Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.27

4.3 Rating 32,455 Reviews

79 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 32,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Within 5 Days
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Email:

Linnea Rosa

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love having Pets Best insurance for my Bella. Claims are always processed quickly and my reimbursement deposited into my account convenient. Having that peace of mind really matters when something happens to your beloved pet.”

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Posted 2 weeks ago

“I feel the cost of coverage is a little high for what is covered. The processing of claims and reimbursement is very quick.”

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Posted 2 weeks ago

“My last claim took a long time (almost a month) before the claim was settled. I admit it was settled fairly. So I guess it was worth the wait.”

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Posted 2 weeks ago

“Overall, very good. A little slow with the processing sometimes but otherwise good.”

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Posted 2 weeks ago

“New to Best Pet. My first claim was easy to send and I was reimbursed quickly.”

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Posted 2 weeks ago

“Always accommodating. Especially with a pets passing.”

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Posted 2 weeks ago

“We enrolled in PetsBest early last year for the younger of our two adult dogs. Working with the website has been pretty easy. So far we have found the company to respond to claims and inquires promptly and with the information one needs. Would definitely recommend.”

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Posted 2 weeks ago

“We have 2 dogs and Pets Best Insurance. Never had any issues!”

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Posted 2 weeks ago

Hi Debbie, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 days ago

“I've had Pets Best insurance for my two 5 yr. old doggies, and I think I've really only needed to file a claim twice in 5 years. Both times the claims were handled quickly and accurately as to what I expected them to cover, and I was very pleased. And both times the claims would have been a financial hardship had I not had the insurance. I would (and do) recommend Pets Best to anyone who asks about pet insurance. The $250 deductible and then 90% coverage is very helpful.”

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Posted 2 weeks ago

“Welcome inprovements on their claim processing turnaround! Thank you. Pets Best does strive to be a user friendly business and that's a plus.”

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Posted 2 weeks ago

“excellent plans excellent customer service.”

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Posted 2 weeks ago

“Prompt easy process”

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Posted 2 weeks ago

“I appreciate Pets Best health insurance coverage for my fur baby. Anytime we qualify for reimbursement helps our situation. The claim process is user friendly.”

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Posted 2 weeks ago

“We're happy with them. We chose a 70% reimbursement plan with a $1000 deductible. Our dog had some medical issues this year, and they were prompt in reimbursing us. No issues so far.”

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Posted 2 weeks ago

Hi Srdjan, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 days ago

“OUTSTANDING!”

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Posted 2 weeks ago

Hi Steve, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! -AS

Posted 3 days ago

“Super easy to submit claims. It’s a bummer the cost goes up quite a bit when a dog gets a year older.”

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Posted 2 weeks ago

“There is no way I could ever recommend pets best to a friend. I’ve lost count of how many times they’ve raised the monthly fee for me, but the most egregious of all was when the raised my insurance by SIXTY dollars with no warning, conveniently right after my dog was diagnosed with glaucoma. Not only do they constantly raise their prices, their customer service does not reflect the cost. Computers run invoices; I’ve had two occasions where they did not pay me because the “computer” processed something incorrectly. You can call to speak to someone overseas who can’t help you, only to be transferred to someone who hopefully can. I’m not happy with pets best at all.”

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Posted 2 weeks ago

“It's the best.”

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Posted 2 weeks ago

“This is the only insurance company of any kind that I have every had that takes the 20% copay off the total of your first invioice before applying the deductible. This reduces the net returned from your first claim. It's like charging a copay on your deductible. Double charges. Now that I have paid my deductible and am beyond this BS, I will keep the policy until it renews and they try to charge me a deductible for another year of service then I am out of here! This place also can take weeks to process claims and return my insured portion of a claim. My last company had the funds in my acount within 3 days of submitting claims.”

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Posted 2 weeks ago

“Claim resolved quickly. Coverage is very good.”

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Posted 2 weeks ago

Pets Best Insurance is rated 4.3 based on 32,455 reviews