settle my claim. Then they deposited to my account minus my copay. Very easy. This is my second pet with this company. I will continue to use them.”

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Posted 2 weeks ago

“Quick hassle free reimbursement”

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Posted 2 weeks ago

“Have been with Pets Best since 2020. We have a frenchie and a rescue hound mix insured with them. The frenchie has cost us quite a bit over the years. Pets Best have always been great and prompt with paying out the claims. Highly recommend this company if you need your fur babies to be protected. They have made the stressful times easier, knowing the financial burden of looking after our frenchies medical needs are covered.”

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Posted 2 weeks ago

“Very happy with how much we received back after an emergency visit with my dog. Not happy with a $40/month/dog raise. $80/month more than I choose to pay. I am researching.”

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Posted 2 weeks ago

“still awaiting payment on my claim after 4 weeks”

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Posted 2 weeks ago

“Thankful for what is covered. For the premium I pay, wish you would consider coverage for naturopathic treatments.”

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Posted 2 weeks ago

“The app was not working and would not accept a picture of the invoice. On the website it also would not accept a scanned copy of the invoice. I tried emailing the invoice as well. Eventually - after numerous attempts was the invoice accepted and approved for reimbursement. Others may have given up. I pay $198 per month for two dogs. Claims should be easier to submit,”

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Posted 2 weeks ago

“I am very glad that I have pet insurance as I worry about my dog all the time! It's nice to know if something happens I can get help! I do wish it wasn't quite as expensive as it is.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 31,248 reviews