Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.29

4.3 Rating 29,777 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,777 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One the best and easiest pet insurance to work with.”

Helpful Report

Posted 2 weeks ago

“Have not gotten my refund for my portion of the claim.”

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Posted 2 weeks ago

“Good price, great service”

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Posted 2 weeks ago

“Wish that the coverage rate was higher.”

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Posted 2 weeks ago

“When I first signed up for Pet's Best it was one of the best programs out there but a year ROI was continually reduced, deuctables went up and co-pays were added. I am now stuck with useless insurance because I can't move anywhere else because pet insurance still holds pre-existing conditions against the purchaser. Pet's Best is basically a bait and switch and I'm tired of having to appeal every claim I submit. Right now I have to pay for my pet's care out of pocket and pray Pet's Best might actully pay out something, I'm starting to believe a personal high yield savings account would be a bettter use of my funds and my pets would have much better care.”

Helpful Report

Posted 2 weeks ago

“First time using the insurance policy after 7 months. I got the plan that said ninety percent return, and not only have I yet to be refunded after one month of waiting, I’m only getting fifty percent or less than the total of the bill. I’m left feeling confused and frustrated that I keep getting emails apologizing for the delay but no actual money.”

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Posted 2 weeks ago

“Filing a claim is easy and you get a prompt response”

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Posted 2 weeks ago

“They take forever to pay out but they have never denied a claim”

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Posted 2 weeks ago

“I have talked to numerous people at Pets Best over several years over a range of topics from purchasing the best coverage for my pets' situations to questions on claims to asking for advice on how to file a complex claim. Everyone I've talked to has been friendly, helpful, and knowledgeable. I have never been pressured to purcahse additional services, nor have I felt they were trying to find a way to deny a claim that should be covered. Excellent service in every situation.”

Helpful Report

Posted 2 weeks ago

“Usually, everything is great. However, this time the computer system was down for almost two weeks. I took my dog in for a wellness visit 10/27. I tried, every day, to submit my claim. For the 1st week, it had an issue with my log in and make me prove myself multiple times, but would never finish letting me file the claim. Then I'd finally to get to the claim, fill out the info to submit the claim for it to error out. Finally, the evening of 11/07, it was able to go thru. Thankfully, it seems my claim has been processed.”

Helpful Report

Posted 2 weeks ago

“High premium for amount of coverage. Long response time.”

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Posted 2 weeks ago

“I have had Pets Best for almost 3 years now and have used it 3 times. Have always received my reimbursement promptly after submitting my reciept. I would definitely recommend Pets Best to anyone looking for a good health insurance for their pet.”

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Posted 2 weeks ago

“Very easy to fle claims.”

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Posted 2 weeks ago

“It appears that they are going to pay my (large) claim but the processing time was protracted snd dubmisdion was difficult due to their website being down.”

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Posted 2 weeks ago

“Peace of mind knowing covered expenses will be paid out in a reasonable amount of time.”

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Posted 2 weeks ago

“I have had them for a few years and most of the time, they are prompt in their payment and fair with their evaluations of services rendered. However, I am extremely disappointed this year because I have not been able to log into their account for several months. It's time for renewal, and I would like to review my current policy and claims submitted this year.”

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Posted 2 weeks ago

“I hope it’s better in emergencies than routine visits, barely any visits are covered”

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Posted 2 weeks ago

“Absolutely the best !!!!!!”

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Posted 2 weeks ago

“Your website is atrocious. My claim was ultimately approved but your website experience made it awful and it’s impossible to speak with anyone.”

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Posted 2 weeks ago

“I have but not been able to access the website for weeks to review my claim and I’ve heard nothing regarding it.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 29,777 reviews